Performance Management
Reduce Operating Expenses
Ways to Increase Revenue and Profits
Ways to Increase and Improve Productivity
Ways to Improve Collectors’ Morale and Motivation
Ways to Reduce Delinquent Accounts
Ways to Create Incentive Plans and Strategies for Collectors
Ways to Reduce Customer Complaints
Ways to Improve Customer Service and Satisfaction
Learn about Major Collection Hurdles
Keeping Tabs on your Collection Policies and Procedures
Progressive Discipline Procedures
Learn About Human Resources Management
Dealing with Various Fraudulent Accounts or Transactions
Dealing with Disputed Accounts
The Impact of “Charge-Back” on Collections
Handling NSF Checks
Productivity Requirements of Collection Industry
Performance Reviews
Ways to Improve Productivity and Efficiency
Goal-Setting Strategies
Establishing a Collection Department
Supervisory Techniques
Drafting of Job Descriptions and Personnel Specifications to Achieve Benchmark or Targets
Motivating and Empowering Collectors Through Effective Department Layout
Starting a Collection Letter
Structuring Effective Collections Letters
The Essence of Various Collections Letters
What Should be Mentioned in Collections Letters
Learn to Write Various Letters:  First Reminders, Payment Requests, Demand for Payment, Correcting Billing Errors, Appeal for Discussion, Refusing an Application Credit, Canceling Credit and Many More!
Deal With Difficult People
What Opening Statements Should be Included in Collections Letters
How to Get the Most from a Payment Appeal Letter

How to Personalize your Collections Letters for Extra Pulling Power

Plus several other topics!

Cost of Course US $1,780.00. This includes training manual, coffee break and lunch!