Wall Street Office Address:
30 Wall Street
8th Floor
New York, NY 10005-2205

Telephone: 212-709-8026
Fax: 212-943-2300


8362 Pines Blvd.
Suite 289
Pembroke Pines, FL 33024

Telephone: 954-731-6340
Fax: 954-731-6606

CK 700 - Debt Collection Strategies & Techniques


St. Lucia - KAISO Board Room
Coco Palm Hotel
Contact Information:
Reservations Department
Ms. Alta King
PO Box GM 605, Rodney Bay Village
Tel: 758-456-2815, 758-458-2626
Fax: 758-458-1074


AUGUST 21-23


Summary of Topics to be Covered

The Steps of a Collection Call
Writing Effective Debt Collection Letters
What Credit Does or Consumers
The Role of Credit and Collections’
The Main Causes of Delinquency
The Importance of Good Telephone Delivery
Ways to Prepare Yourself for the Actual Collections Call
Ways to Close a Collection Call
Ways to Add Urgency to your Telephone Demands
Negotiation Skills for Debt Collectors
Ways to Prepare for Negotiation as a Collector
Ways Collectors Can Make Concessions Wisely
Collector’s Job Description
Productivity Requirements of Debt Collectors
Ways to Identify and Collect from Professional Debtors
Ways to Make Effective Partial Payment Arrangements
Effective Credit Vetting Procedures
Your Role in Assisting the Collections Department
Ways to Close a Collection Call
The Role of Various Front-End Departments
The Need for Proper Credit Application
The Role of Customer Service and Customer Support Departments
Credit Application Procedures
Sales Application Procedures
Problem Resolution Techniques
Identifying Negative Body Language
Techniques to Ensure Customer Retention
Ways to Win Over Difficult Customers or Debtors
Ways Erroneous Invoices Affect Collection
Ways to Develop Effective Sales Strategies
Some Key Points for Becoming a Successful Debt Collector
The Effectiveness of Face-to-Face Collections
Ways Team Effort Can Enhance Collections
Ways to Discover the True Reason for Delinquencies

Cost of course US $1,780.00. This includes training manual, coffee break and lunch.
Training commences 9:00 A.M. to 4:30 P.M.



Please click here for tuition cost and course registration