Improving sales and marketing techniques
Keeping customers is a continuous process
What do you do better than your competitors?
What are your sales practices?
How to handle difficult customers
Making a great first impression
Building and maintaining a positive attitude
Remembering and using customers’ names
Turning irate customers into the best customers
Turning tough situations into sales opportunities
Delivering exceptional customer service
Out servicing your competitors
Making your customers feel important and appreciated
Remaining calm in the most demanding situations
Winning over angry and abusive customers
Learning to see how your customers see you
Achieving company goals and keeping customer goodwill
Ways to personalize your service
Understanding customers who communicate poorly
Gaining the customer’s support for unpopular policies
How to use teamwork as a powerful force
Ways to improve cooperation between departments
How to avoid making bad telephone impression
Effective handling of rude or abusive callers
Techniques for building customer loyalty
How to keep your cool in the toughest situations
Presentation skills that enhance your credibility
Sales and credit application procedures
Features of a customer focused company
Ways to ensure customer retention
Answering the phone effectively
How to put customers on hold

Plus Several Other Topics!

Cost of course US $1,780.00. This includes training manual, coffee break And lunch!

Training commences 9:00 A.M. to 4:00 P.M.