This extensive training course will equip staff with the skills and qualifications to gain employment in a variety of positions including:
1. Personal Assistant
2. Executive Assistant
3. Executive Secretary
4. Receptionist
5. Administrative Assistant
6. Office Manager
7. Bookkeeping Assistant

A Career in Office Administration
1. Working as an office administrator
2. What is an office administrator?
3. Writing a resume
4. Job interviews and conducting an interview

Working in an Office
1. Working in an organization
2. Working with people
3. Business ethics and etiquette
4. Legal issues and etiquette
5. General office management
6. Managing office supplies

Meeting Planning
1. Organizing meetings
2. Agenda and teleconferencing
3. Taking minutes

Records Management
1. Business records
2. Filing systems

Computer or Computer-Related Duties
Organizing Travel
1. Making reservations

COMMUNICATION SKILLS

Reception Skills
1. Communicating with people
2. Body language
3. Telephone techniques
4. Telephones in the office

Written Communication
1. Planning and drafting documents

Business Writing Skills
1. Composing business letters

CUSTOMER SERVICE SKILLS
1. Building Rapport with Callers – Class Participation
2. Best Practice Communications for Customer Service
3. Sample Customer Service Glossary of Terms
4. Pre-training Overview – Class Participation
5. Handling In-coming Telephone Calls
6. Taking Responsibility Grid – Class Participation
7. Telephone Assessment/Telephone Manners – Volume I
8. Professional Telephone Skills – Managing Challenging Calls -- Volume II
9. Professional Telephone Skills – Handling Angry Callers and Technology – Volume III