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Telephone: 212-709-8026
Fax: 212-943-2300

Telephone: 954-731-6340
Fax: 954-731-6606


 

Testimonials by Various Countries



Jamaica

Onsite or In House Training Can Be Arranged

 

Coaching & Mentoring Management.
This program will help me to better manage the different personality types I currently supervise.  The managers within my own organization could very well benefit from this program, and help to significantly reduce staff turnover rates.
Kerene D. D. Rose, Underwriter/Supervisor, Customer Service Department, General Accident Insurance Co. Ltd., Kingston, Jamaica

 

CK 600 Debt Collection & Revenue Procedures
My take-away from this Debt Collections training course, was that it is very practical, and very comprehensive, without a doubt!  The instructor presented an extensive array of topics in the training course, which was thoroughly explained in an easily understood way.  Also, because the training course was interactive, each participant was engaged and focused, and asked and received satisfactory, if not practical answers to his/her questions.  We discussed various issues that occur in an ordinary day on job, and I felt we learnt from each other.  I left the course with information that will be helpful to tighten gaps in our internal processes, as well as new initiatives to improve effectiveness on the job.
Bobette Rigg, Senior Credit Manager, Unicomer (Jamaica) Ltd., Kingston, Jamaica

 

CK 600 Debt Collection & Revenue Procedures

The overall content of this course was valuable and can be attributed to the instructor who is very knowledgeable, skilled and competent in presenting difficult information.   I have a greater appreciation for the layout of a call center or collections department, ways to generate various reports, and interpret trends and programs in Debt Collection Management.

Ann-marie Blake, Credit Officer, Banking Industry, Jamaica

 

CK 700 DEBT COLLECTION STRATEGIES & TECHNIQUES
The instructor provided a practical sense of what is required in the debt collection process.  He has a broad knowledge of the debt collection process, and because of this, I have learnt a lot. 
Don-Patrick Taylor, Accounting Clerk, Jamaica Civil Aviation Authority, Jamaica

 

CK 700 DEBT COLLECTION STRATEGIES & TECHNIQUES
I enjoyed the section that covers the analysis of bad debt portfolios and the corresponding responses.  This will assist me in helping my employees in determining their workloads.  The instructor is an excellent facilitator.  He not only fostered class participation, but at  the same time, he had a masterful control of the class.
Michelle Wade, Accounting Clerk, Jamaica Civil Aviation Authority, Jamaica

 

CK 700 DEBT COLLECTION STRATEGIES & TECHNIQUES
The topics covered in this course was very intense and will contribute greatly to people who are aspiring to become future debt collectors.  It will help me to improve my own effectiveness in the way in which I handle collection calls and the procedural structure I can follow.  The instructor has an excellent teaching style!  His knowledge is vast and he has a full understanding of the topic.  He was very clear with his explanations. 
Denise Wright Campbell, Accounting Clerk, Jamaica Civil Aviation Authority, Jamaica

 

CK 700 DEBT COLLECTION STRATEGIES & TECHNIQUES
This course helped me to realize that I wasn’t being effective in my job to the fullest.   The debt collection course is keen on points, and has helped me to broaden my knowledge a whole lot more.
Samuel O’Reilly Chambers, Risk Compliance Supervisor, Jamaica Co-Operative Credit Union League, Jamaica

 

CK 700 DEBT COLLECTION STRATEGIES & TECHNIQUES
This program has taught me the correct steps in making collection calls.  The instructor was great!
Adrian Simmonds, Collector, International Credit Management Solutions, Jamaica

 

CK 600 DEBT COLLECTION & REVENUE MANAGEMENT
This Debt Collection training program over the last few days,  has given me a lot to think about as I move forward in my position.  It not only gave me insight, but has helped me to become better equipped in doing my work, and setting  goals and targets for my employees who report to me.  The instructor’s style was in-depth, informative and constructive.
Yvonne Gordon, Delinquency Control Manager, Westmoreland Co-Op Credit Union, Jamaica

CK 600 DEBT COLLECTION & REVENUE MANAGEMENT
The training was practical and realistic and will enable me to be more knowledgeable about my job.
Maralie Hall, Collections Agent, Jamaica Public Service Co., Ltd., Kingston, Jamaica


CK 600 DEBT COLLECTION & REVENUE MANAGEMENT
Learning about the importance of arranging and displaying data in various generated reports was very useful.  I have learned a lot over a three-day period in this Debt Collect training course.  The information obtained will be helpful in carrying out my job responsibilities.  The instructor is very people-oriented and a subject matter expert!  The instructor used logical and realistic answers to questions when asked.
Althea Ennis, Accountant/Receivables, Jamaica Civil Aviation Authority, Kingston, Jamaica

CK 600 DEBT COLLECTION & REVENUE MANAGEMENT
I wish that other debt collectors could use the same principles outlined by the instructor!  I wonder how many of them know the strategies involved in collecting on outstanding debts.  The DVDs and videos used in the training were very helpful in understanding more of the topics.  Every topic the instructor introduced was relevant to me.  The instructor has an excellent teaching style.
Judith Foster, Senior Accountant, Jamaica Civil Aviation Authority, Kingston, Jamaica


CK 600 DEBT COLLECTION & REVENUE MANAGEMENT
In my opinion, this Debt Collection training is a very good program, and will I recommend it to my peers. The instructor is personable, articulate and was very clear in the delivery of the presentation.
Hyacinth Simmonds, General Manager, International Credit Mgt. Ltd., Kingston, Jamaica

 

CK 4500 Anti-Money Laundering Compliance Procedures
The information on money laundering shows how financial institutions can be vulernable to criminals.  It gave me a new perspective into financial crimes.  The instructor’s ability to explain the material in an appropiate manner understandalbe by both persons with experience and those new to it, shows he has a wealth of knowledge on the subject matter.                                                                                                                      
Adrian Thompson, Auditor, Department of Co-operatives and Friendly Societies, Jamaica

 

CK2003 Leadership and Business Communication Management
The program will improve the relationship with workers and help motivate them.  The method of teaching was very effective.  I would attend further training with this instructor because I liked his teaching style.
Winston Henry, Production, PetroJam Limited, Jamaica

 

CK2003 Leadership and Business Communication Management
I found the entire program to be good.  I recommend this program.  The material was comprehensive.  The instructor had good life examples to support the training material.  I would attend further training with the instructor.
Nicole Smith, Environmental Officer, PetroJam Limited, Jamaica

 

CK2003 Leadership and Business Communication Management
All aspects of the program were relevant.  This program has sharpened my skills and was very informative.  The program will allow me to be more assertive and more confident.  The program was well delivered.  This program will steer me in the right direction to be effective.
D. Wellington, Finance & Accounts, PetroJam Limited, Jamaica

 

CK2003 Leadership and Business Communication Management
This program reinforced real life scenarios.  This program increased my awareness of my responsibilities and functional requirements.  The environment was very conducive.  I liked the instructor’s expertise and ability to bring forth real life examples with recommendations on suitable approaches.
Richard Bailey, Strategic Planning, PetroJam Limited, Jamaica

 

CK2003 Leadership and Business Communication Management
The program was effective.  The leadership principles were put on display for one to follow.  It reinforced that my present supervisory practices are on the right path.  It strengthened my resolve to continue with more confidence.  It also supplemented greater ideas to the process.  The instructor had a great ability to present and display his worldwide experience and the clarity in which he presented and related these real life experiences.
Mancia M. Francis, Production, PetroJam Limited, Jamaica

 

CK2003 Leadership and Business Communication Management
I would recommend this program.  Every supervisor should be formally trained.  I will use the skills learned and apply them to my job.  I appreciated the practical examples given by the instructor based on his experience.  He made the subject matter interesting.  I would attend further training with this instructor.
Karen Williams, Production, PetroJam Limited, Jamaica


CK2003 Leadership and Business Communication Management
This program was able to highlight many aspects of supervisory/leadership that are not always at the forefront or put high on the priority list.  Applying the time management techniques can improve effectiveness and productivity.
Jodi Morris, Refinery Upgrade/Strategic Planning, PetroJam Limited, Jamaica

 

CK2003 Leadership and Business Communication Management
The topics discussed are very relevant for future and present supervisors/leaders.  Certain skills discussed will help with completing day-to-day tasks.  The program should be longer to go through the slides in more detail.  The instructor used practical examples which brought life to theory.
Rochelle Morrison, Production, PetroJam Limited, Jamaica

 

CK2003 Leadership and Business Communication Management
All the information in the program is very relevant for day-to-day leadership and communication.  I would recommend this program to others.  It will open new views on the various topics.  I would attend further training with this instructor.  He makes you comfortable and has good interaction.
Garfield Stewart, Technical Services, PetroJam Limited, Jamaica

 

CK2003 Leadership and Business Communication Management
I would recommend this program to others.  It must in some way enhance your supervisory skills.  I believe it will enhance your oral and written communication.  The instructor was good in delivering the message.  I would attend further training with this instructor.
Patrick A. Stewart, Production, PetroJam Limited, Jamaica

 

CK2003 Leadership and Business Communication Management
The program material is good for day-to-day use in daily life and business.  I would like the course to be three to four days.  I would attend further training with this instructor.
Howard D. Powell, L&M, PetroJam Limited, Jamaica

 

CK2003 Leadership and Business Communication Management
I recommend this program for others.  This program will improve your effectiveness.  I would like the course time to be extended.  I would attend further training with this instructor.  He uses real life examples to bring points across.
Richard Lowrie, Finance & Accounts, PetroJam Limited, Jamaica

 

CK2003 Leadership and Business Communication Management
The section on supervisory management and leadership was most relevant to issues currently being faced in the work environment.  The principles are not only relevant to the workplace, it is also relevant in other areas of personal life.  The instructor’s style of repeating questions asked and ensuring that all participants were clear in understanding the responses and explanations were useful.  The instructor had a wealth of experience.  I would attend further training with this instructor.
Neville McFarlane, PetroJam Limited, Jamaica


CK2003 Leadership and Business Communication Management
I would recommend this program to others.  The program will help to improve communication.  The instructor has excellent knowledge of the subject matter and presents it with clarity.  I would attend further training with this instructor.
Clyde Sailsman, L&E, PetroJam Limited, Jamaica

 

CK2003 Leadership and Business Communication Management
I would recommend this program to others.  The interactive format allowed participants to find practical applications.  The concepts that were taught could be easily applied at present.  I would attend further training with this instructor.
Akishma Esher, HRD – Records Unit, PetroJam Limited, Jamaica

 

CK2003 Leadership and Business Communication Management
I would recommend this program to others.  It was very informative and interactive.  This program would improve your effectiveness.  The instructor made the material interesting by using real life experiences to illustrate.  The instructor brought across the information with clarity and in a very practical way.  I would attend further training with this instructor.
Paul Tyndall, Purchasing, PetroJam Limited, Jamaica

 

CK2003 Leadership and Business Communication Management
I would recommend this program to others.  It was informative.  The program would help to improve my leadership skills and how I deal with my staff.  I would attend further training with this instructor.  The presentation was very good.
Hugh Golding, SEQs – Laboratory, PetroJam Limited, Jamaica

 

CK2003 Leadership and Business Communication Management
Business writing and communication management was of most value as it applies to my job functions.  The overall program was of value.  I would recommend this program as it would enable individuals to add value to their organizations.  This program would improve my effectiveness as the content of the program relates to every day experience within the organization.  The instructor was very informative and gave real life examples which helped to understand the material.  I would attend further training with this instructor.
Ronique Budram, HR Department, PetroJam Limited, Jamaica

 

CK2003 Leadership and Business Communication Management
The examples provided by the instructor were helpful and applicable.  I would recommend the program to others.  It will help to identify problems and solutions.  It has taught me to be a different type of potential leader.  The instructor’s experience and reference made the training interesting and practical.  I would attend further training with this instructor.
Nordia Sandford, Human Resources, PetroJam Limited, Jamaica

 

CK600 – Debt Collection & Revenue Management

The training was excellent.  Procedures learnt can be applied to any debt collection agency and will empower individuals to increase revenue collection and reduce delinquency.  I intend to use these procedures in areas that will assist me in having a more productive staff with greater output.  I didn’t believe that debt collection related to my duties until I did this course; I can now relate more positively to debt and revenue management.  The trainer made everything very clear to understand and I really like his style of presentation; he took time out to listen to our questions and gave us answers.  I would definitely attend more trainings with him as I’m sure I would gain a wealth of knowledge and new skills.
Joanna Barnes, Senior Assessor/Manager – Tax Administration, Stamp Duty Div.

The training was comprehensive and addressed all aspects to debt collection from a corporate point of view to establishing call centers. This will assist me in establishing a small unit within our division to adjust our operations to concentrate on our compliance work.  The trainer’s style allowed for feedback and sharing of information and he was very practical in his giving of examples to reinforce his points.

Esther McLean, Deputy Commissioner (Acting) - Taxpayer Audit Assessment Dept., Stamp Duty Div.

 

Very comprehensive training, the concepts were easily understood and seems also easy to implement. The program will encourage me to sell these concepts to our Credit Union Managers with the view of encouraging them to buy in and implementing.  This will cater to improvements in their collection of delinquent accounts and ultimately enhancing their units’ bottom line. The trainer was very experienced and comfortable within his area of expertise on the subject.  Yes, I would attend more of his trainings.

Clive Gordon, Risk & Compliance Officer - Jamaica Co-op Credit Union League

The program content and concepts were extremely good and quite relevant to my responsibilities.  Anyone in the area of collections can benefit from the practical material.  I am now in a better position to assist credit unions to structure their collections department.   The instructor’s ability to impart the information, his knowledge depth, his enthusiasm and his presentation skills made the training interesting.  I’m encouraged.

Dunstan Morgan, Manager, Risk & Compliance Unit - Jamaica Co-op Credit Union League


Performance Management
The content of the program was excellent.  I received in-depth understanding of how critical my job is as a supervisor. The instructor did a very good job with the short time.  His delivery and interactive training style showed that he was quite knowledgeable on the topic.
Delsha Munroe, Credit Supervisor - Courts Jamaica Ltd.

Performance Management
The program covers areas of supervisory management in a satisfactory manner which can improve my effectiveness on the job.  The presenter has a wealth of knowledge that we can all benefit from.  If more time was allotted, I would have enjoyed seeing more participant interaction.

Daphne Murray, Regional Credit Supervisor - Courts Jamaica Ltd.


1. CK 700-Debt Collection Strategies & Techniques
This course has improved my effectiveness because of the many new things I learnt I now have the knowledge to handle customers effectively. The content of this course was excellent I will recommend this course to other collectors because it will enable them to better understand their roles and responsibilities.
Althea Ennis Accounts Receivables Clerk, Jamaica Civil Aviation Authority, Jamaica

2. CK 700-Debt Collection Strategies & Techniques
This was an excellent program, very informative. Every aspect of this course was valuable because all the information can be utilized and can help to enhance my job performance. The instructor has excellent teaching skills and is very effective in delivering information.
Denise Wright-Campbell, Accounts Receivables Clerk, Jamaica Civil Aviation Authority, Jamaica

3. CK 600- Debt Collection Management Strategies
This training was very effective. It helped me in areas I was struggling with. I think the content covered in this course is a must-know for all debt collectors. Roles and functions of a Collection Manager was most valuable to me. Applying this information in my job function will improve my effectiveness in my department. The instructor’s delivery was very effective.
Lorraine Geddes-McDonald Commercial Manager, National Irrigation Commission Ltd., Jamaica

4. CK 600- Debt Collection Management Strategies
I am in awe! The entire program was valuable. However, the strategies to implement for delinquent accounts stands out most for me. It provides a clear insight on the job description of a collection manager. Pursuing the job description would help me do my part in achieving organizational goals. I look forward to participating in other courses. I am very impressed with the instructor’s teaching style.
Marjorie Senior, Senior Accountant, Jamaica Civil Aviation, Jamaica

5. CK 600- Debt Collection Management Strategies
This is a detailed program which gives all the relevant information and concepts necessary to effectively and efficiently manage a debt collection department. Debt collection strategies and how to set targets was of most value to me. My level of knowledge and skill has improved greatly because of this course.
Lyndsie Moseley Manager of Delinquency Management Unit, National Commercial Bank Jamaica, Kingston, Jamaica

6. CK 2000- Supervisory Management Techniques
Basically, I’ve been given a ‘roadmap’ that I think will assist me in achieving my goals. I was greatly impacted by the areas dealing with job evaluation, time management and performance management .This course has equipped me with the skills to operate as a more dynamic supervisor and leader. The manual addressed all the areas in which I was experiencing difficulty. The instructor’s interactive teaching style led to discussions and he was able to bring points across in ways that allowed the class to see how the information would be applicable in real life situations.
Nicole Hall, Customer Service Supervisor, MBJ Airports Limited, Jamaica

7. CK 2000- Supervisory Management Techniques
This course is an essential tool for anyone wanting a career in management. This course has broadened my knowledge of supervisory management and it underlined the importance of effective communication. The knowledge gained from ‘performance appraisal’ will assist me in my current job function as it has enhanced my insight as to how this supports staff development and growth. The instructor was very articulate and the subjects became alive as he brought clarity to areas of the course where I had limited experience.
Heather Davis, Accounts Coordinator, MBJ Airports Limited, Jamaica

8. CK 2009- Management Strategies and Techniques
The job evaluation exercise was of most value to me. I realize that I have to concentrate on things that are taken for granted. The instructor is very knowledgeable. The organization, presentation and content of this course was excellent.
Stacy Hylton, Client/Customer Service Manager, MBJ Airports Limited, Jamaica

9. CK 600- Debt Collection Management Strategies
This program provided a comprehensive and detailed overview of the merits of successful management. I would recommend this program to others because of the cutting edge information given, information relevant to business needs and instrumental development. This program will improve my effectiveness because I am able to appreciate all the variables at work in creating an effective work environment, manage the flow of work and better able to increase productivity. The instructor is dynamic and energetic, he had me with him every step of the way!
Naldorrine Topey, Credit Manager, Ritz Carlton, Jamaica

10. CK 600- Debt Collection Management Strategies
Information relating to collection calls and avoiding “skip” accounts will allow me to be more assertive in the collection efforts. The context and delivery were relevant to my job. It also prepared me for future responsibilities. I am more aware of the science of debt collection and this empowered me to be more efficient. The material in this program was very relevant and practical solutions were given. The instructor was very effective in communicating the material, excellent time management, very professional and made the environment conducive to learning.
Peta-Gaye McLean, Wholesale Billing Coordinator, Ritz Carlton, Jamaica

11. CK 600 Debt Collection Management
I would do further training with this instructor because he was able to capture and keep the group’s attention and made sure that we had a clear understanding about everything taught.
-Violet A. Maitland, Collector of Taxes-Compliance, Inland Revenue Department, Kingston, Jamaica

12. CK 2000- Supervisory Management Techniques
This course is an essential tool for anyone wanting a career in management. This course has broadened my knowledge of supervisory management and it underlined the importance of effective communication. The knowledge gained from ‘performance appraisal’ will assist me in my current job function as it has enhanced my insight as to how this supports staff development and growth. The instructor was very articulate and the subjects became alive as he brought clarity to areas of the course where I had limited experience.
Heather Davis, Accounts Coordinator, MBJ Airports Limited, Jamaica

13. CK 2000- Supervisory Management Techniques
Basically, I’ve been given a ‘roadmap’ that I think will assist me in achieving my goals. I was greatly impacted by the areas dealing with job evaluation, time management and performance management .This course has equipped me with the skills to operate as a more dynamic supervisor and leader. The manual addressed all the areas in which I was experiencing difficulty. The instructor’s interactive teaching style led to discussions and he was able to bring points across in ways that allowed the class to see how the information would be applicable in real life situations.
Nicole Hall, Customer Service Supervisor, MBJ Airports Limited, Jamaica

14. CK 600- Debt Collection Management Strategies *
This is a detailed program which gives all the relevant information and concepts necessary to effectively and efficiently manage a debt collection department. Debt collection strategies and how to set targets was of most value to me. My level of knowledge and skill has improved greatly because of this course.
Lyndsie Moseley Manager of Delinquency Management Unit, National Commercial Bank Jamaica, Kingston, Jamaica

15. CK 600- Debt Collection Management Strategies
I am in awe! The entire program was valuable. However, the strategies to implement for delinquent accounts stands out most for me. It provides a clear insight on the job description of a collection manager. Pursuing the job description would help me do my part in achieving organizational goals. I look forward to participating in other courses. I am very impressed with the instructor’s teaching style.
Marjorie Senior Senior Accountant, Jamaica Civil Aviation, Jamaica

16. CK 600- Debt Collection Management Strategies
This training was very effective. It helped me in areas I was struggling with. I think the content covered in this course is a must-know for all debt collectors. Roles and functions of a Collection Manager was most valuable to me. Applying this information in my job function will improve my effectiveness in my department. The instructor’s delivery was very effective.
Lorraine Geddes-McDonald Commercial Manager, National Irrigation Commission Ltd., Jamaica

17. CK 700-Debt Collection Strategies & Techniques
This was an excellent program, very informative. Every aspect of this course was valuable because all the information can be utilized and can help to enhance my job performance. The instructor has excellent teaching skills and is very effective in delivering information.
Denise Wright-Campbell, Accounts Receivables Clerk, Jamaica Civil Aviation Authority, Jamaica

18. CK 700-Debt Collection Strategies & Techniques
This course has improved my effectiveness because of the many new things I learnt I now have the knowledge to handle customers effectively. The content of this course was excellent I will recommend this course to other collectors because it will enable them to better understand their roles and responsibilities
. Althea Ennis Accounts Receivables Clerk, Jamaica Civil Aviation Authority, Jamaica

19. CK 700 Debt Collection Strategies and Techniques
“I would attend further training with this instructor. He is an excellent trainer who is passionate about the topics, invites humor and encourages feedback.”
-Courtney Johnson, Senior Compliance Officer, Inland Revenue Department, St. Catherine, Jamaica

20. CK 700-Debt Collection Techniques
This program is of immence value to collection effort. The instructor is knowledgeable on the subject matter and impart his knowledge well. He also maintains everyone’s interest on the subject matter.
a. Donald Grant, Bill Payment Coordinator, JPSCo. Kingston, Jamaica.

21. CK 700- Debt Collection Techniques
The course was a complete package. I will have to recommend this program. If you desire success in your organization as it relates to Debt Collection, this is the program. I have been given all the tools to succeed. This is the first course I have attended where I understood everything.
The instructor is excellent! Jasmine Smith, Collection Supervisor, JPSCo. Kingston, Jamaica.

22. CK 700- Debt Collection Techniques
This training opened my eyes to new and different ideas to approach my daily activities. The instructors’ ability to use real life situations to explain the topics was good. I now have the motivation and ideas to be creative.
Lancelot Graham, Senior Collections Agent, JPSCo. Kingston, Jamaica.

23. CK 700- Debt Collection Techniques
The course provided practical approaches to debt collection. The instructor has a passion for the subject and course which is important to the participants. The training is in keeping with reality.
Randy Allen, Accounts Receivables Clerk, MBJ Airport Limited, Mo-Bay, Jamaica.

24. CK 700- Debt Collection Techniques
The training was very informative and comprehensive. I now have the tools to reduce delinquent accounts in my organization. The instructor is very thorough and knowledgeable.
Lyndsie Moseley, Manager-Delinquency Management and Compliance Unit, NCB, Kingston, Jamaica.

25. CK 700- Debt Collection Techniques
All of the topics in the program was significant to what I was sent to learn about. This program will ensure that collectors work effectively. The instructor’s teaching styles/ methods are excellent and straight to the point.
Judith Foster, Accountant, Jamaica Civil Aviation Authority, Kingston, Jamaica.

26. CK 600, Debt Collection Management
“The program is deeply relevant to the development of supervisors and managers as it encompasses practical case study relevant to managing worker and work and to be superior in collecting debt. It’s a comprehensive course that wasn’t limited to the collection of debt but also the whole value of how to handle people in general and how to get the work done in a practical and timely manner.”
Ronnett Malcolm, Senior Collections Agent, Jamaica Public Service Company Limited, Jamaica

27. CK700 – Debt Collection Strategies
“The program had a direct impact on my occupation. It is very informative and teaches collector more than enough to be excellent at their jobs.”
– Brian Mitchell, Credit and Collections Manager, World Brands Services Ltd (Grace Kennedy), Kingston, Jamaica

28. CK700 - Debt Collection Strategies
“I would recommend this program to both sales managers and sales reps. The presentation was very good and I will be taken ther Cohen & Klein courses in the near future.”
– Colin Walters, Credit and Collections Officer, World Brands Services Ltd (Grace Kennedy), Kingston, Jamaica

29. CK700 – Debt Collection Strategies
“I would recommend this course because it provides a greater awareness of credit and debt management and an understanding of the needs and demands of a debtor.”
– Naldorrine Topey, Credit Manager, The Ritz-Carlton Golf and Spa Resort, St. James, Jamaica

30. CK 700 Debt Collection Strategies and Techniques
“I would recommend this program to all collectors and managers because it is quite informative. I would attend further training because the trainer’s strategies are good and straight forward.”
-Veronica Moss, Acting Senior Compliance Officer, Inland Revenue Department, Kingston, Jamaica

31. CK 700 Debt Collection Strategies and Techniques
“The part that was of most value to me would be the systematic approach to debt collection. I would recommend this program to others because it is comprehensive and applicable to situations and industries across the board.”
-Cleonie McBean, Compliance Officer, Inland Revenue Department, Kingston, Jamaica

32. CK 700 Debt Collection Strategies and Techniques
“I think it is extremely important that every person in the area of collections be made aware of the principles and procedures offered in this course.
”-Neville Mais, Compliance Officer, Inland Revenue Department, St. Andrew, Jamaica

33. CK 700 Debt Collection Strategies and Techniques
“This program has equipped me with information to enhance my knowledge of debt collecting. I would attend further training with this instructor because he knows how to get participation from the group.”
-Sharon Bennett-Baker, Compliance Officer, Inland Revenue Department, Kingston, Jamaica

34. CK 700 Debt Collection Strategies and Techniques
“This program makes you want to know more and more about how you can effectively increase the collection within one’s company or department. I would attend further training with this instructor, just name the time and place!”
-Radcliffe Williams, Compliance Officer, Inland Revenue Department, Kingston, Jamaica

35. CK 700 Debt Collection Strategies and Techniques
“The trainer backs up his theory with practical illusions to effectively bring across his ideas. I recommend that all compliance officers be exposed to this training program.”
-Enid Darien, Senior Compliance Officer, Inland Revenue Department, Kingston, Jamaica

36. CK 700 Debt Collection Strategies and Techniques
“I would recommend this program because it is a thorough and detailed course that promises positive results if appropriately implemented.”
-Robert Brown, Senior Compliance Officer, Inland Revenue Department, Kingston, Jamaica

37. CK 700 Debt Collection Strategies and Techniques
“The part of the program of most value was the “Seven Steps to a Collection Call”. Both the instructor’s teaching style and teaching methods were excellent and each topic was carried across clearly. The training overall was excellent.”
-Derrick Walker, Tax Compliance Officer TA3, Inland Revenue Department, Kingston, Jamaica

38. CK 700 Debt Collection Strategies and Techniques
“I would recommend this program to others because it is very informative and practical. It has sharpened my communications skills and my approach to tax payers.”
-Felleston Melwood, Senior Compliance Officer, Inland Revenue Department, Westmoreland, Jamaica

39. CK 700 Debt Collection Strategies and Techniques
“The part of the program of most value was the Seven Steps to Collection .The instructor’s teaching methods were excellent. We need more like him in our schools and universities.”
-Sharon Haynes, Compliance Manager, Inland Revenue Department, Kingston, Jamaica

40. CK 700 Debt Collection Strategies and Techniques
“This course is relevant and necessary for all agencies that deal with credit sales. It would improve their debt collection skills. The most valued part of the program was the Seven Steps to Collection.
-Jullia Sharpe-Scott, Tax Compliance Officer TA2, Inland Revenue Department, Kingston, Jamaica

41. CK 700 Debt Collection Strategies and Techniques
“The instructor is energetic and has a good grasp of the material presented.”
-Samuel Ballentine, Senior Compliance Officer, Inland Revenue Department, Kingston, Jamaica

42. CK 700 Debt Collection Strategies and Techniques
“I would definitely attend further training with this instructor. He has vast amount of knowledge to be imparted for trainees to harness.”
-McNeil Blair, Compliance Officer, Inland Revenue Department, Kingston, Jamaica

43. CK 700 Debt Collection Strategies and Techniques
“This program is an excellent tool which will help to make you a more rounded person in debt collection.”
-Godfrey Skyers, Compliance Officer, Inland Revenue Department, Kingston, Jamaica

44. CK 700 Debt Collection Strategies and Techniques
“I recommend this program to all levels of top management who would in turn filter systems and procedures to lower level staff in order to operate a successful organization.”
-Pauline Isaacs-Cone, Compliance Supervisor, Inland Revenue Department, Kingston, Jamaica

45. CK 700 Debt Collection Strategies and Techniques
“The emphasis on communication was of most value to me in that it helped me to understand that effective communication is crucial to my success.”-Harry Swire, Compliance Officer TA2, Inland Revenue Department, Port Antonio, Jamaica

46. CK 700 Debt Collection Strategies and Techniques
“I would recommend this program to others because it is informative. The presentation was excellent and the presenter was very professional in his delivery.”
-Jeffrey Brown, Assistant Commissioner/Compliance, Inland Revenue Department, Kingston, Jamaica

47. CK 700 Debt Collection Strategies and Techniques
“The most valued part of the program was the Pre-call Planning of a Collection Call. The overall course has shown me how important it is to do proper planning so as to make my work more effective.”
-Kevin Kent, Compliance Officer, Inland Revenue Department, Kingston, Jamaica

48. CK 700 Debt Collection Strategies and Techniques
“I would recommend this program to others because it is a comprehensive overview which can enhance staff productivity.”
-Earl Folkes, Compliance Officer, Inland Revenue Department, St. Ann, Jamaica

49. CK 700 Debt Collection Strategies and Techniques
“The part of the program talking about techniques and guidelines of communication and collection letters were of most value to me. This information will help to enhance my productivity and efficiency when I return to my department.”
-Alithea Bryson-Schloss, Compliance Officer, Inland Revenue Department, Montego Bay, Jamaica

50. CK 700 Debt Collection Strategies and Techniques
“The teacher’s presentation and decorum was excellent. He carried his ideas across in a slightly different and complete light.”
-Venessa Phillips, Manager Compliance, Inland Revenue Department, Kingston, Jamaica

51. CK 700 Debt Collection Strategies and Techniques
“The instructor’s teaching methods were good. I would recommend this program to others because it is a comprehensive debt collection course that will help to improve their collections skills.”
-Oral Thomas, Compliance Officer, Inland Revenue Department, Kingston, Jamaica

52. CK 700 Debt Collection Strategies and Techniques
“I would attend further training with this instructor. He delivers his points well and he uses analogy to bring them out clearly.”-Sharon Williamson, Manager Compliance, Inland Revenue Department, Kingston, Jamaica


53. CK 700 Debt Collection Strategies and Techniques
“This program has opened my eyes to effective debt collection. It has motivated me to prioritize my functions within my department by stressing to taxpayers the importance of paying their debts.”
-Suzette Simone Smith-Dunkley, Senior Compliance Officer, Inland Revenue Department, Kingston, Jamaica

54. CK 700 Debt Collection Strategies and Techniques
“I would certainly attend further training with this instructor because he makes sure that whatever is taught is clearly understood by his participants.”
-Sophia Nembhard, Inland Revenue Department, Hanover, JamaicaCK 700 Debt Collection Strategies and Techniques

55. I would recommend this program because it was very informative and the instructor used examples that were easy to understand and pertained to every day life.”
-Janice Allen, Compliance Officer Inland Revenue Department, Kingston, Jamaica

56. CK 700 Debt Collection Strategies and Techniques
“The instructor’s teaching style is excellent. He explains each topic which is taught thoroughly.”
-Erica Burnett, Compliance Officer, Inland Revenue Department, Kingston, Jamaica

57. CK 700 Debt Collection Strategies and Techniques
“After leaving this course, I will now have a thorough idea of how to deal with debtors on a level that builds rapport, foster good relationships and ensure payment.”
-Avalyn K. Dixon, Compliance Officer, Inland Revenue Department, St. Elizabeth, Jamaica

58. CK 700 Debt Collection Strategies and Techniques
“The program was very informative. It presented new and enlightening ways to debt collection that is beneficial to collection.”
-Gerald Linton, Senior Compliance Officer, Inland Revenue Department, Lucea Hanover, Jamaica

59. CK 700 Debt Collection Strategies and Techniques
“This is a very informative program. It helps me to be aware of the many ways I can improve my skills to make me a better officer.”
-Denzie Farquharson, Senior Compliance Officer, Inland Revenue Department, Montego Bay, Jamaica

60. CK 700 Debt Collection Strategies and Techniques
“The trainer’s style of reinforcing the material presented was great. He does effective backtracks on his presentation.”
-Ruphia Wedderburn, Senior Compliance Officer, Inland Revenue Department, Kingston, Jamaica

61. CK 700 Debt Collection Strategies and Techniques
“This program will enhance the participant’s knowledge to carry out ones work effectively in using the various steps and methods taught in the course."
-Lauraine Whyte-Higgins, Compliance Officer/TA2, Inland Revenue Department, Kingston, Jamaica

62. CK 700 Debt Collection Strategies and Techniques
“The instructor’s enthusiastic approach to teaching complied with repetition of important facts lead to a great session.”
-Phillip Campbell, Compliance Officer, Inland Revenue Department, Kingston, Jamaica

63. CK 700 Debt Collection Strategies and Techniques
“The trainer’s teaching methods were very clear. There were very little areas of uncertainty after a topic was presented.”
-Trevor Herdsman, Collector or Taxes, Inland Revenue Department, Kingston, Jamaica

64. CK 700 Debt Collection Strategies and Techniques
“The instructor’s teaching style to me was good. He is a good presenter and seems to know his work.”
-Cammile Paul, Compliance Officer/TAII, Inland Revenue Department, Kingston, Jamaica

65. CK 700 Debt Collection Strategies and Techniques
“The instructor’s teaching style is good as he teaches, reinforces, and backtracks to ensure that what he is implanting is well received.”
-Jasmin Dixon, Inland Revenue Department, Kingston, Jamaica

66. CK 700 Debt Collection Strategies and Techniques
“I would recommend this training because it will enhance productivity and efficiency within an organization.”
-Donna Dawkins, Compliance Officer, Inland Revenue Department, Kingston, Jamaica

67. CK 700 Debt Collection Strategies and Techniques
“The instructor was well rounded and knows his lesson well. As a result, he did an excellent job at importing vital information relevant to our jobs.”
-Norman Newell, Compliance Officer, Inland Revenue Department, Clarendon, Jamaica

68. CK 600 Debt Collection Management
“This program has increased my knowledge base which will allow me to implement new ideas in my collection unit.”
-Jeffrey Brown, Assistant Commissioner/Compliance, Inland Revenue Department, Kingston, Jamaica

68. CK 2600 Team Building & Empowerment Techniques
I have been empowered by what I have been taught in this program and I’m sure others would benefit also. My soft skills have been improved and I am now more equipped to empower and motivate my staff. What I have learned will enable me to better understand the needs of my staff and lay the framework for a better team. The instructor was excellent. His wealth of experience supports this program well. He is very interactive and allows participants to share their views and experience.
Howard Gordon, Asst. Emergency Response Services Manager, MBJ Airports Limited, Jamaica

69. CK 2007 – Training Design & Presentation Delivery
Simply Amazing!! This course was very valuable. It was very detailed and gave all the relevant information and concepts necessary in learning about the requirements of an effective trainer. I am happy to know that I will be able to apply some of the techniques and knowledge gained from this program, in my job and further impart to other employees in my department. The training was very intense and detailed. However, the instructor ensured that each participant was clear on the topic before moving on to another. This trainer definitely has an enjoyable interactive style of training.
Marcia Murray, Personnel Officer, Companies Office of Jamaica, Jamaica

70. CK 700 – Debt Collection Strategies & Techniques
This was an excellent program; very detailed and informative. This program would definitely improve my effectiveness. I learned a vast quantity of information about debt collection techniques that would be very useful to my job description. I would recommend this course to others because it can help in their day to day operations in debt collection management. The instructor was very kind and patient and has compassion in what he is teaching. I would love to attend another course in the near future.
Tashie Lee, Collections Agent, Jamaica Public Service, Jamaica

71. CK 700 – Debt Collection Strategies & Techniques
The program content consisted of concepts, facts, principles and skills that were very useful to me. Steps taken in the collection calls and letter preparation, was most valuable to me. I learned so much in these areas that I was able to recognize where I would go wrong. The instructor was very thorough in his presentation, very enthusiastic, knowledgeable, and helpful. This knowledge that I have gained from this program is priceless. It has improved my effectiveness and I would recommend it to my fellow colleagues.
Nadine James, Licensing Representative, Spectrum Management Authority, Jamaica

72. CK 700 – Debt Collection Strategies & Techniques
This was an empowering training course. I believe others should take this course because all collection agents or clerks should be trained in debt collections. It will improve the results in collecting debts and reduce the risk of high arrears. This program would definitely improve my effectiveness because it will allow me to take a more pro-active approach to debt collection. The instructor is well experienced and competent in his delivery of the course. I look forward to doing another training course with him.
Hugo Thomas, Collections Clerk, Jamaica Public Service Company, Jamaica

73. CK 700 – Debt Collection Strategies & Techniques
I enjoyed every part of the program. The many examples used to apply skills and knowledge back on the job was very useful and valuable to me. Before taking this course, I had a moderate overview of debt collection strategies and techniques. However, after learning so much from this program, I am able to use this information to assist in the success of my organization. I would attend further training with this instructor because he is very knowledgeable and uses real life examples in his teaching method.
Afiba Huie, Licensing Representative, Spectrum management Authority, Jamaica

74. CK 700 – Debt Collection Strategies & Techniques
This program was very valuable. The variety of techniques explained and shown in letter writing, exposed me to new ways in dealing with delinquent accounts. This program improved my effectiveness and has reinforced some known facts about debt collection and introduced some new ones. Overall, the presentation was well done. The instructor did a great job in making the course material interesting, informative, and entertaining.
Janice A. Morrison, Credit Supervisor/Analyst, Island Car Rentals, Jamaica

75. CK 700 – Debt Collection Strategies & Techniques
I would recommend this training course to anyone. It proved very valuable to me as I gained knowledge in improving efficiency and productivity with respect to collections. This program highlighted the importance of making a good and positive first impression where your customers would desire to pay or even clear their debts. This program would definitely improve my effectiveness as it will allow me to be more assertive and authoritative, yet respectful to my clients. Overall, the instructor gave an excellent presentation. He is very enthusiastic and knowledgeable in this course. He is not partial and provides everyone an equal opportunity to participate in the program.
Vivienne Irving, Licensing Representative, Spectrum Management Authority, Jamaica

76. CK 600 – Debt Collection Management Strategies
This course has helped me recognize various new ways to approach debt collection. There is a lot entailed in this program that is not being practiced in the work environment and many need to become more educated on how to perform their job responsibilities more effectively. Therefore, I would recommend this program to others. This program has improved my effectiveness because I will now be able to implement these strategies in my day to day duties. This was a well delivered course and I hope to have the opportunity to attend another in the near future.
Stacy O. Brown, Senior Collections Agent, Jamaica Public Service Company, Jamaica

77. CK 600 – Debt Collection Management Strategies
The part of this program that proved most valuable to me is the information about necessary software which can be used to get my job done efficiently. This program is recommendable in that it will aid all persons who deal with collections, especially, serious delinquencies. Furthermore, the instructor gave an excellent presentation. He was quite knowledgeable in the material being taught and he has a teaching style that allows you to learn and get enthusiastic about the program.
Elaine A. Grindley, Senior Collections Agent, Jamaica Public Service Company, Jamaica

78. CK 600 – Debt Collection Management Strategies
The entire content of this program was excellent. I was very enthused about the whole strategic approach to debt collection management (analysis, preparation of letters, delinquent accounts). I believe this program has improved my effectiveness because I am now in a position to implement the strategies I have learned from this course. The instructor gave an excellent presentation and I would definitely attend further trainings with him.
Christine Webb, Manager, Taxpayer Audit & Assessment Department, Jamaica

79. CK 600 – Debt Collection Management Strategies
I found this training to be very interesting. I would recommend others to sign up for it when they can. It has given me the knowledge base I need to implement and establish a debt collections unit within my organization. The instructor’s teaching style was definitely geared toward the participant’s level of thinking. He was a good facilitator and overall, gave an excellent presentation.
Veleta Pryce, Estate Manager, Taxpayer Audit & Assessment Department, Jamaica

80. CK 600 – Debt Collection Management Strategies
I found the entire course content to be very valuable. It has exposed me to the realities of debt collection and the potentials and scope for development. I really enjoyed the instructor’s teaching style. He was very interactive and puts the learner at ease. I would absolutely recommend this program to others because it is very informative and opens one’s eyes to what debt collection really entails.
Stacey Corey-Ann Passley, Senior Collection Agent, Jamaica Public Service, Jamaica

81. CK 600 – Debt Collection Management Strategies
This program was very valuable to me. I gained sufficient knowledge and examples that would help me to be more effective in my work. I enjoyed the instructor’s way of teaching because his sessions are interactive and he encourages his learners to participate to share their ideas and thoughts. I would absolutely encourage others to take this course.
Stephanie N. Cain, Manager/Administration, Spectrum Management Authority, Jamaica

82. CK 600 – Debt Collection Management Strategies
This course was great. It was extensive and the information proved relevant to my job description. As a result, I would recommend this program to others who need this training for more efficiency. The instructor’s teaching style was very good as he provided an atmosphere that enhanced learning and promoted participation. I would like to definitely attend further training with this instructor.
Vinette Allen, Senior Collections Agent, Jamaica Public Service, Jamaica

83. CK 600 – Debt Collection Management Strategies
Overall, the presentation of this program was very good. I gained extensive knowledge about letter writing, effective collection calls and establishing mission statements for the collections department. This program has improved my effectiveness because now I have ideas and skills to make modifications in my existing collections department. Furthermore, the instructor is a good moderator. He has great knowledge of the material and he teaches with great passion.
Janice A. Morrison, Credit Supervisor/Analyst, Island Car Rentals, Jamaica

84. I would recommend this program to others because it is a powerful learning material. The Collection, credit trends and Performance Management developments were the most valuable part of the program. It helped to strengthen and has given me new outlook to credit and collections .The instructor’s teaching style was dynamic. I would attend further training with this instructor.
Sophia Levy-Mass, Credit Supervisor, Courts Jamaica


CK2003 Leadership and Business Communication Management
The program will improve the relationship with workers and help motivate them.  The method was very effective.  I would attend further training with this instructor because I liked his teaching style.
D. Bocon, PetroJam Limited, Jamaica

 

CK2003 Leadership and Business Communication Management
The training provided good guidance in Leadership and Management strategies.  It covered a wide range of important and beneficial leadership ideas.  The instructor was able to provide a lot of his vast experiences with the group.  I would attend further training with this instructor.
Kelvin Salmon, Production, PetroJam Limited, Jamaica

 

CK2003 Leadership and Business Communication Management
There were sections that were most helpful to me as it provided some critical operational and leadership aspects of my department.  The material provided in this course is very good.  I would recommend this course for new supervisors.
Calvin Lawrence, MIS, PetroJam Limited, Jamaica

 

CK2003 Leadership and Business Communication Management
The course recommends self evaluations.  That provides a new way of positively impacting supervisors in the organization.  Incorporating the principles learned in this course will improve the supervisory performance.  The instructor was clear and practical.
Kurt Noble, L&M, PetroJam Limited, Jamaica

 

CK2003 Leadership and Business Communication Management
The leadership section was extremely valuable to me.  I will be able to use it as a guide to improve myself and others.  I would recommend the course and the instructor because the program was well structured and the instructor kept the interest level high.  The instructor listened to the participants.  That encouraged us to want to participate in the discussions.
M. Tomlinson, Logistics & Marketing, PetroJam Limited, Jamaica

 

CK2003 Leadership and Business Communication Management
This program is applicable not only to supervisors, but also to managers.  It is effective in developing the necessary skills to lead effectively.  The program helped me to communicate effectively and develop my leadership skills.  The instructor was very enthusiastic and knowledgeable in his delivery of the course material.
Kenisha Johnson, Safety Environment Quality and Security, PetroJam Limited, Jamaica

 

CK2003 Leadership and Business Communication Management
The course has helped me to have a more thorough understanding of my role as a supervisor.  The instructor gave good examples, was very clear and to the point.  He has a lot of experience and is very knowledgeable in all the areas of management.
Mercot Singh, Logistics & Marketing, PetroJam Limited, Jamaica


CK2003 Leadership and Business Communication Management
The course highlighted areas or gaps in my supervisor methodology.  The program presents very good supervisory strategies that will assist in job execution.  The program will allow improvements in my administrative, software and leadership skills.  The instructor delivered the material in a manner that is not boring and delivers it with great enthusiasm.
Jennifer Walker, Technical Services, PetroJam Limited, Jamaica

 

CK2003 Leadership and Business Communication Management
I would recommend this program to senior management personnel, especially in the area of “soft” and “administrative” skills.  The concepts taught can be immediately applied which will improve the overall department’s performance.  The instructor is an excellent presenter.  He presents concepts clearly which can be easily applied on return to the office.
John Glanville, Technical Services, PetroJam Limited, Jamaica

 

CK2003 Leadership and Business Communication Management
I recommend this program for HRS and upper management.  I would like the course to be extended over a longer period of time.  The instructor delivered the course impeccably.   The instructor can enlighten the dull and ignorant.
Norman Perrin, OM&S Supervisor, PetroJam Limited, Jamaica

 

CK2003 Leadership and Business Communication Management
The entire body of information is invaluable.  All aspects of the program were relevant and informative.  Yes, I would like additional, in depth, training to further my leadership and management skills.
Tashna Grant, Accounting Officer, PetroJam Limited, Jamaica

 

CK2003 Leadership and Business Communication Management
The program is effective for good leadership ability.  The instructor’s interactive style and discussions were excellent. The instructor was informative and well knowledgeable.
Marlon Maragh, PetroJam Limited, Jamaica

 

CK2003 Leadership and Business Communication Management
The entire program was of great value.  It equipped me with the necessary guidelines to be an effective supervisor.  The course should be longer to cover additional information.
Courtney Walsh, Production, PetroJam Limited, Jamaica

 

CK2003 Leadership and Business Communication Management
I would recommend the program to others.  It will change how organizations function.  The program needs additional time for more detail.  The instructor was an excellent communicator and controlled the session.  The instructor kept the group enthusiastic.
Domm Griffiths, Production, PetroJam Limited, Jamaica


CK2003 Leadership and Business Communication Management
The instructor is knowledgeable.  The program will help me become an effective writer.  The instructor’s information was communicated effectively, clearly and precisely.
Tashna K. Grant, Finance & Accounts, PetroJam Limited, Jamaica

 

CK2003 Leadership and Business Communication Management
All sections of the program were relevant.  I would recommend this program to others.  I found it relevant and informative.  The program reinforced my beliefs that leaders are not just workers, but more facilitators and visionaries.  I would attend further training with the instructor because it was informative, current and factual.
Sophia Archer, Accounting, PetroJam Limited, Jamaica

 

CK2003 Leadership and Business Communication Management
Everything in the program was applicable.  The program provided a structured format for me to channel my management skills in a formalized way.  Extend the course to four days to cover more material.  The instructor delivered the course material effectively.
Clement Hamilton, SEQs – Laboratory, PetroJam Limited, Jamaica

 

CK2003 Leadership and Business Communication Management
The supervisory and management/leadership aspects were very good.  Management could benefit greatly from a similar training.  The instructor’s methods were very good.  His delivery is very good.
Maureen Freebourne, Strategic Planning, PetroJam Limited, Jamaica

 

CK2003 Leadership and Business Communication Management
The program had good content.  The instructor was very engaging.  There were several useful points and areas that I will implement.  The organization could benefit from the discussions.  The instructor’s style was very engaging with a good balance between delivery and discussion.
Auney G. Hamm, Logistics & Marketing, PetroJam Limited, Jamaica

 

CK2003 Leadership and Business Communication Management
The entire program was of value to me.  There are a number of technicians with the ability to be supervisors.  This program would be of great help.  The program will improve my effectiveness.  I can now correct things I was doing wrong.  The instructor has a good knowledge on the subject.
Raymond N. Quallo, Production, PetroJam Limited, Jamaica

 



Trinidad

Onsite or In House Training Can Be Arranged

CK 6134 EXECUTIVE ASSISTANT MANAGEMENT
The part of the the executive assistant management training course that I liked best was the emphasis placed on goal-setting, and the importance of writing one’s goals to better accomplish them.  Goal-setting is an art, if practiced, will allow me to complete assignments and tasks that are realistic and efficient.  The program has also boosted my confidence in my role of an executive assistant, and my future aspiration is to assume a managerial role.  Further, it has highlighted the importance of time management, which can help individuals to become effective in all areas of their lives.  The instructor’s teaching style was clear, concise and very easy to understand.
Raquel Hall, Executive Assistant, Ministry of the Attorney General, Trinidad & Tobago

 

CK 4500 ANTI-MONEY LAUNDERING COMPLIANCE PROCEDURES
Anti-Money Laundering Compliance Procedures
After my attendance in this training session, I will use what I learnt to implement procedures and measures in my own organization to safeguard against money laundering and terrorist activities. The content of the course is just what I needed! The training manual is extensive and comprehensive, so I will be using it to augment our own in-house procedures manual.

Godfrey Gosein, CEO, Republic Securities Limited, Trinidad, WI

Anti-Money Laundering Compliance Procedures.

Alicia Bowen-Clarke, Office Manager/Compliance Officer, Republic Securities Limited, Trinidad, WI

 

CK 2000 Supervisory Management
This program was extremely important and vital to my becoming the best manager that I would like to be.  The training was absolutely fantastic and fun learning.  The instructor made us laugh, gave excellent demonstration of his real life experiences and kept us well-engaged and made us want to learn more.
Eslyn Daniel, Assistant F & B Manager, Carlton Savannah Hotel, Trinidad


CK 2000 Supervisory Management
The entire program was equally interested and valuable.  It addresses in details most of the defeciences that need to be addressed in the work place by both supervisors and line staff.  This program opened my eyes and mind to the complexity of Supervisory Management.
Alpheus Moses, Chief Stewart, Carlton Savannah Hotel, Trinidad


CK 2000 Supervisory Management
The program provided the support needed to promote effectiveness in the work place.  I was able to refocus on the fundamental management skills.  The instructor displayed suitable interpersonal skills for this type of program and his delivery style is very interactive and practical. 
Ronald Riley, Maintenance Manager, Carlton Savannah Hotel, Trinidad


CK 2000 Supervisory Management
This program will improve my time management skills and I would recommend that other persons within the organization be given this kind of training.  The information was well received as the instructor gave lots of clear examples.
Derek Amorer, Assistant Executive Housekeeper, Carlton Savannah Hotel, Trinidad


CK 2000 Supervisory Management
The entire program was extremely valuable to me.  It reinforced the importance of supervisory management, and equips you to deal with your associates and to get the job done more effectively.  I now feel confident to execute my supervisory duties because I have the appropiate knowledge.  The instructor was very knowledgable about the subject and real-life experiences ties in perfectly.
Robyn Ramkissoon, Outlet Supervisor, Carlton Savannah Hotel, Trinidad


CK 2000 Supervisory Management
A program like this one encourages persons to grow in their skills and job performance as a part of management.  It will allow me to now improve on the areas of my duties which I fell behind on.  This was an excellent training as the instructor tells you like it is.
Kerry Spencer, Sous Chef, Carlton Savannah Hotel, Trinidad

 

HOTEL CUSTOMER SALES AND MARKETING PROCEDURES
There were a number of aspects of this training I enjoyed.  However, the telephone training was the most valuable because I use it both personally and professionally.  It was very in depth and practical, and will help to bring me more insight and efficiency to do a better job. The presenter is very skilled and knowledgeable.
Dionne Jeffrey-Graham, PBX Front Desk, The Carlton Savannah Hotel, Trinidad & Tobago

 

HOTEL CUSTOMER SALES AND MARKETING PROCEDURES
The entire program was of great value to me.  Although I am a seasoned professional, there is still so much to learn. This customer service training will help me to improve my efficiency on the job.
Lu-Anne Aqui, Administration, The Carlton Savannah Hotel, Trinidad & Tobago

 

HOTEL CUSTOMER SALES AND MARKETING PROCEDURES
This course is a very effective one and geared towards all individuals.  I believe it will help me to be more cordial and cooperative with my guests and co-workers alike.  The instructor was very informative and detailed in his lecture.  He explained things in such a way that all of us could identify and understand.
 Randall Seon, Administration, The Carlton Savannah Hotel, Trinidad & Tobago

 

HOTEL FOOD & BEVERAGE STANDARDS OPERATING PROCEDURES
This course was very relevant and appropriately geared towards my present job responsibilities.  It will serve to reinforce and remind me of the procedures and practices I should use to be a better chef all around.  The instructor was very competent and concise in his delivery of the course.  It was very well done!
Kerron Fortune, The Carlton Savannah Hotel, Trinidad & Tobago

 

HOTEL FOOD & BEVERAGE STANDARDS OPERATING PROCEDURES

The course was very valuable to me since it covered the basics of all departments at the hotel.  I especially like the orientation since it’s the most important step in educating the employee about the company.  It will help me to reinforce what I already know and broaden my knowledge.  The instructor’s teaching style makes it easy for anyone to understand.
Danicca Charles, The Carlton Savannah Hotel, Trinidad & Tobago

 

HOTEL FOOD & BEVERAGE STANDARDS OPERATING PROCEDURES

I was most impressed with the video that focused on safety and what can happen when accidents occur in the kitchen!  It also reminded me of how important my job is, and the precautions I need to take on a daily basis.  I would recommend this course to others because it is informative and a reminder of the mishaps that happen in the workplace.  This was an excellent course!
Ria O’Connor, The Carlton Savannah Hotel, Trinidad & Tobago

 

HOTEL FOOD & BEVERAGE STANDARDS OPERATING PROCEDURES

I feel this course was invaluable to me because being in the hospitality industry, it showed me what I need to do to go the extra mile for my guests and how to exceed their expectations.  The course will help me to improve my effectiveness in the workplace, as well as greatly improve my knowledge of the industry.  I liked the instructor’s manner of instruction, because he made things simple and easy to understand.
Tiffany Lewis, The Carlton Savannah Hotel, Trinidad & Tobago

 

HOTEL FOOD & BEVERAGE STANDARDS OPERATING PROCEDURES

In the industry in which I work, a team effort approach is one I try to use.  This course amplified the importance of being safe in the workplace.  Safety was, and still is of utmost importance in our industry.  As a supervisor and colleague, I intend to be alert and responsive to issues of safety in the workplace.  This was an excellent course.
Wendy Romeo, The Carlton Savannah Hotel, Trinidad & Tobago

 

HOTEL FOOD & BEVERAGE STANDARDS OPERATING PROCEDURES

The parts of the course that was of most value to me were Standards of Service and Customer Service.  This is because we are in a service industry and everyone should be aware of their job roles and responsibilities.  While I am aware of some of the principles I learned about, the overall assessment of the course is that the instructor was very knowledgeable and the content was just right for the time allotted to us.
Robin Ramkissoon, The Carlton Savannah Hotel, Trinidad & Tobago

 

HOTEL FOOD & BEVERAGE STANDARDS OPERATING PROCEDURES

Safety is of prime importance to me.  It goes along with keeping my work area clean and tidy to prevent food contamination and other food borne diseases.  The program will help me to improve my effectiveness and pay more attention when doing my job.  This was an excellent course.
Renwick Vincent, The Carlton Savannah Hotel, Trinidad & Tobago

 

HOTEL FOOD & BEVERAGE STANDARDS OPERATING PROCEDURES

The part of the course that was meaningful to me was in the area of food borne diseases.  I definitely would recommend this course to others to become more knowledgeable and more educated in performing their job functions.   The training was outstanding.  The instructor kept my attention throughout the entire course.
Kiel Urquhart, The Carlton Savannah Hotel, Trinidad & Tobago

 

HOTEL FOOD & BEVERAGE STANDARDS OPERATING PROCEDURES

This program will definitely improve my effectiveness on the job because of the information given to me by the instructor.  It makes a huge difference even during and after this program.  I learned a lot of information that I will take away to my job for the rest of my life.  This was one of the best training courses I have ever attended.
Ainka Moore, The Carlton Savannah Hotel, Trinidad & Tobago

 

HOTEL FOOD & BEVERAGE STANDARDS OPERATING PROCEDURES
This course was very relevant and appropriately geared towards my present job responsibilities.  It will serve to reinforce and remind me of the procedures and practices I should use to be a better chef all around.  The instructor was very competent and concise in his delivery of the course.  It was very well done!
Kerron Fortune, the Carlton Savannah Hotel, Trinidad & Tobago

 

HOTEL FOOD & BEVERAGE STANDARDS OPERATING PROCEDURES

The course was very valuable to me since it covered the basics of all departments at the hotel.  I especially like the orientation since it’s the most important step in educating the employee about the company.  It will help me to reinforce what I already know and broaden my knowledge.  The instructor’s teaching style makes it easy for anyone to understand.
Danicca Charles, the Carlton Savannah Hotel, Trinidad & Tobago

 

HOTEL FOOD & BEVERAGE STANDARDS OPERATING PROCEDURES

I was most impressed with the video that focused on safety and what can happen when accidents occur in the kitchen!  It also reminded me of how important my job is, and the precautions I need to take on a daily basis.  I would recommend this course to others because it is informative and a reminder of the mishaps that happen in the workplace.  This was an excellent course!
Ria O’Connor, The Carlton Savannah Hotel, Trinidad & Tobago

 

HOTEL FOOD & BEVERAGE STANDARDS OPERATING PROCEDURES

I feel this course was invaluable to me because being in the hospitality industry, it showed me what I need to do to go the extra mile for my guests and how to exceed their expectations.  The course will help me to improve my effectiveness in the workplace, as well as greatly improve my knowledge of the industry.  I liked the instructor’s manner of instruction, because he made things simple and easy to understand.
Tiffany Lewis, The Carlton Savannah Hotel, Trinidad & Tobago

 

HOTEL FOOD & BEVERAGE STANDARDS OPERATING PROCEDURES

In the industry in which I work, a team effort approach is one I try to use.  This course amplified the importance of being safe in the workplace.  Safety was, and still is of utmost importance in our industry.  As a supervisor and colleague, I intend to be alert and responsive to issues of safety in the workplace.  This was an excellent course.
Wendy Romeo, The Carlton Savannah Hotel, Trinidad & Tobago

 

HOTEL FOOD & BEVERAGE STANDARDS OPERATING PROCEDURES

The parts of the course that was of most value to me were Standards of Service and Customer Service.  This is because we are in a service industry and everyone should be aware of their job roles and responsibilities.  While I am aware of some of the principles I learned about, the overall assessment of the course is that the instructor was very knowledgeable and the content was just right for the time allotted to us.
Robin Ramkissoon, The Carlton Savannah Hotel, Trinidad & Tobago

 

HOTEL FOOD & BEVERAGE STANDARDS OPERATING PROCEDURES

Safety is of prime importance to me.  It goes along with keeping my work area clean and tidy to prevent food contamination and other food borne diseases.  The program will help me to improve my effectiveness and pay more attention when doing my job.  This was an excellent course.
Renwick Vincent, The Carlton Savannah Hotel, Trinidad & Tobago

 

HOTEL FOOD & BEVERAGE STANDARDS OPERATING PROCEDURES

The part of the course that was meaningful to me was in the area of food borne diseases.  I definitely would recommend this course to others to become more knowledgeable and more educated in performing their job functions.   The training was outstanding.  The instructor kept my attention throughout the entire course.
Kiel Urquhart, The Carlton Savannah Hotel, Trinidad & Tobago

 

HOTEL FOOD & BEVERAGE STANDARDS OPERATING PROCEDURES

This program will definitely improve my effectiveness on the job because of the information given to me by the instructor.  It makes a huge difference even during and after this program.  I learned a lot of information that I will take away to my job for the rest of my life.  This was one of the best training courses I have ever attended.
Ainka Moore, The Carlton Savannah Hotel, Trinidad & Tobago

 

HOTEL RESERVATIONS & FRONT DESK OPERATIONS
After taking this course, I have identified areas in my own work life in which I need to improve.  I especially liked the videos, because it showed me how to deal with difficult situations on the job.  Retraining is always beneficial because people tend to forget the right way to do a great job.
 Keon Dwayne Birch, Front Office, The Carlton Savannah Hotel, Trinidad
& Tobago

 

HOTEL RESERVATIONS & FRONT DESK OPERATIONS

Overall, my impression of this course is that every service representative can and should benefit by taking this course.  I have been in the business for quite some time, but yet, I still picked up a lot of new information I didn’t know before.  I wouldn’t mind attending other training sessions done by this instructor.  He made sure that we all understood the subject matter.
 Dionne Dixon, Front Office, The Carlton Savannah Hotel, Trinidad & Tobago

 

HOTEL RESERVATIONS & FRONT DESK OPERATIONS

Most of my work is done over the telephone, and customer service is important to every job.  This will help me to pay more attention to details, and become more alert to situations on the job.  The lecturer was very detailed and precise in his explanations.
 Natalie Seetahall, Sales, The Carlton Savannah Hotel, Trinidad & Tobago

 

HOTEL RESERVATIONS & FRONT DESK OPERATIONS

As a front desk associate, I really enjoyed the workshop and happy to have participated, because I want to keep learning and growing in my position.  I hope to attend more of these types of training in the future.
 Mikahail Young, Front Office, The Carlton Savannah Hotel, Trinidad
& Tobago

 

HOTEL RESERVATIONS & FRONT DESK OPERATIONS

I was fortunate to have attended both Customer Service and Front Office Operations.  It has given me more awareness of what good customer service really is, and how it affects future business.  They were both well done and very informative.
 Lu-Anne Aqui, Administration, The Carlton Savannah Hotel, Trinidad & Tobago

 

HOTEL RESERVATIONS & FRONT DESK OPERATIONS

The entire program was exceptionally done!  The content was just right, and the presenter was excellent!  I would stress that I will be more consistent with how I apply the standards and protocols as they apply to customer service internally and externally.  The instructor held my attention – he was clear, articulate and have a vast knowledge of the hospitality industry.
 Jewel G. Thompson, Front Office, The Carlton Savannah Hotel, Trinidad & Tobago

 

HOTEL RESERVATIONS & FRONT DESK OPERATIONS

In this course, what I enjoyed most was the tips on how to handle problems on a daily basis.  It opened my eyes to the many areas of front desk operations. 
 Kimberley Phillip, Front Office, The Carlton Savannah Hotel, Trinidad & Tobago

 

HOTEL RESERVATIONS & FRONT DESK OPERATIONS

My favorite part of the program was the open discussions and class participation.  This gave me the opportunity to hear what other people had to say.  The program made me feel empowered and will help to reinforce my communication and attention to details.  The instructor’s teaching style was very effective and interactive.  If there are other courses available, I would like to attend future sessions.  
 Verlier Brunner, Front Office, The Carlton Savannah Hotel, Trinidad & Tobago

 

HOTEL HOUSEKEEPING, LAUNDRY OPERATIONS & CUSTOMER SERVICE PROCEDURES
What I liked most about this course, was the clear and precise way the material was presented.  I was very impressed with the instructor’s use of examples and analogies to get his points across.  He was excellent in his delivery. 
Derek Amorer, Housekeeping, The Carlton Savannah Hotel, Trinidad & Tobago

 

HOTEL HOUSEKEEPING, LAUNDRY OPERATIONS & CUSTOMER SERVICE PROCEDURES

Each part of the course of the program, especially in the areas of housekeeping, maintenance, and customer service were of value to me.  The program can be applied to not only our work place but to other areas of our lives as well.  It will also help to improve my effectiveness on the job which I enjoy doing very much. The instructor has a very unique style of his own, and he explained things in such an understandable manner!  He is great at explaining and clarifying information.  I would readily attend other courses that he teaches.
Anne-Marie Antoine, Housekeeping, the Carlton Savannah Hotel, Trinidad & Tobago

 

HOTEL HOUSEKEEPING, LAUNDRY OPERATIONS & CUSTOMER SERVICE PROCEDURES

The part of the program that was of the most value to me was learning about customer service and its relevance when working with other departments and guests in general.  For me, it reinforced why everyone who works in the industry needs to be professional at all times.  Now I am more informed about my day-to-day duties, and how to interact with my coworkers and guests alike. The training was right on the mark, and dealt with challenges we face on a daily basis.  The instructor was very precise and straight to the point.  Yes, I would like to further my communications skills and my ability to thrive in the hotel environment.
Nigel Moore, Housekeeping, The Carlton Savannah Hotel, Trinidad & Tobago

 

HOTEL HOUSEKEEPING, LAUNDRY OPERATIONS & CUSTOMER SERVICE PROCEDURES

The videos that were shown on housekeeping roles and procedures to be used for our guests’ comfort, were the most valuable part of the program for me.  I was made aware of my responsibilities, and how I can use them effectively to do my job.  The course was plain and simple, and easily understood.  I really enjoyed the participation and interaction with my coworkers.
Elizabeth Gabriel, Housekeeping, The Carlton Savannah Hotel, Trinidad & Tobago

 

HOTEL HOUSEKEEPING, LAUNDRY OPERATIONS & CUSTOMER SERVICE PROCEDURES

The videos were the most valuable aspect of the program.  They demonstrated how to function and correct errors that we make on the job.  I would recommend the program to others because it shows how valuable our jobs and the relationship it has with other departments.  The program made me more alert and knowledgeable about how to spot the needs of our guests.  The instructor was very clear and to the point.  I hope he returns to conduct future training sessions to our new associates and disgruntled workers.
Marsha Philbert, Housekeeping, The Carlton Savannah Hotel, Trinidad & Tobago

 

HOTEL HOUSEKEEPING, LAUNDRY OPERATIONS & CUSTOMER SERVICE PROCEDURES

Learning the correct procedures to perform my job in housekeeping was the best part of the program for me.  Before taking the course, I was not aware of the proper procedures and approaches to use to keep my customers satisfied.  This is a first class hotel, so I want to play a part in making them come back to visit again and again.  I also liked the instructor’s teaching style which was relaxed and very informative.
Roslyn Mathura, Housekeeping, The Carlton Savannah Hotel, Trinidad & Tobago

 

HOTEL HOUSEKEEPING, LAUNDRY OPERATIONS & CUSTOMER SERVICE PROCEDURES

Safety & Security was the most important part of my training.  It’s something that I have to use in my personal and business life.  I knew a lot of do’s and don’ts but never really knew the actual reasons.  The instructor really clarified my misconceptions.  His method of teaching made the course easy to understand.  He was very down-to-earth and very approachable. 
Sabrina DeCoteau, Housekeeping, The Carlton Savannah Hotel, Trinidad & Tobago

 

HOTEL HOUSEKEEPING, LAUNDRY OPERATIONS & CUSTOMER SERVICE PROCEDURES

The workshop on Maintenance Procedures was of great importance to me because I learnt all or most of the responsibilities of my position.  I would recommend this program to anyone who is in the business or not, since the information can be used in the workplace, in the home, and on a day-to-day basis.  The instructor made sure we all understood the material before he would move to the next topic.  I want to attend other courses he teaches because of his ability to impart information that can be understood by everyone. 
Kurt Ahyoung, Housekeeping, The Carlton Savannah Hotel, Trinidad & Tobago

 

HOTEL HOUSEKEEPING, LAUNDRY OPERATIONS & CUSTOMER SERVICE PROCEDURES

Great customer service begins and ends with each individual worker no matter what department he/she works in.   All areas of the workshop were informative and interesting.  The hospitality industry is a cycle and we all need to support each other in order to accomplish our mission and goal.  It is an excellent opportunity for newcomers to experience what should be done and a great refresher for those of us who are already in the industry.  I want to grow and learn more about the hospitality industry.  I enjoyed the instructor’s teaching techniques, he is very good at what he does.  Keep up the good work!
Roxanne Holder, Housekeeping, The Carlton Savannah Hotel, Trinidad & Tobago

 

HOTEL LOSS PREVENTION & HOTEL SECURITY PROCEDURES
I liked everything about this course.  It helped to reinforce the safety and security procedures we need to adhere.  The instructor explained things completely and I now have a better perspective on how to do a very effective job.
Marvin Mannette, Security, The Carlton Savannah Hotel, Trinidad & Tobago

 

HOTEL LOSS PREVENTION & HOTEL SECURITY PROCEDURES

Safety and security is key in my business.  The program showed me how easy it is for unauthorized individuals to enter the hotel compound.  It will enable me to be more alert and aware of situations I encounter.  The instructor was very good.
Natasha Haynes, Safety & Security, The Carlton Savannah Hotel, Trinidad & Tobago

 

HOTEL LOSS PREVENTION & HOTEL SECURITY PROCEDURES

The entire program was of great value to me.  In some cases it was a great refresher, but at the same time it gave me some practical tools to use in some situation.  It really opened my eyes to things we take for granted about security procedures.  The instructor’s teaching style was excellent.
Derek Amorer, Security, The Carlton Savannah Hotel, Trinidad & Tobago

 

HOTEL LOSS PREVENTION & HOTEL SECURITY PROCEDURES

The videos were of the most value because it gave me a new view on what I need to perfect in my job.  Team effort is vital in the day-to-day operations of the hotel.  The instructor’s style was good, and I would attend any future training he does.  Training helps to reinforce and bring a new perspective on issues encountered in the work place.
Anthony Yorke, Security, The Carlton Savannah Hotel, Trinidad & Tobago

 

HOTEL LOSS PREVENTION & HOTEL SECURITY PROCEDURES

The loss prevention, safety and security, and disaster preparedness were of most value to me.  Safety and security can be applied to all areas since disaster can happen at any time.  It also showed me how to react to situations in the event of an emergency.  The instructor was very precise and to the point.  I was exceptionally pleased with his presentation.
Dale Benjamin, Security, The Carlton Savannah Hotel, Trinidad & Tobago

 

HOTEL LOSS PREVENTION & HOTEL SECURITY PROCEDURES

Disaster preparedness is always a good thing to know in the event of one occurring.  The instructor was direct and to the point.
Obasi Furai, Security, The Carlton Savannah, Cascade, Trinidad & Tobago

 

HOTEL LOSS PREVENTION & HOTEL SECURITY PROCEDURES

The whole program of Loss Prevention deals with the entire hotel, and all knowledge obtained were relevant to what we do.  This instructor was clear in his explanations, easily understood and very positive.  If possible, I would like to attend more training sessions in the future.
Anthony Cyrus, Security, The Carlton Savannah Hotel, Trinidad & Tobago

 

HOTEL LOSS PREVENTION & HOTEL SECURITY PROCEDURES

This course was educational as well as informative.  It will help to reinforce the procedures of safety and security in my job.  I have learned some very important tips from the instructor. 
Wayne Braitwaite, Security, The Carlton Savannah Hotel, Trinidad & Tobago

 

HOTEL LOSS PREVENTION & HOTEL SECURITY PROCEDURES

The most important part of the presentation was in the area of guest misrepresentation, and how it pervades our society.  It really opened my eyes not only to what can happen when it occurs, but the proper techniques for handling them.  It also taught me to not only be a security officer, but how to be more involved in keeping track of illegal activities in my surroundings, and the benefits of logging all incidents in a report.  The instructor was very clear, and ensured we all understood the topic before moving on to something else. 
Purity Thomas, Security, The Carlton Savannah Hotel, Trinidad & Tobago

 

HOTEL LOSS PREVENTION & HOTEL SECURITY PROCEDURES

The importance of emergency response planning is one of the most overlooked issues within the industry.  The course offered me some practical and useful suggestions to overcome shortcomings within the department.  The training was adequate, the instructor’s preparation was good, the material was relevant – it was time well managed.
Lisa Blake-Williams, Security, The Carlton Savannah Hotel, Trinidad & Tobago

 

HOTEL LOSS PREVENTION & HOTEL SECURITY PROCEDURES

The most important aspect of this program was the proper procedures to use in stock-taking and stock-keeping.  The information was new to me and was an eye-opener!  Because of the instructor’s level of understanding, professionalism and experience, I certainly would welcome the opportunity to attend more presentations he conducts.
Owen Linton, Security, The Carlton Savannah Hotel, Trinidad & Tobago

 

HOTEL LOSS PREVENTION & HOTEL SECURITY PROCEDURES

All parts of the program were very well done and useful to me.  I would recommend this program to others who are in this industry because a lot of employees and some managers do not have a clue as to what really goes on in the hospitality industry.  I personally will use the information to teach my staff about the seriousness of loss prevention and hotel safety for not only ourselves but for all our guests.  The training was very appropriate and well done.  The instructor was excellent, and I would like to see him come back to do future seminars.
Anthony Marshall, Security, The Carlton Savannah Hotel, Trinidad & Tobago

 

HOTEL MAINTENANCE & REPAIR PROCEDURES

All parts of the program were informative, especially in the areas of health and safety operations.  There are changes and improvement one should make and maintain to achieve quality service.  This type of training should be ongoing, and not just periodical.  The instructor was informative and very competent with imparting his knowledge.
Junior Edwards, Property Operations, The Carlton Savannah Hotel, Trinidad & Tobago

 

HOTEL MAINTENANCE & REPAIR PROCEDURES

The entire program can be very useful to everyone regardless of where in the hotel industry you work.  The instructor was clear and precise in each aspect and section he taught.  He used a lot of examples and ensured that we understood each topic he presented.
Sherman Bourne, Property Operations, The Carlton Savannah Hotel, Trinidad & Tobago

 

HOTEL MAINTENANCE & REPAIR PROCEDURES

The area I liked best was learning about hazardous materials.  The program was very good.  It provided me with an opportunity to interact with my fellow co-workers.  I would like to take this opportunity to say ‘thank-you’ to the instructor, it was timely.  He brought a lot of practical examples to the table. 
Ronald Riley, Property Operations, The Carlton Savannah Hotel, Trinidad & Tobago

 

HOTEL MAINTENANCE & REPAIR PROCEDURES

This program was excellent, all parts of it was of value to me.  It presented practical ideas that almost everyone can relate.  It was also a reminder that I need to make a lot of changes in my own style.  The instructor’s presentation was simple and to the point. 
Troy Gilkes, Property Operations, The Carlton Savannah Hotel, Trinidad & Tobago


HOTEL MAINTENANCE & REPAIR PROCEDURES

The part of the program that was of most value to me was in the area of handling chemicals and being safe on the job.  My awareness of these safety issues will allow to be more careful and being more customer-friendly to our guests.  The instructor kept my attention to its fullest.  He gave me so many useful tips, that I plan to use them in my own job. 
Anthony Binder, Property Operations, The Carlton Savannah Hotel, Trinidad & Tobago

 

HOTEL MAINTENANCE & REPAIR PROCEDURES

Taking work orders and a procedure for tracking them was the most useful tip I have ever had to do my job.  It also provided ideas and suggestions which I can develop and use in the maintenance department and make it more efficient for all. The instructor was very engaging in his delivery-.  
Shane Graybeal, Maintenance, The Carlton Savannah Hotel, Trinidad & Tobago


Performance Management
The information was detailed and practical.  The information from this training will also allow me to more effectively use my supervisory position and skills to groom and motivate my staff to excel.  The instructor was focused and passionate about us learning our roles as Supervisors.
Richard Charles, Credit Supervisor - Courts Trinidad Ltd.

Performance Management
The program highlights the importance of time management which happens to be one of my shortcomings.  The concepts discussed were brought across in a pragmatic manner, thereby making it easier to apply to day-to-day supervision.  I would definitely recommend this program to other members of my Trinidad team as there are apparent deficiencies in supervisory management and this training would undoubtedly strengthen the team.  An excellent and entertaining facilitator… I would feel very privileged to be part of another training with him.
Dora Edoo, Credit Supervisor - Courts Trinidad Ltd.

Performance Management
The program allowed me to reflect on my daily duties and refreshed my memory on other areas.  It allowed me to see things from a different perspective and to be better equipped to manage my staff.  The section around incidental diaries is very essential, especially if staff evaluation is done only once per year.  I look forward to sharing the material with my staff for job enlargement and enrichment.
Mirna Mira, Assistant Credit Manager - Courts Trinidad Ltd.

Performance Management
This program is an excellent source of information, creative and practical approach to everyday and unusual circumstances.  I will be able to use every piece of information discussed and presented here to manage my department more efficiently. I would recommend this training to all the departments in order for us to achieve maximum performance.  The instructor is very knowledgeable and interactive; he uses real examples and explains and discusses in details even with the short time allotted.
Michelle Williams, Assistant Credit Manager - Courts Trinidad Ltd.

Performance Management
Time management is the main hindrance in my performance and having attended this training, I’m now equipped with the necessary tools to carry on my tasks.  The training was short but realistic and was presented in a way that I could have identified with each example.  The trainer is eloquent and to the point.  He identifies with each situation.
Maurisa McNeil, Credit Supervisor - Courts Trinidad Ltd.


1. "I learnt ways to write effective collection letters to achieve urgent and major results. The course was very comprehensive and enjoyable."
- Cristel Gomez, Exec. Administrator, Digi Data Systems, Trinidad.

2. "This course gives you a better understanding of collection and how to deal with any related situation."
- Azard Baksh, administrative Manager, Master Mix of Trinidad.

3. "The program strengthens participant's ability to set up, manage and review an effective Collections Department."
- Gail Singh, Assistant Accountant, Caribbean Steel Mills, Trinidad.

4. "I cannot think of any part of the program, which was not valuable. It opens an awareness of the things that you must do to achieve successful collection results."
- Desmond Ashton, Project Officer , The National Insurance Board, Trinidad.

5. "The recommended appraisal systems and various job descriptions can be implemented in conjunction with compensation. The course gives me a comprehensive look at how a collections department should be set-up."
- Janice Lalite, Billing Coordinator , Maritime Life Caribbean Ltd., Trinidad.

6. "Now I know what is required to be a professional collector. This could be implemented at my work place. I benefited as a supervisor and as an overall person."
- Wendy Parris, Corporate Credit, T.S.T.T., Trinidad.

7. "This was a good program with a great and dynamic instructor. He made us realize the importance of a collections department. He has excellent communication skills and teaching style."
- Roshini Mahabir, Credit Supervisor, Coca Cola, Trinidad.

8. "The program guides you on how to effectively establish a collection center. I learnt how to set goals, objectives and performance measurement. The Instructor used personal experiences to help make learning easier."
- Monica Seemunghi, Royal Bank of Trinidad.

9. "I enjoyed the environment and size of the group. It allows the personal touch and interaction. Very informative program."
- Jennylind Glasgow, Chief Accountant , National Housing Authority, Trinidad.

10. "The program showed us how to deal with difficult customers and collect delinquent amounts. The program was excellent."
- Usha Ramsamooj, Credit / Collections, Trinidad.

11. "I learnt how to write collection letters effectively, without loosing valuable customers."
- Jenny Noel-Daniel, Chief Accountant, Digi Data Systems, Trinidad.

12. "The course covered major topics relating to Debt Collection management strategies and excellent coverage of people Management. The Facilitator was excellent."
- Dale Langhlin, General Manager, Maritime Financial Services, Trinidad.

13. "The program was intense, factual, practical and provide the best strategies to reduce delinquent accounts and improve customer service."
- Vishnu Ramcharan, Credit Control Supervisor, LJ Williams Ltd., Trinidad.

14. The part of the program that was most value to me was that it refreshed my knowledge of credit, collection and performance management techniques. I would recommend this program to other because it was extremely helpful to me.
Cutis Tobal, Regional Credit Director, Courts Caribbean - Trinidad

15. This program could assist all management staff, them with communicating more effectively with staff. After attend this training I am looking at my areas of weakness and see how I can address these areas. My overall rating reaction of the program is excellent. The program content was excellent. I would recommend this program to others, the speaker was Dynamic, relevant topics covered; good course content (folder). It reminded me to focus on the key message ~ lots of food for thought.
Feisal Muradali, Regional Director of Marketing, Courts Trinidad

16. There was no part of the program that was of least value to me. This was an excellent session. The information will be shared by both Junior Management and Supervisory Team. A presentation will then be done to the junior staff members. I would be interested in debt collection strategies for supervisors and managements.
Michelle Thompson-Young, Credit Manager, Unicomer (Courts) Trinidad Ltd

 





St. Maarten

Onsite or In House Training Can Be Arranged

 

CK 6143 Executive Assistant Management, Advanced
My overall knowledge and experience prior to taking this course was average. I feel it will improve and enhance my communication skills for the better.
Corina Peterson, Coordinator Secretariat, N.V. GEBE, St. Maarten


CK 700 Debt Collections Strategies & Techniques

I found this training course very informative.  I got a better understanding of what a debt collector does and how to meet my goals, objectives and benchmarks.  Also, my most valuable take away from the course was in the area of time management.  I have a better grasp of how to set up my day to become more efficient and productive.
Tashida Irish-Peters, Accounts Receivable Clerk, St. Maartens Medical Center Foundation, St. Maarten

 

CK 700 Debt Collections Strategies & Techniques

After attending this training, I learned some new aspects for structuring, analyzing, and organizing my workload as a collector.  In the past, things were being done the old fashion way in my organization.  Because of the large volume of work, I will take back many ideas that I learned to streamline some of the processes.  The instructor used a lot of analogies and metaphors to clarify many of the topics that were covered; this was very effective because I was able to understand many difficult concepts.
Leonora Greene-Courtar, Accounts Receivable Clerk, St. Maartens Medical Center Foundation, St. Maarten


CK 2000 Supervisory Management

The areas of this program that was most beneficial to me are as follows:  leadership, staff motivation, effective communication, our company’s vision and mission, and conducting effective staff meetings.  These are all areas and skills I need to strengthen and develop to better function in my position.  Furthermore, the course was very comprehensive and very informative.  The instructor was fully knowledgeable and very dynamic.  I have not received any formal training prior to being appointed as a supervisor, so this course will help me to move forward and implement much of what I learned.  This knowledge has truly empowered me!
Joycelyn Hoyte, Supervisor, Loans Administration, National Bank of the Virgin Islands, Virgin Islands


CK 2000 Supervisory Management

Overall, this program was very beneficial to me.  All parts reflect areas where I will have to improve and implement immediately.  This program, especially in the area of supervisory management, delivers a comprehensive overview that will enhance efficient performance. I would readily recommend this training course.  The instructor’s delivery and experience was exceptional.
Michael Vanterpool, Senior Credit Officer, National Bank of the Virgin Islands, Virgin Islands


CK 2000 Supervisory Management

This course was very informative and provided me with tips to become a better supervisor.   I feel that this course would be beneficial for other managers to attend because it introduces participants to a wide array of events, topics and situations that managers are likely to face.  The instructor was dynamic and very easily understood.
Khalil Lewis, ICT Coordinator, National Bank of the Virgin Islands, Virgin Islands


CK 2000 Supervisory Management

Although I have been a supervisor for many years, this is my first time attending a training course that will help me to not only improve myself, but to grow and develop into a better  supervisor.  The course covered several areas that will help me in my day-to-day supervisory responsibilities.  It addressed difficult situations in which I have found myself and it offered me ways that I can deal with these types of issues when they arise in the future.  I also learned how to delegate more effectively in order to enhance and maximize my productivity, as well as my leadership and communication skills.  Yes, I know I have a lot to learn, however, the training I receive will help me to become a more positive contributor to not only my company, but in my personal life as well.
Karen Christopher, Customer Service Supervisor, National Bank of the Virgin Islands, Virgin Islands


CK 2000 Supervisory Management

Presently, my organization does not have an effective performance appraisal system, and this is something that we desperately need, so I plan to implement it upon my return to the office.  This course has raised my awareness in many areas that I was unfamiliar.  The instructor was well-versed in the subject matter.
Clinton Ward, Senior Accounts Officer, National Bank of the Virgin Islands, Virgin Islands

 

CK 6133 SUCCESSION PLANNING
Based on the information I gathered from the instructor, I have gain greater insights on business writing, strategic planning and leadership.  The instructor was very good and he gave me some sound, practical suggestions and examples throughout the training.

Norma Brill, Human Resources Manager, Princess Juliana International Airport, St. Maarten

 

AIRPORT DEBT COLLECTIONS AND REVENUE MANAGEMENT
The training was effective in pin-pointing specific areas to examine in the collection of debts.  The idea of setting targets in the debt collection process, and creating a disaster preparedness program were of the most value to me.  This program is a good one, and has given me insights to tackle future debt collection situations.   What I truly admired was the instructor’s professionalism and the knowledge base he possesses.
Dr. Shirley Pantophlet-Gregoria, Director, Princess Juliana International Airport, St. Maarten

AIRPORT DEBT COLLECTIONS AND REVENUE MANAGEMENT
The information received was very valuable and can be used not only work-related matters, but in one’s personal affairs as well.  If given the correct tools and assistance from upper level management, we should be able to keep our outstanding bad debt accounts to a minimum
Ana Cairo-Reyes, Senior Accts Administrator, Princess Juliana International Airport, St. Maarten

AIRPORT DEBT COLLECTIONS AND REVENUE MANAGEMENT
After my attendance at this course, I will begin to use the tips given by the instructor to improve upon my debt collection letter writing abilities, and using the abbreviated codes taught by the instructor.  The instructor kept the attention of the entire group, and gave us many examples of actual situations.  He created a good learning environment for us to learn and participate.
Darlene Hanson, Senior Accounts Administrator, Princess Juliana International Airport, St. Maarten

AIRPORT DEBT COLLECTIONS AND REVENUE MANAGEMENT
I liked this entire workshop and especially the steps in the collections process.  It was very informative and helpful.
Michael Lake, Manager, Princess Juliana International Airport, St. Maarten

AIRPORT DEBT COLLECTIONS AND REVENUE MANAGEMENT
The customer service, communication, debt collection letter writing, coding, counseling and psychological skills were of the most value to me.  These skills are critical to the success of my job because I use these skills when communicating with my clients and fellow employees alike.  The course also taught me ways in which I can structure my debt collection priorities to achieve a higher level of results.  The course was very dynamic and interactive.  The instructor communicates very well and is very practical and engaging.
Jerome Gumbs, Senior Business Dev Officer, Princess Juliana International Airport, St. Maarten

AIRPORT DEBT COLLECTIONS AND REVENUE MANAGEMENT
The content and material of this program was excellent!  I gained a lot of useful information in this course.   I will be able to use the information in my day-to-day work area. 
Evans Marsham, Purchasing Manager, Princess Juliana International Airport, St. Maarten

AIRPORT DEBT COLLECTIONS AND REVENUE MANAGEMENT
Based on the training I received in this course, it will help me to set more realistic debt collection goals, as well as communicating with others.  The instructor was professional in his delivery.
Erica Lake Emer, Finance, Princess Juliana International Airport, St. Maarten

AIRPORT DEBT COLLECTIONS AND REVENUE MANAGEMENT

This program will help me to improve my effectiveness in the debt collection areas of telephone usage and writing effective letters.  Other areas for improved effectiveness will rely on implementation of the necessary tools and resources to do a great job.  The instructor displayed a complete command of the subject matter that related very well to real-life experiences.
Samuel Rodney, Account Administrator, Princess Juliana International Airport, St. Maarten

 

CK5100 Performance Review (Job Evaluation) Management 

The Instructor kept the audience engaged and interested while keeping on the relavant topics. His knowledge of other management issues touched on briefly during class seem more than average and I would be interested in attending further training in those area.

Kendall Dupersoy, Manager Information Technology & Telephony Department, Princess Juliana International Airport, St. Maarten


CK5100 Performance Review (Job Evaluation) Management

I recommend that not just managers participate in this program, as some points discussed could be used by other persons in the organization, especially when it comes to communication.

Ana Cairo-Reyes, Senior Accountants Administrator Accounts Recievable & Statistics, Princess Juliana International Airport, St. Maarten


CK5100 Performance Review (Job Evaluation) Management      

The program was very informative, well put together and the instructor was excellent at getting each point across. This program will improve how I deal with conflicts, progressive discipline and job evaluations.

Brinda John, Section Head Administration security, Princess Juliana International Airport, St. Maarten


CK5100 Performance Review (Job Evaluation) Management

This program will improve my approach and preparation for performance evaluations. The trainer is very skillful and knowledgable about the topics.

Pervin Hodge, Supervisor security, Princess Juliana International Airport, St. Maarten


CK5100 Performance Review (Job Evaluation) Management 

This is a good program that a lot of companies can benefit from.  It can be tailored to the specific needs of a particular company, by applying what we leared and by continuing to educate our people on the content of the program we will improve effectiveness.

Shirley Pantophlet-Gregoria, Director Financial Division, Princess Juliana International Airport


CK5100 Performance Review (Job Evaluation) Management 

The Instructor was an excellent listener and foster from feedback from participant gave further valuable insight on related subject matters.

Shorrell Hodge, Supervisor Air Traffic Controller, Princess Juliana International Airport, St. Maarten


CK5100 Performance Review (Job Evaluation) Management

The program is ultimately necessary for the functioning of any organization.  I will definitely use what was covered to improve my management skills and the way I do performance reviews.

Ketty Paines, Manager Passenger Services Department, Princess Juliana International Airport

 

CK5100 Performance Review (Job Evaluation) Management

I would certainly welcome any additional training from this instructor.  He is knowledgable and gave clear examples and he did not presented himself as someone who did not encounter some of the issues presented by the group.

Raul van Heyningen, Director Air Traffic Services Department, Princess Juliana International Airport


CK5100 Performance Review (Job Evaluation) Management

The program was of great value, it gives me a better view on how to be an effective supervisor and how performance reviews are done.  I recommend that others participate in this course to improve there knowledge of management.  I will do my utmost to put in effect what was taught to be more effective.

Juliette James-Gibs, Senior Accounts Administrator Cash and Bank, Princess Juliana International Airport


CK5100 Performance Review (Job Evaluation) Management 

It is an excellent program for any company and I’m very glad I was a part of this training.

Jacqueline Williams, Supervisor Security Screener, Princess Juliana International Airport, St. Maarten

 

HUMAN RESOURCES MANAGEMENT
Every segment of this course was of great importance to me, especially in the area of Performance Management.  I was given a lot of information in performance management and plan to use this as a vehicle to improve and motivate staff to drive organizational effectiveness through the company’s mission and goals.  I enjoyed the teaching methods of the instructor because he used a number of real-life scenarios that relates to the working environment.  I will also recommend that others from my organization take this course.
Raymon Joseph, Human Resources Officer, Princess Juliana International Airport, St. Maarten

 

CK 2007 – Training Design and Presentation Delivery (Train the Trainer)
I’ve been handed valuable tools to move forward and accomplish both my personaI and professional goals.  The instructor’s teaching style catered to all the participants and through his interactive practices, I not only learned from him but also from the other participants.  Every area of the course was valuable and I would definitely recommend others to do it.
Vanessa Fraser, Human Resources Officer – Winward Islands Bank Ltd., St. Maarten


CK 2007 – Training Design and Presentation Delivery (Train the Trainer)

The entire program was of great value but the areas of most interest to me were ‘learning to control fear when speaking, and knowing your material’.  The program gives valuable information and tips that can be used in our company.  The instructor’s teaching style was exceptional and having participated in this training, I’ve acquired skills and gained knowledge beyond my own expectations.  I would certainly recommend this program to anyone who wants to build confidence and strive to be better at what they do.
Marsha Richardson, Marketing Officer – Winward Islands Bank Ltd., St. Maarten


CK 600 - Debt Collection Management Strategies
This training is of high level and I would recommend this course to all debt collection departments. There are many collection procedures that I have learnt from this course. I now can effectively manage my staff and collect from clients by executing the procedures. Overall the training was excellent.
Erwin Martina Manager of Accounts Receivables & Collections, Telem, St. Maarten

 

CK 800 – Customer Service, Marketing & Sales Techniques
All of the information was of good value, but what stood out most was employee orientation and the corporate mission statement. I would recommend this program to others because it makes it quite clear that customer service is not just meet, greet and smile, but there’s a whole lot more to it. This program will improve my effectiveness because I was encouraged to be more of a team player when working with my coworkers.
Arhuska Woods, Security Screener, Princess Juliana International Airport, St. Maarten

CK 800 – Customer Service, Marketing & Sales Techniques The employee orientation part of the program was of most value to me. It is recommended that others including managers and supervisors attend this training to gain more knowledge of customer service, marketing, communication and a good working relationship.
Juliette James-Gibs, Princess Juliana International Airport, St. Maarten

CK 800 – Customer Service, Marketing & Sales Techniques
Everything was valuable to me! The program was very informative; I learned many things. The instructor was excellent and at the end of the day he makes sure everyone fully understands what was taught.
Esmarita Illidge, Security Officer, Princess Juliana International Airport, St. Maarten

CK 800 – Customer Service, Marketing & Sales Techniques
The entire program was very good and well put together !
George Valentine, Princess Juliana International Airport, St. Maarten

CK 800 – Customer Service, Marketing & Sales Techniques
This program widened my view of customer service and communication in the workplace. This program is of very good value.
Ernie Rombley, Jr. Accounts Administrator, Princess Juliana International Airport, St. Maarten

CK 800 – Customer Service, Marketing & Sales Techniques
I would recommend this program to others because you learn to deal with people on a professional level. I would do further training with this instructor because everything was clear and understanding. Brenda Remy
-Chittick, Cashier, Princess Juliana International Airport, St. Maarten

CK 800 – Customer Service, Marketing & Sales Techniques
The program was very educational and it taught me to always be friendly to customers and by interacting with coworkers it helps the day to go smoothly.
Gregory Gumbs, Cashier, Princess Juliana International Airport, St. Maarten

CK 800 – Customer Service, Marketing & Sales Techniques
This program will improve my effectiveness because I have learned how to better myself and exceed by going the extra mile for the internal and external customer.
Elaine Romou, Security Screener, Princess Juliana International Airport, St. Maarten

CK 800 – Customer Service, Marketing & Sales Techniques
The topics teamwork, orientation and customer service; internal and external were of most value to me. This was a very good program!
Aimee Bertin-Maurice, Receptionist, Princess Juliana International Airport, St. Maarten

CK 800 – Customer Service, Marketing & Sales Techniques
Everything was of value. However, the part that really stood out was Internal Staff Orientation because we need to know our coworkers and practice team work to get the job done. Basically, one department needs the next to give good customer service. I strongly recommend this program for any company that deals with people where service is concern. Robert Blijden, Cashier, Princess Juliana International Airport, St. Maarten

CK 800 – Customer Service, Marketing & Sales Techniques I learned that we need to work as a team in order to give better service to the customers. Many corporations need this kind of training to get a better view and understanding of customer service. I now have a better understanding of the procedures at my workplace and of each department.
Anette James, Business Class Lounge Hostess, Princess Juliana International Airport, St. Maarten

CK 800 – Customer Service, Marketing & Sales Techniques
The training was very interesting. I’ve realized that employee orientation is important in the company as well as knowing the history of the workplace.
Rubia Taylor, Princess Juliana International Airport, St. Maarten

CK 800 – Customer Service, Marketing & Sales Techniques
Making first and last impressions was the most valuable topic to me. Now, I can go back to my workplace and make a difference because of what I’ve learned.
Jasmine York, Customer Service Representative, Princess Juliana International Airport, St. Maarten

CK 800 – Customer Service, Marketing & Sales Techniques
The training was very enlightening!
Anne-Marie Gane, Customer Service Representative, Princess Juliana International Airport, St. Maarten

CK 800 – Customer Service, Marketing & Sales Techniques
The training was very interesting and educating and is part of our day to day service. Customer Service is very important for my present job and also my personal life.
Sylvina Skeete, Marketing & Customer Service Representative, Princess Juliana International Airport, St. Maarten

CK 800 – Customer Service, Marketing & Sales Techniques
The training was very good!
Ernie Olbino, Security Screener, Princess Juliana International Airport, St. Maarten

CK 800 – Customer Service, Marketing & Sales Techniques
The entire training was important to me. I now know how to deal with people properly.
Ewaldes Jansen, Security Screener, Princess Juliana International Airport, St. Maarten

CK 800 – Customer Service, Marketing & Sales Techniques
The training was excellent! Catherine Hodge, Security Screener, Princess Juliana International Airport, St. Maarten

CK 800 – Customer Service, Marketing & Sales Techniques
The entire training was interesting and I learnt a lot. Jacqueline Illis Van Putten, Security Officer, Princess Juliana International Airport, St. Maarten

CK 2009 - Management Strategies and Techniques
The entire program was valuable and relevant to my job. This program has improved my management and communication skills. Therefore, I would recommend this program to others.
Edelmiro Jansen, Operations Manager, Government of the Island Territory of St. Maarten - Department of Public Works, St. Maarten

CK 700 - Debt Collection Strategies & Techniques

The instructor did an excellent job! I would recommend this training to all other collectors. Marisca Peterson-Hunt, Sales Representative, Sol (Shell) Petroleum Ltd., St. Maarten

CK 700 - Debt Collection Strategies & Techniques
I would recommend this training to others because it brings structure and order to the collection process. It also points out errors you are making and how to correct them. The instructor is enthusiastic and uses real life examples.
David Antrobus, General Manager-Northern Caribbean, Sol (Shell) Petroleum Ltd., St. Maarten

CK 700 - Debt Collection Strategies & Techniques
This program teaches you the importance of working together with other departments to achieve effective debt collection. The instructors’ knowledge is very high and diverse.
Rudolf Karlsson, Sales and Marketing Manager, Sol (Shell) Petroleum Ltd., St. Maarten

CK 700 - Debt Collection Strategies & Techniques
This program has helped me improve in certain areas, while introducing other tools and methods that can be used. The real life examples show you how to apply the information taught.
Gregory Celestine, Commercial Sales Executive, Sol (Shell) Petroleum Ltd., St. Maarten

CK 700 – Debt Collection Strategies & Techniques
This was an excellent course that provided much detail and will enhance my effectiveness at work. This program will enable me to provide better communication in debt collection. I would definitely recommend this program to others from other departments in my company so that they can have a better understanding of the debt collection process. I also enjoyed the instructor and would like to attend another training session with him because he is very experienced.
Man Chi Wong, Accountant Manager, The Windward Islands Bank Ltd, St. Maarten

CK 700 – Debt Collection Strategies & Techniques
The presentation of this course was very good. I enjoyed learning about the various aspects of the program content as it will help me to be more effective in collecting debts. This program was very informative and supplied very useful information. This program will improve my effectiveness because with the knowledge I have gained, I can make changes to my weaknesses in debt collection. I would attend further training with this instructor because he is very encouraging and implements real life situations that relates to debt collection.
Jeanile Gumbs-Hazel, Account manager, The Windward Islands Bank Ltd, St. Maarten

CK 4000 – Disaster Preparedness Supervision & Management The complete program was valuable. The instructor used training materials and examples that were informative and appropriate. The course covers from the preparation of a disaster through recovery and also the effective continuity of operations. Having participated in the training, I am now more equipped to deal with such encounters.
Edelmiro Jansen, Operations Manager, Island Government, St. Maarten

CK 1100-MARKETING & PUBLIC RELATIONS (PRIVATE & PUBLIC SECTOR)
This course is very informative. The instructor used examples which were informative, which helped to increase the simplicity of the manuals which increased efficiency. The most beneficial information in my opinion was how to increase marketing through printing brochures which immediately ignited other ideas to improve my company’s productivity.
Ferdinand R. Beauperthuy, Marketing & Public Relations, the Windward Islands Bank Ltd, St. Maarten

CK 1100-MARKETING & PUBLIC RELATIONS (PRIVATE & PUBLIC SECTOR)

I am more aware of how to keep striving to keep our company as # 1, and also how to stand out as an individual practicing marketing and public relations. For a person who has studied this subject area before, this course would prove to be a great refresher in relation to the many changes in marketing and public relations.
Marsha Gittens-Richards, Administrative Marketing Assistant, the Windward Islands Bank Ltd, St. Maarten



Curacao

Onsite or In House Training Can Be Arranged


CK 2003 LEADERSHIP AND COMMUNICATION MANAGEMENT
A lot of the information that I received in this training, can be implement and made more effective in my own job.  The instructor had an effective presentation style, and gave some very useful and practical examples.
Name Withheld, Curacao Pharmacal Co. BV, Curacao

 

CK 2000 Supervisory Management
The areas that interested me most were employee recognition and reward, and the employee appraisal process.  Managers tend to forget that the emotional aspects of staff members have a direct impact on their productivity.  This course will help me improve my performance reviews management skills, empowerment and delegation skills, and freeing me up to better deal with other important aspects of the business.  The instructor was very knowledgeable and very clear and precise in his delivery.
Raoul A. Behr, VP/COO, HBM Group, Curacao

 

1. CK 1400- Human Resources Management
This training will help me to make a positive contribution to new implementation and adjustments in our Human Resources Department.
Soraima Blancheville-Theodora, Human Resources Officer, ING Bank, Curacao


Guyana

Onsite or In House Training Can Be Arranged


CK 2004 COACHING, MENTORING AND LEADERSHIP MANAGEMENT
The performance appraisals methods learnt, are extremely important for an employee’s future development and growth.  I see ways that I can implement various initiatives in my department to add value; provide ways to improve upon information sharing, and delegation of some responsibilities and tasks to others.  This program is very good for managers and supervisors in understanding their roles when dealing with their subordinates.
Sasenarain Jagnanan, Senior Manager, Corporate & Commercial Credit, Republic Bank (Guyana)  Limited, Georgetown, Guyana

 

Performance Review (Job Evaluation) Management
The step-by-step approach of performance appraisals was of most importance to me because I feel my organization’s does it similarly as was discussed by the instructor. To a very large extent, the training has reinforced some of the areas in which I am already familiar.  None-the-less I gained additional insights that I can implement in my own organization. 
Anita Mohabeer, Human Resources Manager, Republic Bank, Guyana

 

Performance Management
This formal supervisory training is enlightening.  It provides me with better ways of getting my job done more effectively and efficiently.  The instructor was very effective in his delivery and the information was presented with adequate examples and references that are relevant to my job responsibilities.
Virgil Pitt, Credit Supervisor - Courts Guyana Inc.

Performance Management
Having done this training, I can now confidently make a valuable contribution to the implementation of departmental vision and mission statements.  I was able to grasp the concepts of every topic introduced by the instructor.  I have benefited tremendously from this training and I want others to also share this experience.  His teaching style is very effective.
Triciea Persaud, Credit Supervisor - Courts Guyana Inc.

Performance Management
The program content was excellent and very relevant to my job; I now realize that my responsibilities are much broader.  This training has made me feel more empowered because I know what is expected of me.  I will take what I have learnt to improve on my leadership skills.
Vanessa Alves, Credit Supervisor - Courts Guyana Inc.

Performance Management
The entire program was educational with relevant information.  This will enable me to become a better supervisor and encourage better working relationships with staff members.  The instructor was well organized, excellent and very clear on his points.  I would definitely attend more of his training.
Nankishore Rup, Credit Supervisor - Courts Guyana Inc.

 

CK 2007 – Training Design & Presentation Delivery
I enjoyed this program. It provided a comprehensive and detailed overview of the merits of successful training management. The presentation flowed easily and provided very important points that are valuable and relevant to my own job responsibilities. This program has improved my effectiveness in the area of my learning to summarize after every section, when giving a presentation. I really enjoyed the instructor’s teaching strategies. He takes time to clarify and reinforce all points. I would like to attend further trainings with this instructor.
Patricia Clarke, Training Officer, Guyana Bank for Trade & Industry Ltd, Guyana

The instructors’ was very motivational and impressive. I would recommend this program to others because it was a fully insightfully and informative sessions. The part of the program that was most valuable to me was the Performance Management – important tools in management for my team.
Kenneth Scrubb, Credit Controller, Courts Guyana



Grenada

Onsite or In House Training Can Be Arranged


CK 1400Human Resources Management

This human resources management training course was, in my view, and excellent one!  Not only were the class discussions enlightening, but the video presentations were very detailed and informative as well.  The instructor was very easy to talk to and has inspired me to go back to my workplace and immediately implement some of the management techniques I learned.

Lesley-Anne Ramdhanny, Manager, L.L. Ramdhanny& Co. Ltd., St. George, Grenada

 

CK 700 Debt Collection Strategies and Techniques
What I liked most about this course was the idea of categorizing portfolios by aging of debtors, because I have always done it a different way in the past.  I will suggest to my manager that this different approach to debt management collection, if approved, would make the process much easier.  The instructor made me feel very comfortable by creating the right atmosphere for discussion and learning.
Julia Jeremiah, NAWASA, Grenada

 

CK 2007 Training Design & Presentation Delivery (Train-the-Trainer)
This course will enable me to make more effective and polished presentations.  I acquired a lot of valuable knowledge that I will use to train my staff and hopefully change some attitudes and perceptions in my organization.  The facilitator was very accommodating.  He ensured that we all understood the concepts.  I will definitely consider sending my assistants to attend this training to improve their overall knowledge and skills in human resources matters.
Pansy Ventour, HR Officer, National Water & Sewerage Authority (NAWASA), Grenada

 

Airport and Seaport Supervisory Management
I would recommend this program to others because it gives structure to ones organization and teaches the skills required to supervise others. The instructor has the ability to relate to people on a practical level. I would now be able to implement what I’ve learnt on the job.
Davidson Toussaint, Station Officer, Grenada Ports Authority, Grenada

 

Airport and Seaport Supervisory Management
The entire program was very important to me; I gained a tremendous amount of knowledge on supervisory management. I would recommend this program to others. Its content is very important if one wants to be a very effective and successful supervisor.
Duane Williams, Station Clerk, Grenada Ports Authority, Grenada

 

CK 4500 – Anti-Money Laundering Compliance Procedures & Supervision
The content of this program, including concepts, principles, discussions and relevance, were excellent. This program improved my effectiveness and the presentation was excellent. I really enjoyed the instructor’s teaching style as he implements real life situations relevant to this training.
Mermilyn Charles, Republic Bank of Grenada, Grenada

CK 2000 – Supervisory Management Techniques
I found every aspect of this program to be valuable. I am now able to use sufficient examples provided in the training and apply the skills and knowledge acquired, to my job responsibilities and run an excellent department. I would definitely recommend this program to others because it will help in changing the way of managing employees. Overall, the training was excellent.
Paul Joseph, Store Room Supervisor, Real Value Supermarket, Grenada

CK 2000 – Supervisory Management Techniques
This program was very informative and gave me insight on how I can change certain aspects of supervisory management. The training was very beneficial as I now know more than what I knew before. The instructor’s teaching styles were simple and easy to understand. I would definitely attend further training.
Melissa John, Supervisor, Real Value Supermarket, Grenada

CK 2000 – Supervisory Management Techniques
Of all the training courses I attend, I wish that it was this particular instructor teaching them. He was very informative and direct in explaining certain aspects of my line of work. He is very articulate and effective. Moreover, this course has improved my effectiveness because now I am able to do a better job at supervising others because of the extensive knowledge I have gained from this program.
Lincoln Edwards, Acting Supervisor, Grenada Port Authority, Grenada

CK 2000 – Supervisory Management Techniques
There were many aspects of this program I had no idea were very important, specifically, Staff Orientation and time management. I would recommend this program to others because this information is vital in becoming a better supervisor, thus changing their style of management. I would attend further training with this instructor because I believe he has more to offer in helping me to become a better supervisor.
Denic Johnson, Supervisor, Real Value Supermarket, Grenada

CK 2004 - The entire session was of great interest along with the detail file folder with all the information in it. I would highly recommend this program to the others. This program would improve their effectiveness, especially with the clarity of the instructor. I would attend further training once given the opportunity.
Judy Striet-Glosgow, Credit Manager, Courts Grenada

 

CK 2004 - I would recommend the program to others because it provides managers with the necessary tools to approach employee issues smartly and the decision making process. This program has enhanced my analytical and problem solving skills.
Shrivon Redhead, Customer Care Team Leader, Digicel Grenada