Testimonials by Various Countries

Airport and Seaport Customer Service Procedures and Management
I would recommend this program to others because it gives a better perspective of customer service and the procedures which can help improve this service. I am now able to implement a lot of new policies and make suggestions to management. This program was beyond expectation. A lot of knowledge was gained from the instructor and participants from different countries. The instructors’ teaching method is commendable.
Keziah Reid-Prince, Administrative Clerk, Dominica Air & Sea Ports Authority, Dominica

Airport and Seaport Customer Service Procedures and Management
The entire program was of relevance and value to me. I have learned a lot in respect to customer service and would recommend this program to others because customer service is the key to effectively maximize your resources.
Cleopas Ettienne, Administrative Clerk, Dominica Air & Sea Ports Authority, Dominica

CK 1400 – Human Resources Management
All areas of the program were relevant.  However, Performance Appraisal was of particular interest to me because it emphasized the need to customize appraisals for various job functions.  I also learnt new procedures and methods that can be implemented to individuals more effectively. The instructor was interactive and encouraged participation.  I would definitely recommend this training to others so they too can be exposed to the evolving aspects in Human Resources Management, thereby developing personally and by extension their organization.
Edith Thomas Roberts, Personnel Officer – Dominica Electricity Services Ltd.

Performance Management
I’ve been given so much information that will definitely improve my job as a senior officer when put to practice.  The facilitator is extremely knowledgeable and very good at what he does.  He has given me the motivation to go out and do well.  His teaching method is exceptional, it’s beyond words.  I would definitely attend more training with him.  He knows his work and he knows how to deliver.
Ketica Matthew, Senior Credit Consultant - Courts Dominica Ltd.

Performance Management
Very informative.  The training has improved my understanding on how to better deal with staff.  The instructor had lots of information and was lively.  One was never bored…. I only wished the training was longer.

Jennifer Raymond, Credit Supervisor - Courts Dominica Ltd.

CK4700 – Business Continuity Planning Procedures & Supervision

This program is extremely useful to all businesses.  It highlights all the facts that could be disastrous to any organization that fails to carry out business continuity planning and management.  Having learnt the concepts, I will be able to effectively compose a business continuity plan for implementation.
Bertilia Le Blanc McKenzie, Human Resources & Administration Manager - Dominica Electricity Services Ltd.

CK4700 – Business Continuity Planning Procedures & Supervision

The program has made me more aware of some information, principles and opinions that need to be considered when putting IT disaster recovery plans in place.  The information presented is critical to all businesses for their continuity and preparation for disasters. The instructor is very knowledgeable and very enthusiastic about the subject and presentations.
Carl Maynard, Information Technology Manager - Dominica Electricity Services Ltd.

1. CK 700-Debt Collections Strategies
“Every aspect of the course was insightful and interesting. I would recommend this program to others because there is an urgent need for all companies to reduce the delinquency portfolio to a manageable level.
–Beverly Lugay, Credit Analyst, National Bank of Dominica, Dominica

2. CK 700-Debt Collections Strategies
“The most valuable parts of the program were the steps of a collection call and setting up a collections dept and letter writing because they are essential to fulfilling profitability. I appreciated the constant reinforcement of the subject matter. It was an overall excellent course and I would recommend it to others.”
- Alexander Stephenson, Commercial Credit Officer, National Bank of Dominica

3. CK 700-Debt Collections Strategies
This was an excellent program on debt collection techniques. It was well presented and practical. The teaching style ensured that all participants clearly understood concepts presented. I recommend it to all institutions because it will inevitably improve the performance of employees.”
-Joel Denis, Card Services Supervisor, National Bank of Dominica

4. CK 700-Debt Collections Strategies
“Very informative and participatory style that keeps everyone active, awake and involved.”
– Debra Gordon, Branch Credit Officer, National Bank of Dominica

5. CK 700-Debt Collections Strategies
“This program deepens one’s understanding of debt collection and delinquency which will always exist once there is credit. The instructor displayed an excellent teaching style which included organization and preparation that made the course extremely valuable.”
–Shon Savarin, National Bank of Dominica

6. CK 700-Debt Collections Strategies
“The program was excellent. I would love to have another opportunity to be exposed to other areas. I would change nothing.”
–Janine Phillip, National Bank of Dominica

7. CK 700-Debt Collections Strategies
“Keith has been an excellent lecturer and has taught us ways in which our institution can become more successful. Thank you Cohen and Klein for the opportunity gained.”
–Miranda Mitchell, Securities Clerk, National Bank of Dominica

8. CK 700-Debt Collections Strategies
“It was a very beneficial program that prepared me for various challenges that will be presented on any given day.” –
Joseph Charles, Debt Recovery Officer, National Bank of Dominica

9. CK 700-Debt Collections Strategies
“I would certainly recommend this program to others because this course will definitely enhance the image and productivity of an institution. Thanks to the program, I now know how to professionally and efficiently approach customers with an understanding of collecting money without losing the customer. The knowledge received will assist tremendously in my daily functions as a recoveries officer.”
-Caryl Benjamin, Debt Recovery Officer, National Bank of Dominica.

10. CK 700-Debt Collections Strategies
“This program is an eye-opener; it allows one to gain thorough knowledge of collections that, if impacted to others, will most definitely be an advantage not only for the individual but also for the institution for which they belong.” –Alick Armantrading, Card Services Offices, National Bank of Dominica

11. CK 700-Debt Collections Strategies
“The course was well put together and the instructor is well-informed. I would recommend this program to anyone who is interested in being a professional debt collector and also to all my staff members and even management because they all play a part in one way or another.”
–Wayne Stephenson, Trainee Credit Officer, National Bank of Dominica.

12. CK 700-Debt Collections Strategies
“I would recommend this program because collections is an art that, if properly used, could lead to positive results.”
–Narrin Murphy, Trainee Credit Officer, National Bank of Dominica

13. CK 700-Debt Collections Strategies
“The program content enables one to Review and improve skills in debt collecting.”
-Curtis Clarendon, Debt Recovery Officer, National Bank of Dominica

14. CK 700-Debt Collections Strategies
“I benefited a wealth of knowledge from the program. The different segments enlightened me on my weaknesses that I need to strengthen.”
–Perlita Ambo, Securities Officers, National Bank of Dominica

15. CK 700-Debt Collections Strategies
“The open discussions and real life examples are valuable parts of the program.”
–Russell Wilson, National Bank of Dominica

16. CK 700-Debt Collections Strategies
“This excellent and informative class gave me the knowledge needed to be more effective in my department at work.”
–Marika Walsh, Branch Credit Officer, National Bank of Dominica

17. CK 700-Debt Collections Strategies
“I most valued gaining knowledge on effective communication and how it plays a major role in motivation of staff and developing a relationship with customers as well as gaining their cooperation. This program demonstrated ways to improve productivity and effectiveness within my department as well as assisting other departments to exceed their goals and targets.”
–Amanda Scotland, Trainee Credit Officer, National Bank of Dominica

18. CK 700-Debt Collections Strategies
“All the information imparted is practical, valuable and pertinent to my daily functions and responsibilities as a banker and a collector.”
– Mary Francis, Credit Officer- Consumer, National Bank of Dominica

19. CK 800-Customer Service, Marketing & Sales Techniques
“This training helped me too see how much more I can put into my job in order to exceed my customer’s expectations. Also, I now know how to deal with all types of customers in my everyday life.”
Summer James, Operations- Customer Service Representative, National Bank of Dominica

20. CK 800-Customer Service, Marketing & Sales Techniques
“I would recommend this program to others so that they can be skilled and knowledgeable, allowing them to improve the success rate of the institution with which they are employed.”
Alick Armantrading, Card Services Officer, National Bank of Dominica

21. CK 800-Customer Service, Marketing & Sales Techniques
“Dominica has many service industries and their staff lack proper training. This program is excellent and contains beneficial training for such persons. It was very educational and will help me in my future endeavors as a customer service representative.”
Ann Coipel, Operations-Customer Service Representative, National Bank of Dominica

22. CK 800-Customer Service, Marketing & Sales Techniques
“This is a good program which points out and stresses the importance of quality customer service within a business.”
Dorrel LeBlanc, Operations (C.S.R), National Bank of Dominica

23. CK 800-Customer Service, Marketing & Sales Techniques
“Businesses should invest in this practical training at least twice a year. It was enlightening and most importantly different and fun.”
Loreen Greer, Operations- Customer Service Representative, National Bank of Dominica

24. CK 800-Customer Service, Marketing & Sales Techniques
“The instructor has a very creative way of illustrating his knowledge. This has been the best customer service course that I’ve attended. He formed a lasting impression and I will definitely practice what I learned.”
Nigel George, Operations- Data Processing, National Bank of Dominica

25. CK 800-Customer Service, Marketing & Sales Techniques
“I am extremely satisfied with the deliverance of the instructor. His methods were very effective as he was able to get everyone involved. He had efficiently exceeded my expectations as well as those in the rest of the group.”
Donavan Rene, Customer Service Representative, National Bank of Dominica

26. CK 800-Customer Service, Marketing & Sales Techniques
It is a very informative, educational and interesting program that gives a well-rounded lesson of how to deal with customers. It is a first rate training program that leaves you feeling prepared to help any customer and be more aware of the type of things to look for and how to handle every situation.
Daren Pinard, Customer Service Officer, National Bank of Dominica

27. CK 4000 - Hurricane and Disaster Preparedness
As a Marketing and Public Relations Assistant this training opened areas that I have to be mindful of in terms of communication. Even with knowledge of disaster preparedness, this training was very in-depth and drew sensitive and important areas that were either overlooked or taken for granted to my attention. After this training, I feel like I am more of an asset to my company.
Amanda Scotland, Marketing and Public Relations Assistant, National Bank of Dominica, Dominica

28. CK 4000 - Hurricane and Disaster Preparedness
I am now aware of what to do and how to prepare for a disaster.
Marcus Alexis, Premises and Equipment Officer, National Bank of Dominica, Dominica

29. CK 4000 – Disaster Preparedness Supervision & Management
The instructor was quite knowledgeable about the topic and the presentations were informative. The training is extremely relevant to this region. The complete program was valuable, however, I was particularly interested in the Business Continuity Planning. Based on the knowledge obtained from this training, I can now confidently develop our Disaster Procedure Manual.
Glenice Garraway, Building Supervisor/Disaster Co-ordinator, DOMLEC, Dominica

30. CK 2000 – Supervisory Management Techniques
After participating in this program, I am now more informed and will use the training to improve my supervisory skills, which should increase productivity. The instructor was very thorough and organized. The topics covered were relevant to my job responsibilities and his presentation was clear and made the course so much more enjoyable. I would definitely attend future training courses.
Desmond Joseph Kelshall, Customer Service Officer, Dominica Electricity Services Ltd. Dominica

31. CK 2000 – Supervisory Management Techniques
The instructor has excellent knowledge of the subject and shares real life experiences. I found the time management techniques interesting and useful to all supervisors. This training will assist me to especially improve around the area of time management and become more efficient.
Felix A. Julien, Customer Service Officer, Dominica Electricity Services Ltd. Dominica

1. CK 700 Debt Collection Strategies
This program was very informative and I have learned a lot and will be able to put this to practice on my job when I return to work.
Sayretta Pickering, Inspector, BUI Social Security Board, British Virgin Islands

2. CK1400 – Human Resource Management

This training is relevant to my job responsibilities as there is always room for improvement.  With the information and learning tools given I will be better able to implement procedures within my department and ultimately the organization.  I was very comfortable with the techniques and styles used, it was very easy for me to follow and understand.  This training will add value to my current operation, growth and future developments.

The course content was well delivered, especially the real life examples used to support each point.  A real “eye opener” to everything happening around us and in the world; it encourages you to return and be the difference.  The knowledge gained will be implemented.
Yvonne Williams, AML Compliance Officer; St. Kitts/Nevis/Anguilla National Bank

Very good program... It highlights the changes in the financial industry and reiterates that everyone employed therein must be made aware of the new regulations, how they relate to anti-money laundering requirements and the consequences. The instructor referred to real cases to reinforce his teaching.  I am now aware that our policies and procedures must be updated in order for us to be compliant with regulations under AML/KYC policies.
Marlene Nisbett, Manager, Risk/Compliance; St. Kitts/Nevis/Anguilla National Bank

CK1400 – Human Resource Management

This training is relevant to my job responsibilities as there is always room for improvement.  With the information and learning tools given I will be better able to implement procedures within my department and ultimately the organization.  I was very comfortable with the techniques and styles used, it was very easy for me to follow and understand.  This training will add value to my current operation, growth and future developments.

1. CK 1400 – Human Resources Management
The training has empowered me to approach and address many issues with more confidence.  I also learned how I can become more effective by implementing various procedures and practices in my organization.  The discussions allowed me the opportunity of hearing what others were doing in their organizations/institutions.  I would certainly attend more training and recommend others to attend, as this particular instructor always delivers.  He brings real life experiences and examples to the course.
Ericson James, HR Manager – St. Kitts-Nevis-Anguilla National Bank

2. CK 2007 – Training Design and Presentation Delivery (Train the Trainer)
The new techniques and practical skills learnt will allow me to improve as a trainer or presenter.  The instructor created a comfortable and relaxed learning environment and made an excellent delivery.  The training surpassed my expectations…
Diana Williams, Human Resource Development Officer – St. Kitts-Nevis-Anguilla National Bank

3. Performance Management
The program was of paramount importance.  So many new contents were revealed that will help to improve my performance.  I am now equipped to take the necessary steps to deal with conflicts among workers and work on my weakness in participative management, which was of concern.  This training would assist any supervisor to do an effective job…The trainer was informative, extremely knowledgeable, enthusiastic, down-to-earth and encouraged group interaction.  Though time was short, he made his presentation of the material easy for all to understand and he grabbed the participants’ interests throughout.
Janise Charles, Credit Supervisor - Courts St. Kitts-Nevis Ltd.

4. CK 2100-Project Management
“The training is very practical and applicable to the extent that you can walk out after the course, enter your job and start applying the techniques learned. The most valuable part of the program was the skill of formalizing the management of projects. It has improved my effectiveness and I would recommend it to anyone.”
-Ezrette. A. Laws, General Manager, CaribSupply Ltd., St. Kitts

5. CK 2100-Project Management
“Along with many others, I consider the project management program one of the most valuable. The concepts, facts, principles and skills are a few of the excellent content in this program. I would recommend it to most persons because one would leave this course with a greater sense of wholeness and comprehension.”
- Marlon Swanson, General Manager, CaribSupply, St. Croix, U.S.V.I

6. CK 800-Customer Service, Marketing & Sales Techniques “The instructor was great. He explained everything quite clearly to the class.”
-Heston Hamm, Marketing Manager, Contec-Construction Technologies, Basseterre, St. Kitts

7. CK 2000- Supervisory Management Techniques
The practical aspects of the program helped me to understand more clearly how everything learned can be put into practice. I would recommend this program to others because it is very comprehensive and looks at the various tools used for effective management. This program will help me to be more assertive in carrying out my role as a supervisor.
Sylvia Merchant, Supervisor Customer Services, Cable & Wireless, St. Kitts and Nevis

8. CK 1400- Human Resources Management
The entire program was valuable as the content pertained directly to my job. The instructor gave examples and enlightened all participants. I would recommend this program to others because the presentation and topics covered all levels of the job.
Shirletta Byron, Human Resources Manager, The Bank of Nevis, St. Kitts and Nevis

9. CK 700-Debt Collection Strategies & Techniques
The debt collection process was the most valuable part of the program for me. This allows me to effectively take control of the steps involved. This training has taught me the psychological aspects of collecting debt.
Ivan Hanley, Country Manager, Sol (Shell) Petroleum Ltd., St. Kitts and Nevis

10. This program improved my effectiveness by reinforcing certain things such as the incident diary and the need to have updated letters. The instructor delivery style was excellent. The part of the program that was most valuable to me was debt collection; customer service, and focusing on the internal customers.
Pearl Davis, Regional Credit Manager– OECS, Courts St. Kitts

11. CK 1100-MARKETING & PUBLIC RELATIONS (PRIVATE & PUBLIC SECTOR)
It was very informative and gives a real understanding about marketing. I believe that who ever is associated with marketing, should take this course including CEO’s.
Yvette Jackman, Sales Manager, Nevis Tourism Authority, Nevis (St. Kitts & Nevis)

12. CK5100-Performance Review Management
The course details the benefits of implementing performance management systems that provide knowledge and skills needed. The main areas of benefit to me were the recruitment and the selection process as well as orientation programs. The instructor has a passion for what he teaches in addition to practical examples of performance management and its relevance to my industry.
Ericson James, Human Resources Manager, Anguilla National Bank, St. Kitts

13. CK5100-Performance Review Management
This course allowed me to interact and even explore numerous examples which proved to increase my understanding in the subject of performance management. I think the course will assist to develop and perfect skills needed when conducting performance reviews with staff.
Pamela Pogson, Compliance Department, Anguilla National Bank, St. Kitts

2. Airport and Seaport Customer Service Procedures and Management
This program was a good learning experience that will improve my effectiveness and the customer experience.
Corsel Robertson, Director of Airports, Gov’t of St. Vincent & The Grenadines. St. Vincent

3. CK 700 Debt Collection Strategies
This program will improve my effectiveness as a collector. I would recommend this program to others in the same field because the information learnt is very important and useful.
Pamella Phillips, Senior Accounts Clerk, St. Vincent Port Authority, St. Vincent

4. CK 2000 Supervisory Management
I’ve learnt practical approaches to applying supervision relevant to today’s dynamic working conditions. I will implement all the skills I learned.
Rhondeen George, Administrative Assistant, St. Vincent & The Grenadines Port Authority, St. Vincent

5. Performance Management
The entire program added value and I especially liked the idea of having an incident diary.  Very informative and the information is practical for everyday use.  I can now be a better time manager, coach and leader by putting what I’ve learnt into practice.  The instructor was very knowledgeable and backed up his information with real life experiences and encouraged participation.  This training will be beneficial to my overall performance on the job and in life.
Lucetta Mapp, Credit Sanctions Supervisor - Courts St. Vincent Ltd.

6. Performance Management
I gained new knowledge on my responsibilities as a supervisor.  I can now implement procedures that will increase productivity.  I would have learnt more if we were given more time because the instructor was interesting and knew his material.
Nadine Davis, Credit Supervisor - Courts St. Vincent Ltd.

7. CK 600- Debt Collection Management Strategies
The training was very detailed and instructive. Therefore, I would recommend this course to all debt collectors. After participating in this course I feel that I am equipped with the necessary tools to increase productivity in my department. The instructor is an excellent communicator and very knowledgeable about the course material.
Damon Browne Loans Officer, St. Vincent Building and Loan Society, St. Vincent

8. CK 2009- Management Strategies and Techniques
This course has given me much to think about and practical examples that I can implement. Communication skills, understanding the principle of coaching and not judging was of most value to me. I would recommend this course to others because of its specific and wide scope of information. The instructor made the course very interesting and is good at delivering points and getting messages across.
Leigh Fereday, IT/IS Manager, The Mustique Company Ltd., St. Vincent

9. CK 2004 - All of the program was valuable to me, especially the areas on Debt Collections and Performance management. This program was a wonderful refresher for me. I wish it was longer (two perhaps) I would attend further training with this instructor.
Wendy Edwards, Credit Manager, Courts St Vincent

10. CK 2004 - This course gave me more structure. The content of this course and clarity of delivery was very good!
Brenda Barbour, Corporate Account Manager, Digicel St. Vincent

CK600 – Debt Collections & Revenue Management

The training has given me a better understanding of my job and what it entails.  The calling process taught us how to successfully communicate with customers to retrieve information.  This training will benefit me in becoming more effective in my approach.  All topics in the training were covered in details; the instructor is very educated in this field of work.
Rose Wright, Collections Manager – Fidelity Bank (Cayman) Ltd.

CK600 – Debt Collections & Revenue Management

This course is very informative and I firmly believe persons will not be disappointed…  All that I’ve learnt will be used in my daily work tasks and the knowledge will also be shared with my co-workers.  This course offers so much and the instructor clearly is quite knowledgeable on the subject.  He kept us involved throughout the training.

1. CK 1400- Human Resources Management Strategies
This program was a fabulous refresher for me and although I have formal training in H.R., I learnt new things and for that it was great! The instructor was enthusiastic about the course and communicated well with good connecting skills. I enjoyed meeting other H.R. practitioners and sharing thoughts and ideas with them.
Ramona Ritch, Human Resources Manager, Fidelity Bank, Cayman Islands

2. CK 2009- Management Strategies and Techniques
This course has helped me to recognize the areas I need to improve and how to make improvements and measure the results. The course was well presented and very relevant to anyone who is in a management role.
Michele Aubert, Managing Director, Affinity Personnel Solutions, Cayman Islands

3. CK 2007- Training and Presentation Techniques
The instructor had good ideas and examples. The opportunity for discussion with other participants and the instructor was very helpful as we were able to share our experiences and learn from each other. Most of the training I will use at my workplace, which is also beneficial for everyday activities. The training is especially beneficial to those who do group training.
Jennifer Pratt, Customer Service Sales Training Officer, Fidelity (Cayman) Ltd., Cayman Islands

4. CK 700-Debt Collection Strategies & Techniques
The entire program was excellent, including the organization, preparation and presentation. The instructor is experienced, very informative and motivational.
Natasha Evans, Debt Collection Officer, Cayman National Bank, Cayman Islands

5. CK 700-Debt Collection Strategies & Techniques
This program was very informative and detailed. I learned the strategies of being a good collector, and the many ways to improve my targets. I would recommend this program to other debt collectors because it teaches you how to become a better collector.
Jackeline Zelalla, Debt Collection Officer, Cayman National Bank, Cayman Islands

6. CK 600- Debt Collection Management Strategies
This program provided detailed information and gave broader views of the necessary means of a supervisor or manager. This actually the first real management course I have attended. The instructor related the training material to real life cases for better understanding. The interaction with different individuals allowed the participants to see different views.
Vadonna McLaughlin, Senior Debt Collector, Cayman National Bank Ltd, Cayman Islands

7. CK 600- Debt Collection Management Strategies
This program was very educational and informative. The instructor has good teaching skills and made sure everyone understood everything.
Alicia Byles, Senior Debt Collector, Cayman National Bank Ltd., Cayman Islands

8. CK 2004-Coaching, Mentoring & Teambuilding Techniques for Managers & Supervisors
“I would recommend this program to others because it is relevant and useful to managers. It has extremely tailored and beneficial content which will be useful in life and work.”
Beth McField, Human Resources Manager, Caribbean Publishing Company, Cayman Islands

9. CK 2004-Coaching, Mentoring & Teambuilding Techniques for Managers & Supervisors
“I would recommend this course to others because the program embraces situations which are common to most work environments.”
Darlene Glidden, Cayman General Insurance Company Limited, Cayman Islands

10. CK 2007–Training & Presentation Techniques
“It has helped me develop more as a new trainer. The program was highly informative, research was great and the instructor’s delivery of the information was excellent!”
- Mideya Kirchman, Training Officer, Cayman National Corporation, Cayman

11. CK 2000-Supervisory Management Techniques
“This program is very informative and is easily understood by anyone. The new methods learned will improve my soft skills as a Manager. I believe that more organizations should expose their managers to this training.”
-Grace Bryant, Deputy Care Manager, Children & Youth Services (CAYS) Foundation, Cayman Islands

12. CK 2000-Supervisory Management Techniques
“This course was well planned, well taught and examples cited were well presented. The information received was very detailed and essential to my growth, as well as my organizations. It’s safe to say, all participants were able to relate to these experiences.
-Michael Stewart, Academic Coordinator, Children and Youth (CAYS) Foundation, Cayman Islands

13. CK 2004-Coaching, Mentoring & Teambuilding Techniques for Managers & Supervisors
“I view this course as motivating with comprehensive information that can be used in the workplace. I feel that it has helped me to identify areas that I need to work on as a team leader and has given me some great ideas to utilize with the organization.”
Sylvia Wilks, Children and Youth Services (CAYS) Foundation, Cayman Islands

14. CK 600-Debt Collection Management
“This program is very educational and it allowed me to see the broader aspect of debt collection and the importance of increase in money and reduction of operating expenses to our organization.”
-Shushan O’Connor, Asst. Refunds & Debt Collection Manager, Department of Immigration, Georgetown, Grand Cayman Islands

15. CK 600-Debt Collection Management
“I would recommend this program to others because it gives the opportunity to learn new techniques, strategies, and new ideas to improve productivity.”
-Ceretta Montoya, Debt Collection/Refunds Manager, Department of Immigration, Georgetown, Grand Cayman Islands

16. CK 800 – Customer Service, Marketing & Sales Techniques
I feel that I have benefited from the entire program. Anyone in the customer service business would benefit from this course both in the workplace and their personal life. The training sessions were very enjoyable and informative. The instructor made himself available for assistance without hesitation and created a good atmosphere for learning.
Shelene Ryan, Asst. Vice President-Asst. Manager, Cayman National Bank, Cayman Islands

17. CK 700-Debt Collection Strategies & Techniques
This program is excellent! I learnt about all the new technologies that’s out there to assist organizations in being productive and efficient. I would recommend this program to others because it is vital and can improve one’s effectiveness.
Michael Gardener, Team Leader/Special Project Collector, Cayman Islands Health Services Authority, Cayman Islands

18. CK 700-Debt Collection Strategies & Techniques
I would recommend this program to others because it has improved my effectiveness as a collector. I learnt how to play many roles in the collection process. The instructor made the course very interesting and was very knowledgeable and informative.
Shiann Nalty, Credit/Debit Administrator, Cayman Islands Government– Treasury Department, Cayman Islands

19. CK 700-Debt Collection Strategies & Techniques
The new strategies and techniques learnt will enable me to effectively accomplish any target/goals given to me by my team leader. I would recommend this program to other collectors because it was very motivational and I was well informed of my roles as a collector.
Jairia Ramoon, Accountant/Debt Collector, Cayman Islands Government – Treasury Department, Cayman Islands

20. CK 700-Debt Collection Strategies & Techniques
The section on telephone communication was of most value to me, as it provided me with guidelines for productive calls and also gave unique strategies for productive outcomes. This program will improve my effectiveness by providing constructive and unique strategies for debt recovery and it has helped me to identify areas in which I need professional growth. The instructor is very vibrant and made everyone feel comfortable to contribute to discussions and question any area or strategy which needed clarification.
Georgina Williams, Debt Recovery Officer, Cayman Islands Government – Treasury Department, Cayman Islands

21. CK 700-Debt Collection Strategies & Techniques
I would recommend this program to others because it is very educating and informative. The points mentioned in the program are very effective and applicable. Exercising what was taught will definitely increase cash flow and reduce delinquency in my department.
Thoywell Facey, Debt Recovery Officer, Cayman Islands Government – Treasury Department, Cayman Islands

22. CK 700-Debt Collection Strategies & Techniques
I’ve learnt that information on clients plays a big role in collecting revenue and that there are various sources to assist in locating clients. I would recommend this training to front-end departments because of the various steps and guidelines to becoming an effective debt collector that were introduced to me.
Noel Robinson, Debt Recovery Officer, Cayman Islands Government– Treasury Department, Cayman Islands

23. CK 700-Debt Collection Strategies & Techniques
This program allows for growth and growth is the ideal component to enhance business and revenue. I’ve learnt that productivity and efficiency plays an important and integral part in debt collection. I find the instructor’s teaching to be very precise, clear and articulate. Overall the training was very informative.
Verna Rankine, Accounts Receivable Officer, Department of Agriculture, Cayman Islands

24. CK 700-Debt Collection Strategies & Techniques
The presentation and content of the program was excellent! Carene Osborne
-Johnson, Self Pay Collector, Cayman Islands Health Services Authority, Cayman Islands

25. CK 2007 – Training Design and Presentation Delivery (Train the Trainer)
I really value this because I am in the early stages of training and am eager to learn.  The knowledge gained has made me feel more confident to prepare, present and provide the kind of training that will meet my targeted market needs. The course was concise and I would recommend individuals with the penchant of becoming an effective and efficient trainer/presenter to attend this training. The instructor was quite innovative and creative in his teaching and presentations, which further allowed us to feel comfortable throughout the program.  I would love to attend more training with this instructor.  My aim and aspiration is to become as proficient with my presentation and training as he is.