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Main Office Address:
8362 Pines Boulevard, Suite 289
Pembroke Pines, Florida 33024
Telephone: 954-731-6340
Fax: 954-731-6606

Wall Street Office: Address
110 Wall Street, 11th Floor
New York, New York 10005
 
 

Testimonials From Various Participants
What former participants are saying about our on-site seminars and self-study manuals...

1. CK 2100 Project Management
“The training is very practical and applicable to the extent that you can walk out after the course, enter your job and start applying the techniques learned. The most valuable part of the program was the skill of formalizing the management of projects. It has improved my effectiveness and I would recommend it to anyone.”
-Ezrette. A. Laws, General Manager, CaribSupply Ltd., St. Kitts

2. CK 2100 Project Management
 “Along with many others, I consider the project management program one of the most valuable. The concepts, facts, principles and skills are a few of the excellent content in this program. I would recommend it to most persons because one would leave this course with a greater sense of wholeness and comprehension.”
- Marlon Swanson, General Manager, CaribSupply, St. Croix, U.S.V.I

3. CK 2009, Management Strategies and Techniques
 “There are many companies that need lessons in administrative skills and the other parts of the program offered. The instructor should be a tutor of all courses because he is excellent at what he does. There are no words to describe him.”
-Olivia O. Linden, Supervisor, Texas Furniture Store, Aruba

4. CK 2009, Management Strategies and Techniques
 “The program was well thought out and presented. The training manual is practical and timely. There is so much to take in that I suggest an extra day of training. It was an overall excellent program and I highly recommend it to others.”

-Cordell Knowles, General Manager, Teachers’ Credit Union, Bahamas
5. CK 2100 Project Management “The project management part of the program was the most valuable to me because it involves small projects which will better organize my work skills. This program will benefit anyone. ”
-Anderson Marshall, Vice President/ General Manager, CaribSupply, Barbados

6. CK 700, Debt Collections Strategies
 “Every aspect of the course was insightful and interesting. I would recommend this program to others because there is an urgent need for all companies to reduce the delinquency portfolio to a manageable level.
– Beverly Lugay, Credit Analyst, National Bank of Dominica, Dominica

7. CK 700, Debt Collections Strategies
“The most valuable parts of the program were the steps of a collection call, setting up a collections department and letter writing because they are essential to fulfilling profitability. I appreciated the constant reinforcement of the subject matter. It was an overall excellent course and I would recommend it to others.”
- Alexander Stephenson, Commercial Credit Officer, National Bank of Dominica, Dominica

8. CK 700, Debt Collections Strategies
This was an excellent program on debt collection techniques. It was well presented and practical. The teaching style ensured that all participants clearly understood the concepts presented. I recommend it to all institutions because it will inevitably improve the performance of employees.” -
Joel Denis, Card Services Supervisor, National Bank of Dominica, Dominica

9. CK 700, Debt Collections Strategies
 “The training was very informative and has a participatory style that keeps everyone active, awake and involved.”
–Debra Gordon, Branch Credit Officer, National Bank of Dominica, Dominica

10.CK 700, Debt Collections Strategies
“This program deepens one’sunderstanding of debt collection and delinquency which will always exist once there is credit. The instructor displayedan excellent teaching style which included organizationand preparation that made the course extremely valuable.”
–Shon Savarin, National Bank of Dominica,Dominica

11. CK700, Debt Collections Strategies
“The program was excellent. I wouldlove to have another opportunity to be exposed to other areas. I would change nothing.”
–Janine Phillip, National Bank of Dominica, Dominica

12. CK 700, Debt Collections Strategies
 “The instructor has been an excellent lecturer and has taught us ways in which our institution can become more successful. Thank you Cohen and Klein for the opportunity gained.”
–Miranda Mitchell, Securities Clerk, National Bank of Dominica, Dominica

13. CK 700, Debt Collections Strategies
 “It was a very beneficial program that prepared me for various challenges that will be presentedon any given day.”
–Joseph Charles, Debt Recovery Officer, National Bank of Dominica, Dominica

14. CK 700, Debt Collections Strategies
 “I would certainly recommend this program to others because this course will definitely enhance the image and productivity of an institution. Thanks to the program, I now know how to professionally and efficiently approach customers with an understanding of collecting money without losing the customer. The knowledge received will assist tremendously in my daily functions as a recoveries officer.”
-Caryl Benjamin, Debt Recovery Officer,National Bank of Dominica, Dominica

15. CK 700, Debt Collections Strategies
“This program is an eye-opener; it allows one to gain thorough knowledge of collections that, if impacted to others, will most definitely be an advantage not only for the individual but also for the institution for which they belong.”
–Alick Armantrading, Card Services Offices, National Bank of Dominica, Dominica

16. CK 700, Debt Collections Strategies
 “The course was well put together and the instructor is well-informed. I would recommend this program to anyone who is interested in being a professional debt collector and also to all my staff members and even management because they all play a part in one way or another.”
–Wayne Stephenson, Trainee Credit Officer, National Bank of Dominica, Dominica

17. CK 700, Debt Collections Strategies
 “I would recommend this program because collections is an art that, if properly used, could lead to positive results.”
–Narrin Murphy, Trainee Credit Officer, National Bank of Dominica, Dominica
 
18. CK 700, Debt Collections Strategies “The program content enables one to review and improve skills in debt collecting.”
-CurtisClarendon, Debt Recovery Officer, National Bank of Dominica, Dominica

19. CK 700, Debt Collections Strategies
 “I benefited a wealth of knowledge from the program. The different segments enlightened me on my weaknesses that I need to strengthen. ”
–Perlita Ambo, Securities Officers, National Bank of Dominica, Dominica

20. CK 700, Debt Collections Strategies
 “The open discussions and real life examples were the most valuable parts of the program.”
–Russell Wilson, National Bank of Dominica, Dominica

21. CK 700, Debt Collections Strategies
 “This excellent and informative class gave me the knowledge needed to be more effective in my department at work.”
–Marika Walsh, Branch Credit Officer, National Bank of Dominica, Dominica

22. CK 700, Debt Collections Strategies


“I most valued gaining knowledge on effective communication and how it plays a major role in motivation of staff and developing a relationship with customers as well as gaining their cooperation. This program demonstrated ways to improve productivity and effectiveness within my department as well as assisting other departments to exceed their goals and targets.”
–Amanda Scotland, Trainee Credit Officer, National Bank of Dominica, Dominica



23. CK 700, Debt Collections Strategies

“All the information imparted is practical, valuable and pertinent to my daily functions and responsibilities as a banker and a collector.”
– Mary Francis, Credit Officer- Consumer, National Bank of Dominica, Dominica

24. CK 2000, Supervisory Management


“This program was a great benefit and very informative. The presenter showed experience and was practical.”
Christopher Dowden, Manager, Jonas Browne & Hubbard Grenada Ltd., Grenada



25. CK 2000, Supervisory Management

“I recommend this program to others because it can bring many positive changes to a corporation. It is programs like these that should be held on a regular basis to as many companies as possible.”
Micheal Henry, Manager, Jonas Browne & Hubbard Grenada Ltd., Grenada



26. CK 2000, Supervisory Management

“The presentation of the course was excellent. It was specific and timely and filled with information. The information gained will allow me to make the necessary changes required to implement new changes that will impact the organization in a more efficient and effective manner.”
Cheryl Young-Pratt, Accountant, Treasury Department, Bahamas



27. CK 2000, Supervisory Management

“This program is extremely useful and comprehensive. The most valuable parts were the empowerment meetings, communication and disciplinary procedures.”
Sonia Rahming, Accountant, Treasury Department, Bahamas



28. CK 800, Customer service, Marketing & Sales Techniques

“This training helped me too see how much more I can put into my job in order to exceed my customer’s expectations. Also, I now know how to deal with all types of customers in my everyday life.”
Summer James, Operations- Customer Service Representative, National Bank of Dominica, Dominica



29. CK 800, Customer service, Marketing & Sales Techniques


“I would recommend this program to others so that they can be skilled and knowledgeable, allowing them to improve the success rate of the institution with which they are employed.”
Alick Armantrading, Card Services Officer, National Bank of Dominica, Dominica



30. CK 800, Customer service, Marketing & Sales Techniques

“Dominica has many service industries and their staff lack proper training. This program is excellent and contains beneficial training for such persons. It was very educational and will help me in my future endeavors as a customer service representative.”
Ann Coipel, Operations-Customer Service Representative, National Bank of Dominica, Dominica



31. CK 800, Customer service, Marketing & Sales Techniques


“This is a good program which points out and stresses the importance of quality customer service within a business.”
Dorrel LeBlanc, Operations (C.S.R), National Bank of Dominica, Dominica



32. CK 800, Customer service, Marketing & Sales Techniques


“Businesses should invest in this practical training at least twice a year. It was enlightening and most importantly different and fun.”
Loreen Greer, Operations- Customer Service Representative, National Bank of Dominica, Dominica



33. CK 800, Customer service, Marketing & Sales Techniques

“The instructor has a very creative way of illustrating his knowledge. This has been the best customer service course that I’ve attended. He formed a lasting impression and I will definitely practice what I learned.”
Nigel George, Operations- Data Processing, National Bank of Dominica, Dominica



34. CK 800, Customer service, Marketing & Sales Techniques


“I am extremely satisfied with the deliverance of the instructor. His methods were very effective as he was able to get everyone involved. He had efficiently exceeded my expectations as well as those in the rest of the group.”
Donavan Rene, Customer Service Representative, National Bank of Dominica, Dominica



35. CK 800, Customer service, Marketing & Sales Techniques

“It is a very informative, educational and interesting program that gives a well-rounded lesson of how to deal with customers. It is a first rate training program that leaves you feeling prepared to help any customer and be more aware of the type of things to look for and how to handle every situation.”
Daren Pinard, Customer Service Officer, National Bank of Dominica, Dominica



36. CK 800, Customer service, Marketing & Sales Techniques

“I would recommend this program to others because it contains a wealth of information on customer service techniques and marketing and the training can be applied to every day life.”
Sharret Dublin, Accounts Clerk, St. Vincent Building & Loan Association, St. Vincent



37. CK 800, Customer Service, Marketing & Sales Techniques

“This program teaches you how to deal with customers in any situation and prepares you for it mentally. It changes your way of thinking and attitude. It helps to improve and build your company’s revenue for more success and better rewards. I now have a better understanding of what true customer service is, ‘not just a pleasant smile’. I am more equipped and prepared to deal with my external & internal customers, thus making my job more productive with better results.”
Avion Thomas, Share Loan Officer, St. Vincent Building & Loan Association, St. Vincent



38. CK 800, Customer Service, Marketing & Sales Techniques

“I think this program would be very helpful to other customer service representatives in other organizations. You learn everything you need to know about satisfying your customers & making them want to come back.”
Tashika Grant, Data Entry Clerk, National Insurance Services, St. Vincent



39. CK800, Customer Service, Marketing & Sales Techniques


“This program gives you a more in depth look using video examples and power point presentations. I have learned new things and new ways of improving what I do. I greet this program with open arms and can’t wait to implement what I learned in my work place, as well as, tell my co-workers about it.”
Trichel Allen, Shares Clerk, St. Vincent Building & Loan Association, St. Vincent



40. CK 800, Customer Service, Marketing & Sales Techniques

“This program dealt with the core of customer service. If participants follow through with what has been taught, their company will reap great benefits.”
Camelita Morris, Executive Secretary, St. Vincent Building & Loan Association, St. Vincent



41. CK 2000, Supervisory Management Techniques
 “I would recommend this program simply because a lot of supervisors simply are not aware of most of the skills involved.”
Sema Williams-Duncan, Jr. Supervisor, National Commercial Bank, St. Vincent, St. Vincent

42. CK 2009, Management Strategies & Techniques
“This program is very comprehensive and is a blueprint to becoming a dynamic manager.”
Clinton Ward, Accountant, Development Bank of the Virgin Islands, Tortola

43. CK 2009, Management Strategies & Techniques
 “This program is second to none; very informative and meaningful.
Avil Harry, Manager, National Insurance Services, St. Vincent

44. CK 1400, Human Resources Management
“The course stressed the importance of prioritizing your responsibilities and strategies in order to use effective time management.”
Cheryl Slinger, Human Resources Manager, Caribbean Supermarket Ltd., Grenada

45. CK 1400, Human Resources Management
“From the discussion arising out of the various topics, I was able to get several implemental ideas.”
Winsome Aiken-Richardson, Assistant Human Resources Officer, National Bank of Anguilla Ltd., Anguilla

46. CK 2004, Coaching, Mentoring & Teambuilding Techniques for Managers & Supervisors
 “I would recommend this program to others because it is relevant and useful to managers. It has extremely tailored and beneficial content which will be useful in life and work.”
Beth McField, Human Resources Manager, Caribbean Publishing Company, Cayman Islands

47. CK 2004, Coaching, Mentoring & Teambuilding Techniques for Managers & Supervisors
“I would recommend this course to others because the program embraces situations which are common to most work environments.”
Darlene Glidden, Cayman General Insurance Company Limited, Cayman Islands

48. CK 2004, Coaching, Mentoring & Teambuilding Techniques for Managers & Supervisors
“I view this course as motivating with comprehensive information that can be used in the workplace. I feel that it has helped me to identify areas that I need to work on as a team leader and has given me some great ideas to utilize with the organization.”
Sylvia Wilks, Children and Youth Services (CAYS) Foundation, Cayman Islands

49. CK 2000, Supervisory Management Techniques
“This program is very informative and is easily understood by anyone. The new methods learned will improve my soft skills as a Manager. I believe that more organizations should expose their managers to this training.”
Grace Bryant, Deputy Care Manager, Children & Youth Services (CAYS) Foundation, Cayman Islands

50. CK 2000, Supervisory Management Techniques
“This course was well planned, well taught and examples cited were well presented. The information received was very detailed and essential to my growth, as well as my organization’s. It’s safe to say, all participants were able to relate to these experiences.
Michael Stewart, Academic Coordinator, Children and Youth (CAYS) Foundation, Cayman Island


51. CK 2000, Supervisory Management Techniques
“I would recommend this program because it covers many relevant areas that involves solid general information given with specific examples.”
Michelle Huber, Parish Secretary, St. Ignatius Catholic Church, Cayman Islands

52. CK 2000, Supervisory Management Techniques
 “ This is a comprehensive and practical course which covers a myriad of issues and tactics relative to supervisors and managers. I would absolutely recommend this course to others because supervisory management is clearly not an issue of ‘watchdog’ type management or promotion based on tenure, age or educational background; Too often managers are selected based on their tenure when effectiveness is not guaranteed. Taking this course will definitely minimize, if not eliminate this problem.”
Edward Howard, Deputy Managing Director, National Roads Authority, Cayman Islands

53. CK 600, Debt Collection Management
“Everything in the program was valuable and will be used in the immediate future. I would recommend this program to others because it teaches to plan, respect each other, manage and most importantly improve.”
Tumbalena Carter, Customer Service Supervision, Provo Water Company, Turks & Caicos

54. CK 600, Debt Collection Management
 “The program is deeply relevant to the development of supervisors and managers as it encompasses practical case study relevant to managing worker and work and to be superior in collecting debt. It’s a comprehensive course that wasn’t limited to the collection of debt but also the whole value of how to handle people in general and how to get the work done in a practical and timely manner.”
Ronnett Malcolm, Senior Collections Agent, Jamaica Public Service Company Limited, Jamaica

55. CK 600, Debt Collection Management
“The information was professionally presented and the presenter obviously is highly qualified for this area and highly motivated which adds credibility to the program."
Ian Nathaniel, Collections Officer, Development Bank of the Virgin Islands, Tortola, B.V.I

56. CK 700, Debt Collection Strategies
 “I would recommend this program because untrained collectors are obviously missing steps that this course has to offer.”
Brigitte Lake, Supervisor of Credit Administration, The Winward Islands Bank Ltd., St. Maarten

57. CK 700, Debt Collection Strategies “I would recommend this course to others because it is very informative and refreshing. The tutor delivers very effectively and is knowledgeable. I wish all the banking courses I’ve done was this effective.”
Charlton Paryag, Credit Control Centre, Grenada Co-operative Bank Ltd., Grenada

58. CK 600, Debt Collection Management
“I found all areas to be very relevant. The content, materials and experience are very much practical in our changing environment/society.”
Henry Sunders, Revenue Controller, Ministry of Finance, Grand Turks & Caicos

59. CK 600, Debt Collection Management
“The majority of the program was extremely valuable as it relates to the cross section of debt collections, and each area was important for my development.”
Perry Thompson, Collections Dept., Manager Collections, Bank of Bahamas, Nassau

60. CK 600, Debt Collection Management
 “Interaction with the other participants allowed us to have a clear understanding of how others deal with similar situations”.
Stuart Taylor, Deputy Revenue Controller, Reserve Control Unit, Turks & Caicos

61. CK 2000 – Supervisory Management
 “This is a program that supervisors and managers could benefit from and also those who aspire to be a supervisor or manager.”
Desiree Lewis, Under Secretary, Ministry of Finance, Turks & Caicos

62. CK 700 – Debt Collection Strategies
“Skip tracing, letter writing and the different steps on collection were the most intriguing because it can be used effectively in my job.”
Rosalyn Webster, Sr. Mortgage Loan Officer, Government Employees Retirement System, USVI

63. CK 700 – Debt Collection Strategies
“Pre-Planning steps to the Collection Call is a valuable technique that I will share with my subordinates. Not all businesses have a ‘collection agency’ and this training can definitely lead to a start up process.”
Teresita Jarvis, Loans Processing Manager, Government Employees Retirement System, USVI

64. CK 2000 – Supervisory Management
“The course has enlightened me on how to become a more progressive and efficient supervisor. The overall presentation was well put together and was demonstrated quite professionally. It has improved my effectiveness in many areas and I would definitely recommend it to help others.”
– Richard Williams, Supervisor, Tortola Exterminating Services, Ltd, British Virgin Island

65. CK 2000 – Supervisory Management
“The program has certainly taught me more about becoming a better supervisor.”
– Edmonton Liburd, Supervisor, Nevis Electricity Company Ltd., Nevis

66. CK 2000 – Supervisory Management
 “The course gave me a broader understanding of what my role as a supervisor should be. It has allowed me to evaluate what I have been previously doing wrong and now incorporate what I learned to be a more efficient supervisor. I have now been made aware of the importance of my responsibility and how my behavior (positive or negative) affects my employees.”
– Virgil Williams, Office Manager, Timothy Beach Resort, St. Kitts

67. CK 2000 – Supervisory Management
“I would recommend the Supervisory Management Techniques course because of the huge amount of valuable information that it contains. The program would definitely be beneficial to any organization.”
- Robert Walters, Office Manager, Nevis Electricity Company Ltd., Nevis

68. CK 2000 – Supervisory Management
 “The course made me more aware of signs to look out for that affect my staff and enable me to tackle problems before they can get out of control. It has brought to my attention areas of supervising I was not aware of before. The instructor’s teaching method is excellent. Because of the program, I am now a more efficient and productive supervisor.”
- Jacinth Welsh, Office Manager, Federation Media Group Ltd., St. Kitts

69. CK1800 – Customer Service and Communication Techniques for Airport and Front Line Staff “The reward and recognition and the Maslow-Hierchy of needs is the part I enjoyed the most. The overall presentation was well presented.”
– Florencia Bryson, Secretary, Princess Juliana International Airport, St. Maarten

70. CK1800- Customer Service and Communication Techniques for Airport and Front Line Staff “The instructor’s method of teaching was very informative. I learned a lot.”
– Patricia Pantophlet, Administrative Assistant, Princess Juliana International Airport, St. Maarten

71. CK1800 – Customer Service and Communication Techniques for Airport and Front Line Staff
“The part most valuable to me was the rewarding and recognizing of employees. I learned a variety of ways to show appreciation to employees.”
– Geraldine Samuel-Gilbert, Human Resources, Princess Juliana International Airport, St. Maarten

72. CK1800 – Customer Service and Communication Techniques for Airport and Front Line Staff
“The course was the best course I ever had!”
– Clyde Carly, ADF Department, Princess Juliana International Airport, St. Maarten

73. CK1800 - Customer Service and Communication Techniques for Airport and Front Line Staff
“I enjoyed everything about this training. It was excellent!”
– Florencia Jllidge, Tax Department, Princess Juliana International Airport, St. Maarten

74. CK1800 - Customer Service and Communication Techniques for Airport and Front Line Staff
“The presentation was well put together and the instructor was very professional. I would definitely recommend this program to other corporations.”
– Valerie Lawrence, Lead Hostess, Princess Juliana International Airport, St. Maarten

75. CK1800 - Customer Service and Communication Techniques for Airport and Front Line Staff
 “Extremely informative!”
– James Lake, Cashier, Princess Juliana International Airport, St. Maarten

76. CK1800 - Customer Service and Communication Techniques for Airport and Front Line Staff
“The instructor’s teaching style is excellent. Good job, keep up the good work!”
– Sylvina Skeete, Customer Service Representative, Princess Juliana International Airport, St. Maarten

77. CK1800 - Customer Service and Communication Techniques for Airport and Front Line Staff
“I would recommend this program to others because the overall presentation was excellent.”
– James Arrindell, ADF Department, Princess Juliana International Airport, St. Maarten

78. CK1800 - Customer Service and Communication Techniques for Airport and Front Line Staff
“I found the entire program to be of great importance because it relates to everything I do on a daily basis. The overall presentation was great.”
– Daniela Walters – SBCL Department, Princess Juliana International Airport, St. Maarten

79. CK1800 - Customer Service and Communication Techniques for Airport and Front Line Staff
“The instructor knew his material. I would like to attend future training with the same instructor.”
- Fay George, Princess Juliana International Airport, St. Maarten

80. CK1800 – Customer Service and Communication Techniques for Airport and Front Line Staff
“I would recommend this program to others because they would really learn a lot. I benefited from the entire training.” – Felicia Cranstor, ADF Department, Princess Juliana International Airport, St. Maarten

81. CK1800 - Customer Service and Communication Techniques for Airport and Front Line Staff
 “This course gave me a clearer understanding on how to better communicate with the customer and the instructor was excellent.”
– Bernadine Philips, ADF Department, Princess Juliana International Airport, St. Maarten

82. CK1800 - Customer Service and Communication Techniques for Airport and Front Line Staff
“I will recommend this course to everyone I come in contact with because it has truly helped meand I feel it would be beneficial to others.”
- Caroyln L. Connor, ADF Department, Princess Juliana International Airport, St. Maarten

83. CK1800 - Customer Service and Communication Techniques for Airport and Front Line Staff
“ The entire presentation was of great value.”
- Kadina Hodge, BCL Department, Princess Juliana International Airport, St. Maarten

84. CK1800 - Customer Service and Communication Techniques for Airport and Front Line Staff
 “I learned how to better deal with customers in a variety of situations. I also liked the way the instructor interacted his training with everyday situations and I hope to attend future training.”
- Alain Cotton, PLS Department, Princess Juliana International Airport, St. Maarten

85. CK1800 - Customer Service and Communication Techniques for Airport and Front Line Staff
 “I enjoyed the overall presentation on Customer Service. It was truly a step forward.”
–Cedric Lambert, Finance, Princess Juliana International Airport, St. Maarten

86. CK1800 - Customer Service and Communication Techniques for Airport and Front Line Staff
 “Now that I have taken this course, I can go back to my job and give better service. The instructor was excellent and made the program easy to understand. I will certainly follow-up on future courses.”
- Jasmine York, Customer Service Representative, Princess Juliana International Airport, St. Maarten

87. CK1800 - Customer Service and Communication Techniques for Airport and Front Line Staff
“I learned how to assist people in emergency situations in addition to my skills in customer service.”
– Magdaline Augustine, ADF Department, Princess Juliana International Airport, St. Maarten

88. CK2000 - Supervisory Management
“The overall presentation and instructor were excellent.”
- Shyrill Brown, Supervisor-BCL Department, Princess Juliana International Airport, St. Maarten

89. CK2000 - Supervisory Management
 “This program was excellent and I recommend it to all of my company’s departments.”
Jacqueline Williams, Security Supervisor, Princess Juliana International Airport, St. Maarten

90. CK2000 - Supervisory Management
“The instructor was well experienced in his field. Overall he did an excellent job.”
- Gerald Baptiste, Fire Brigade Officer, Princess Juliana International Airport, St. Maarten

91. CK2000 - Supervisory Management
“I benefited from the entire program. The instructor was very knowledgeable about the program.”
- Raymon Joseph, Human Resources Supervisor, Princess Juliana International Airport, St. Maarten

92. CK2000 - Supervisory Management
“Great course, very informative, good information to take back to the job.”
- Brinda John, Section Head Security Administrator, Princess Juliana International Airport, St. Maarten

93. CK2000 - Supervisory Management
“The overall program has helped me improve my leadership skills and is recommended to enhance one’s skills. The instructor brought over the information very professionally and was well versed and prepared.”
- Darlene Hanson, Senior Accounts Administrator, Princess Juliana International Airport, St. Maarten

94. CK2000 - Supervisory Management
“The time management part of the program was very beneficial. It showed me how to get more done with the time I have in a work day.”
- Joyce York, Secretary, Princess Juliana International Airport, St. Maarten

95. CK2000 - Supervisory Management
 “A lot of information was shared which I can apply to my job. The instructor was very knowledgeable.”
- Jerry Sprott, Section Head Investigative Unit, Princess Juliana International Airport, St. Maarten

96. CK2000 - Supervisory Management “I would recommend this course because it is geared for improvement in all areas for all persons in the working field.”
- Elsidro F. St. Jago, Fire Department, Princess Juliana International Airport, St. Maarten

97. CK2000 - Supervisory Management “The part of the program of most value is Communication because it is a company’s most problem area. This program has all of the tools for improving communication skills.”
- Roberto L. Huntington, Fire Department, Princess Juliana International Airport, St. Maarten

98. CK2007 – Training & Presentation Techniques
“The development of curriculum was of most value. Our department had no prior formalized training and this program has helped in designing a curriculum for our company and building a better base from which to begin.”
– Yvette Coakley, Account Executive, J.S. Johnson & Co. Ltd, Nassau, Bahamas

99. CK2007 – Training & Presentation Techniques “The course was comprehensive and cutting edge. I would recommend this course to anyone who wants to succeed as a Training Manager.”
- Margo Adderley, Chief Training Officer, Ministry of Public Service, Nassau, Bahamas

100. CK2007 – Training & Presentation Techniques
“It has helped me develop more as a new trainer. The program was highly informative, research was great and the instructor’s delivery of the information was excellent!”
- Mideya Kirchman, Training Officer, Cayman National Corporation, Cayman Islands

101. CK700 – Debt Collection Strategies
“The program had a direct impact on my occupation. It is very informative and teaches collector more than enough to be excellent at their jobs.”
– Brian Mitchell, Credit and Collections Manager, World Brands Services Ltd (Grace Kennedy), Kingston, Jamaica

102. CK700 - Debt Collection Strategies
 “I would recommend this program to both sales managers and sales reps. The presentation was very good and I will be taken ther Cohen & Klein courses in the near future.”
– Colin Walters, Credit and Collections Officer, World Brands Services Ltd (Grace Kennedy), Kingston, Jamaica

103. CK700 – Debt Collection Strategies
“I would recommend this course because it provides a greater awareness of credit and debt management and an understanding of the needs and demands of a debtor.”
– Naldorrine Topey, Credit Manager, The Ritz-Carlton Golf and Spa Resort, St. James, Jamaica

104. CK2100 – Project Management
 “Because of this course, I am now aware of the importance of planning. The course identifies your weaknesses and strengths and directs you on how to be successful at the end of a project.”
– Lynn L. Williams, Assistant Director, Department of Statistics, Nassau, Bahamas

105. CK2100 – Project Management
 “This program improved my effectiveness because it forced me to identify and acknowledge critical areas of management that I was not utilizing before.”
– Coralee Mackey,Senior Statistician,Department of Statistics, Nassau, Bahamas

106. CK2100 – Project Management
 “The contents of this course are extremely realistic and relevant as it relates to the job. The course also allows one to benefit personally as well as professionally.”
– Kim Saunders, Statistician I,Department of Statistics, Nassau, Bahamas

107. CK2100 – Project Management
 “The concepts were well presented and the instructor brought real life examples to clearly state his points.”
-Kimberly McKinney-Rolle, Statistician I, Department of Statistics, Nassau, Bahamas

108. CK2100 – Project Management
“I came away from this seminar with actual examples, concepts and principles that I can apply in my daily activities.”
- Nerissa Gibson, Assistant Director, Department of Statistics, Nassau, Bahamas

 109. CK2100 – Project Management
“The course taught me that success of a project depends on how it is executed. Because of this training, I am now able to put into effect the characteristics needed for success.”
– Kendra Russell, Statistician II,Department of Statistics, Freeport, Bahamas

110. CK2100 – Project Management
“I wish that I could have completed this program ten years earlier because I would have avoided so many of pitfalls.”
– Joanne Saunders-Ferguson, Senior Executive Officer,Department of Statistics, Nassau, Bahamas

111. CK2100 – Project Management
 “I would recommend this training for anyone who wants to get an understanding of how to successfully put a project together. I am now better able to organize my work and complete tasks on a timelier basis.
– Thomas Brown, Revenue Supervisor, Department of Statistics, Nassau, Bahamas

112. CK2100 – Project Management
“I recommend this program because I believe it will enhance and enrich others as it has done for me. The training was excellent!”
-Cypreanna Winters, Statistician II, Department of Statistics, Nassau, Bahamas

113. CK2100 – Project Management
“It was interesting to see the many steps involved in successful project management and it challenged me to apply them to my everyday work and personal life.”
-Kijana Rolle, Statistician II, Department of Statistics, Nassau, Bahamas

114. CK2100 – Project Management
 “The time management part of the course was of great value to me. It identified problem areas and gave techniques on how to tackle the problem and control use of my time.”
-Melissha Ellis, Statistician II, Department of Statistics, Freeport, Bahamas

115. CK2100 – Project Management
“It’s ironic that I was enrolled in this course at a time when I was beginning an awesome project. The training proved to be very informative and gave me the needed tools that I could utilize in the present and the future.”
-Leslie Deveaux, Statistician/Supervisor, Department of Statistics, Nassau, Bahamas

116. CK2100 – Project Management
 “I would definitely attend further training with Cohen & Klein in the near future. I was very impressed by the instructor who showed a high level of knowledge and confidence. He represented himself and his company very well.”
-Carmen Dawkins, Assistant Director, Department of Statistics, Nassau, Bahamas

117. CK2100 – Project Management
“The presentation was excellent and the environment relaxed, hence a high level of participation by the group.”
-Daphne Russell, Senior Finance & Revenue Officer, Department of Statistics, Nassau, Bahamas

118. CK2100 – Project Management
 “What I learned from this course was how to take control of my environment and actually treat time like it was money (valuable).
-Lewisa Deleveau, Trainee Statistician, Department of Statistics, Nassau, Bahamas

119. CK2100 – Project Management
“Prior to taking this course, there were a lot of things that I was unaware of that is extremely important in becoming effective as a project manager. This training has definitely improved my effectiveness.”
-Brendalee Adderley, Statistician, Department of Statistics, Nassau, Bahamas

120. CK2100 – Project Management
“Before this course, I always felt overwhelmed and like I did not have enough time to do what needed to be done. Now I see and will put into practice how to take control of my time and remain in control.
”-Tenniel I. Rolle, Trainee Statistician, Department of Statistics, Nassau, Bahamas

121. CK2100 – Project Management “I now feel I have the tools needed to complete tasks and be successful at project management. I would recommend this program to others.”
-Frith Insa, Chief Clerk/GIS Tech, Department of Statistics, Nassau, Bahamas

122. CK2100 – Project Management
 “Everything was of great value to me. The contents of the program were great and the instructor did an excellent job!”
-Clara Lowe, Senior Statistician, Head of Freeport Office, Department of Statistics, Freeport, Bahamas

123. CK2100 – Project Management “I would recommend this program to others because it is effective in teaching skills needed to reduce lost of work time on the job.”
-Clarice Turnquest, Statistician I/Supervisor, Department of Statistics, Nassau, Bahamas

124. CK 700 Debt Collection Strategies and Techniques
“I would recommend this program to all collectors and managers because it is quite informative. I would attend further training because the trainer’s strategies are good and straight forward.”
-Veronica Moss, Acting Senior Compliance Officer, Inland Revenue Department, Kingston, Jamaica

125. CK 700 Debt Collection Strategies and Techniques
“The part that was of most value to me would be the systematic approach to debt collection. I would recommend this program to others because it is comprehensive and applicable to situations and industries across the board.”
-Cleonie McBean, Compliance Officer, Inland Revenue Department, Kingston, Jamaica

126. CK 700 Debt Collection Strategies and Techniques
 “I think it is extremely important that every person in the area of collections be made aware of the principles and procedures offered in this course.”
-Neville Mais, Compliance Officer, Inland Revenue Department, St. Andrew, Jamaica

127. CK 700 Debt Collection Strategies and Techniques
“I would recommend this program because it is both informative and educational. It helped to improve my overall outlook on debt"
Lewisa Deleveau, Trainee Statistician, Department of Statistics, Nassau, Bahamas

128. CK 700 Debt Collection Strategies and Techniques
“This program has equipped me with information to enhance my knowledge of debt collecting. I would attend further training with this instructor because he knows how to get participation from the group.”
-Sharon Bennett-Baker, Compliance Officer, Inland Revenue Department, Kingston, Jamaica

129. CK 700 Debt Collection Strategies and Techniques
“This program makes you want to know more and more about how you can effectively increase the collection within one’s company or department. I would attend further training with this instructor, just name the time and place!”
-Radcliffe Williams, Compliance Officer, Inland Revenue Department, Kingston, Jamaica

130. CK 700 Debt Collection Strategies and Techniques
“The trainer backs up his theory with practical illusions to effectively bring across his ideas. I recommend that all compliance officers be exposed to this training program.”
-Enid Darien, Senior Compliance Officer, Inland Revenue Department, Kingston, Jamaica

131. CK 700 Debt Collection Strategies and Techniques “I would recommend this program because it is a thorough and detailed course that promises positive results if appropriately implemented.”
-Robert Brown, Senior Compliance Officer, Inland Revenue Department, Kingston, Jamaica

132. CK 700 Debt Collection Strategies and Techniques
“The part of the program of most value was the “Seven Steps to a Collection Call”. Both the instructor’s teaching style and teaching methods were excellent and each topic was carried across clearly. The training overall was excellent.”
-Derrick Walker, Tax Compliance Officer TA3, Inland Revenue Department, Kingston, Jamaica

133. CK 700 Debt Collection Strategies and Techniques
“I would recommend this program to others because it is very informative and practical. It has sharpened my communications skills and my approach to tax payers.”
-Felleston Melwood, Senior Compliance Officer, Inland Revenue Department, Westmoreland, Jamaica

134. CK 700 Debt Collection Strategies and Techniques
“The part of the program of most value was the Seven Steps to Collection .The instructor’s teaching methods were excellent. We need more like him in our schools and universities.”
-Sharon Haynes, Compliance Manager, Inland Revenue Department, Kingston, Jamaica

135. CK 700 Debt Collection Strategies and Techniques
“This course is relevant and necessary for all agencies that deal with credit sales. It would improve their debt collection skills. The most valued part of the program was the Seven Steps to Collection.
-Jullia Sharpe-Scott, Tax Compliance Officer TA2, Inland Revenue Department, Kingston, Jamaica

136. CK 700 Debt Collection Strategies and Techniques
“The instructor is energetic and has a good grasp of the material presented.”
-Samuel Ballentine, Senior Compliance Officer, Inland Revenue Department, Kingston, Jamaica

137. CK 700 Debt Collection Strategies and Techniques
“I would definitely attend further training with this instructor. He has vast amount of knowledge to be imparted for trainees to harness.”
-McNeil Blair, Compliance Officer, Inland Revenue Department, Kingston, Jamaica

138. CK 700 Debt Collection Strategies and Techniques
“This program is an excellent tool which will help to make you a more rounded person in debt collection.”
-Godfrey Skyers, Compliance Officer, Inland Revenue Department, Kingston, Jamaica

139. CK 700 Debt Collection Strategies and Techniques
“I recommend this program to all levels of top management who would in turn filter systems and procedures to lower level staff in order to operate a successful organization.”
-Pauline Isaacs-Cone, Compliance Supervisor, Inland Revenue Department, Kingston, Jamaica

140. CK 700 Debt Collection Strategies and Techniques
“The emphasis on communication was of most value to me in that it helped me to understand that effective communication is crucial to my success.”
-Harry Swire, Compliance Officer TA2, Inland Revenue Department, Port Antonio, Jamaica

141. CK 700 Debt Collection Strategies and Techniques
 “I would recommend this program to others because it is informative. The presentation was excellent and the presenter was very professional in his delivery.”
-Jeffrey Brown, Assistant Commissioner/Compliance, Inland Revenue Department, Kingston, Jamaica

142. CK 700 Debt Collection Strategies and Techniques
 “The most valued part of the program was the Pre-call Planning of a Collection Call. The overall course has shown me how important it is to do proper planning so as to make my work more effective.”
-Kevin Kent, Compliance Officer, Inland Revenue Department, Kingston, Jamaica

143. CK 700 Debt Collection Strategies and Techniques
 “I would recommend this program to others because it is a comprehensive overview which can enhance staff productivity.”
-Earl Folkes, Compliance Officer, Inland Revenue Department, St. Ann, Jamaica

144. CK 700 Debt Collection Strategies and Techniques
“The part of the program talking about techniques and guidelines of communication and collection letters were of most value to me. This information will help to enhance my productivity and efficiency when I return to my department.”
-Alithea Bryson-Schloss, Compliance Officer, Inland Revenue Department, Montego Bay, Jamaica

145. CK 700 Debt Collection Strategies and Techniques
“The teacher’s presentation and decorum was excellent. He carried his ideas across in a slightly different and complete light.”
-Venessa Phillips, Manager Compliance, Inland Revenue Department, Kingston, Jamaica

146. CK 700 Debt Collection Strategies and Techniques
 “The instructor’s teaching methods were good. I would recommend this program to others because it is a comprehensive debt collection course that will help to improve their collections skills.”
-Oral Thomas, Compliance Officer, Inland Revenue Department, Kingston, Jamaica

147. CK 700 Debt Collection Strategies and Techniques
“I would attend further training with this instructor. He delivers his points well and he uses analogy to bring them out clearly.”
-Sharon Williamson, Manager Compliance, Inland Revenue Department, Kingston, Jamaica

148. CK 700 Debt Collection Strategies and Techniques
“This program has opened my eyes to effective debt collection. It has motivated me to prioritize my functions within my department by stressing to taxpayers the importance of paying their debts.”
-Suzette Simone Smith-Dunkley, Senior Compliance Officer, Inland Revenue Department, Kingston, Jamaica

149. CK 700 Debt Collection Strategies and Techniques
“I would certainly attend further training with this instructor because he makes sure that whatever is taught is clearly understood by his participants.”-Sophia Nembhard, Inland Revenue Department, Hanover, JamaicaCK 700 Debt Collection Strategies and Techniques “I would recommend this program because it was very informative and the instructor used examples that were easy to understand and pertained to every day life.”
-Janice Allen, Compliance Officer Inland Revenue Department, Kingston, Jamaica

150. CK 700 Debt Collection Strategies and Techniques
 “The instructor’s teaching style is excellent. He explains each topic which is taught thoroughly.”
-Erica Burnett, Compliance Officer, Inland Revenue Department, Kingston, Jamaica

151. CK 700 Debt Collection Strategies and Techniques
“After leaving this course, I will now have a thorough idea of how to deal with debtors on a level that builds rapport, foster good relationships and ensure payment.”
-Avalyn K. Dixon, Compliance Officer, Inland Revenue Department, St. Elizabeth, Jamaica

152. CK 700 Debt Collection Strategies and Techniques
“After this course, I am now more able to communicate more effectively using motivational and persuasive phrases to influence debtor responses.”
-Angella Bryan, Compliance Officer, Inland Revenue Department, Clarendon, Jamaica

153. CK 700 Debt Collection Strategies and Techniques
“I would do further training with this instructor because he keeps to a strict schedule and ensures that participants learn important features of what he presents.”-Harry Logan, Compliance Officer, Inland Revenue Department, St. Thomas, JamaicaCK 700 Debt Collection Strategies and Techniques “This program is a very good source of information and everyone who does debt collections can and will benefit from this course.”
-Eugenie Milwood, Senior Compliance Officer, Inland Revenue Department, St. Elizabeth, Jamaica

154. CK 700 Debt Collection Strategies and Techniques
“All parts of this program were of value to me. Although I am not a manager, I will know what to expect from my managers and supervisors.”
-Nicola Rodriques, Compliance Officer/TAII Inland Revenue Department, Kingston, Jamaica

155. CK 700 Debt Collection Strategies and Techniques
“The instructor’s style of delivering his presentation was very organized and informative. He was very enthusiastic about his job.”
-Judith Roper, Compliance Officer, Inland Revenue Department, St. Andrew, Jamaica

156. CK 700 Debt Collection Strategies and Techniques
“The instructor delivers the material professionally and has in depth knowledge of the subject matter.”
-Joy Waysome, Senior Compliance Officer, Inland Revenue Department, Kingston, Jamaica

157. CK 700 Debt Collection Strategies and Techniques
 “It was a very relevant program to assist individuals in proper procedures of debt collections.”
-Lorna Johnson, Senior Compliance Officer, Inland Revenue Department, Manchester, Jamaica

158. CK 700 Debt Collection Strategies and Techniques
“As the instructor keeps you on your feet and awake, he makes sure whatever is taught is clearly understood by participants by making sure he backtracks and gets everyone involved.”
-Doreen Walford, Tax Compliance Officer, Inland Revenue Department, St. Ann, Jamaica

159. CK 700 Debt Collection Strategies and Techniques
“What was taught really helped me to improve my management skills.”
-Keithburn Hinds, Collector of Compliance Inland Revenue Department, Kingston, Jamaica

160. CK 700 Debt Collection Strategies and Techniques
“The program was very informative. It presented new and enlightening ways to debt collection that is beneficial to collection.”
-Gerald Linton, Senior Compliance Officer, Inland Revenue Department, Lucea Hanover, Jamaica

161. CK 700 Debt Collection Strategies and Techniques
“This is a very informative program. It helps me to be aware of the many ways I can improve my skills to make me a better officer.”
-Denzie Farquharson, Senior Compliance Officer, Inland Revenue Department, Montego Bay, Jamaica

162. CK 700 Debt Collection Strategies and Techniques
“The trainer’s style of reinforcing the material presented was great. He does effective backtracks on his presentation.”
-Ruphia Wedderburn, Senior Compliance Officer, Inland Revenue Department, Kingston, Jamaica

163. CK 700 Debt Collection Strategies and Techniques
“This program will enhance the participant’s knowledge to carry out ones work effectively in using the various steps and methods taught in the course.”
-Lauraine Whyte-Higgins, Compliance Officer/TA2, Inland Revenue Department, Kingston, Jamaica

164. CK 700 Debt Collection Strategies and Techniques
“The instructor’s enthusiastic approach to teaching complied with repetition of important facts lead to a great session.”
-Phillip Campbell, Compliance Officer, Inland Revenue Department, Kingston, Jamaica

165. CK 700 Debt Collection Strategies and Techniques
“The trainer’s teaching methods were very clear. There were very little areas of uncertainty after a topic was presented.”
-Trevor Herdsman, Collector or Taxes, Inland Revenue Department, Kingston, Jamaica

166. CK 700 Debt Collection Strategies and Techniques
“The instructor’s teaching style to me was good. He is a good presenter and seems to know his work.”
-Cammile Paul, Compliance Officer/TAII, Inland Revenue Department, Kingston, Jamaica

167. CK 700 Debt Collection Strategies and Techniques
“The instructor’s teaching style is good as he teaches, reinforces, and backtracks to ensure that what he is implanting is well received.”
-Jasmin Dixon, Inland Revenue Department, Kingston, Jamaica

168. CK 700 Debt Collection Strategies and Techniques
“I would recommend this training because it will enhance productivity and efficiency within an organization.”
-Donna Dawkins, Compliance Officer, Inland Revenue Department, Kingston, Jamaica

169. CK 700 Debt Collection Strategies and Techniques
“The instructor was well rounded and knows his lesson well. As a result, he did an excellent job at importing vital information relevant to our jobs.”
-Norman Newell, Compliance Officer, Inland Revenue Department, Clarendon, Jamaica

170. CK 600 Debt Collection Management
“This program will improve my effectiveness because it will help me to be more effective since I now am more motivated to collect.”
-Patricia Sylvester, Credit Controller, B&B Distribution, Christ Church, Barbados

171. CK 600 Debt Collection Management
“This program is very educational and it allowed me to see the broader aspect of debt collection and the importance of increase in money and reduction of operating expenses to our organization.”
-Shushan O’Connor, Asst. Refunds & Debt Collection Manager, Department of Immigration, Georgetown, Grand Cayman Islands

172. CK 600 Debt Collection Management
“This program has increased my knowledge base which will allow me to implement new ideas in my collection unit.”
-Jeffrey Brown, Assistant Commissioner/Compliance, Inland Revenue Department, Kingston, Jamaica

173. CK 600 Debt Collection Management
“I would recommend this program to others because it gives the opportunity to learn new techniques, strategies, and new ideas to improve productivity.”
-Ceretta Montoya, Debt Collection/Refunds Manager, Department of Immigration, Georgetown, Grand Cayman Islands

174. CK 600 Debt Collection Management
“The instructor is very informative and knows how to motivate. He presented the information in a way that we could easily understand.”
-Carmen Walters, Dir. Of Loans, Government Employee’s Retirement System, St. Thomas, United States Virgin Islands

175. CK 600 Debt Collection Management
“I would do further training with this instructor because he was able to capture and keep the group’s attention and made sure that we had a clear understanding about everything taught.”
-Violet A. Maitland, Collector of Taxes-Compliance, Inland Revenue Department, Kingston, Jamaica

176. CK 800 Customer Service, Marketing & Sales Techniques
“I would do further training with this instructor because he is a good listener and is very informative and knowledgeable.”
-Orngel Battice, Partner Sales Manager, Cable & Wireless, Anguilla, The Valley, Anguilla

177. CK 800 Customer Service, Marketing & Sales Techniques
“The presentation was broken down into layman’s terms so any level could adapt, adopt, and comprehend what was being taught.”
-Kira Thompson-Aird, Communications & Training Manager, H.H.V. Whitchurch & Company Limited, Roseau, Common Wealth of Dominica

178. CK 800 Customer Service, Marketing & Sales Techniques
“The instructor displayed a high knowledge of the program and was able to present it in a user friendly manner.”
-Vanessa L. Ryan, Retail Sales Manager, Cable & Wireless, Anguilla, The Valley, Anguilla

179. CK 800 Customer Service, Marketing & Sales Techniques
“The instructor was great. He explained everything quite clearly to the class.”
-Heston Hamm, Marketing Manager, Contec-Construction Technologies, Basseterre, St. Kitts

180. CK 800 Customer Service, Marketing & Sales Techniques
“I would do further training with this instruction as he was very effective with his presentation.”
-Vincia Hodge, Credit Manager, Cable & Wireless, Anguilla, The Valley, Anguilla

181. CK 800 Customer Service, Marketing & Sales Techniques
“This program gave me quite a bit of information on customer service awareness and techniques which every organization needs for their success.”
-Annmarie Le’Tang, Customer Service Manager, Cable & Wireless, Anguilla, The Valley, Anguilla

182. CK 2000 Supervisory Management
“The program is edifying and provides the necessary tools which have assisted me in becoming a better supervisor.”
-Ena Harris, Senior Leading Officer, Antigua & Barbuda Development Bank, St. John’s, Antigua

183. CK 2000 Supervisory Management
“I feel that the instructor genuinely cares about the participants’ receiving all the benefits of the training. He explains everything in detail and simplifies so that it is easy to understand.”
-Lorrily Anthony, Supervisor/Inspector, BVI Social Security Board, Tortola, British Virgin Islands

184. CK 2000 Supervisory Management
“I would recommend this program to others because the first step of improvement of effectiveness is to be educated and informed on this subject.”-Harriet Hood, Financial Controller, Antigua & Barbuda Development Bank, St. John’s, Antigua


185. CK 2000 Supervisory Management
“I would definitely recommend this program to others because I feel it should be a basic course for staff. The essentials presented in this course are well needed for managers as well as junior staff.
-Ruth Spencer, Senior Lending Advisor, Antigua & Barbuda Development Bank, St. John’s, Antigua

186. CK 2000 Supervisory Management
“I feel that every one who has to manage others would have an appreciation for the skills that are outlined in this course.”
-Julia Wallace, Executive Assistant, Antigua & Barbuda Development Bank, St. John’s, Antigua

187. CK 2000 Supervisory Management
“I would do further training with this instructor because he is very, very effective.”
-Michael K. Roberts, Management Information Systems Officer, Antigua and Barbuda Development Bank, St. John’s, Antigua

188. CK 2000 Supervisory Management
“I think this program will improve my effectiveness because I will be able to coach those persons with me rather than delegate things to them.”
-Dencen Bowers, Antigua & Barbuda Development Bank, St. John’s, Antigua

189. CK 2000 Supervisory Management
“I would do further training with this instructor because his style of teaching makes you interested in what he has to say so you learn more.”
-Toi King, Legal Secretary, Samuels Richardson & Co., Tortola, British Virgin Islands

190. CK 2000 Supervisory Management
“I would do further training with this instructor. He made learning easy and motivated the group to share and interact comfortably. The man is just GOOD!”
-R. Eural Baptiste II, Senior Collections Officer, Antigua & Barbuda Development Bank, St. John’s, Antigua

191. CK 2000 Supervisory Management
“This was my first training course. I enjoyed it and learned a lot. The instructor is the best!”
-Lillian Lewis, Accountant, Treasury Department, Providenciales, Turks and Caicos

192. CK 2000 Supervisory Management
“The trainer was well versed and the content of the program was suitable and applicable to everyday working experiences.”
-Carla Seymour, Vice President-Human Resources, Pictet Bank & Trust Limited, Nassau, Bahamas

193. CK 2000 Supervisory Management
“The instructor is not just an instructor but a teacher. He completely and clearly explains all subject matter.”
-Nakia Hutcheson, Customer Service Representative, Royal Bank of Canada (RBC), Nassau, Bahamas

194. CK 2000 Supervisory Management
“The training has extremely improved my management skills. It has shown me how to properly conduct meetings and improve my record keeping of each employee.”
-Joanne Williams, Management Accountant, Turks & Caicos Islands Government-Treasury Department, Turk & Caicos Islands

195. CK 700 Debt Collection Strategies & Techniques
“The instructor was very thorough. He used practical examples/everyday scenarios to give relevance to the course material.”
-Susanne Clarke, Senior Administrator-Collections, Simpson Finance Ltd, Barbados

196. CK 700 Debt Collection Strategies & Techniques
“I would recommend this program to others because the instructor provided numerous ways to improve cash flow and become a more skilled debt collector to help reduce delinquency.”
-Antoinette Silvester, Debt Collection Manager, Cable & Wireless Grenada, Grenada

197. CK 700 Debt Collection Strategies & Techniques
“This program was informative and it offered new areas of information for me to take back to the company that I currently work for.”
-Yvette Holder, Accounts Receivable Officer, Chickmont Foods Ltd, Barbados

198. CK 700 Debt Collection Strategies & Techniques
“The instructor’s ability to share real life experiences with you gives you a better understanding of what is being presented. His method of teaching involves repetition and allows you to grasp what is being taught.”
-Vincia Hodge, Credit Manager, Cable & Wireless (W.I.) Ltd, Anguilla

199. CK 700 Debt Collection Strategies & Techniques
“This program has a range of valuable information that can strengthen debt collection skills. It makes you more aware of your duties and responsibilities as a collector.”
-Ottley Cox-Burrowes, Senior Accounts Clerk, Barbados Investment and Development Corporation, Barbados
200. CK 700 Debt Collection Strategies & Techniques
“I would recommend this program to others because it was informative and well taught. Now I can implement the things I have learned into my job which would be beneficial to my company.”
-Sheila Cadogan, Accounts Receivable Clerk, Chickmont Foods Ltd, Barbados
201. CK 700 Debt Collection Strategies & Techniques
“All aspects of the program were of value. After this program, one can appreciate the importance of the collection process.”
-Hyvester E. Douglas, Senior Accounts Clerk, Barbados Investment and Development Corporation, Barbados

202. CK 700 Debt Collection Strategies & Techniques
“I thought the information provided was very enlightening, enjoyable, but most of all exciting! There were so many strategies and techniques that I was never aware of that will help to me to be more efficient.”
-Lana Durant, Administrative Officer, Simpson Finance Ltd, Barbados

203. CK 700 Debt Collections Strategies & Techniques
“I truly believe that all collecting agencies in the government should undergo this program.”
– Anthony Thomas, Executive Officer, National Insurance Office, Barbados

204. CK 700 Debt Collections Strategies & Techniques
“I would recommend this program to others because it is very informative for debt collectors.”–
Winifred Marshall, Inspector, National Insurance Office, Barbados

205. CK 700 Debt Collections Strategies & Techniques
“Because this course serves as a good tool for enhancing and upgrading one’s ability to work with delinquent accounts, I would recommend it to other collectors.”
– Kevin Harris, Inspector, National Insurance Office, Barbados

206. CK 700 Debt Collections Strategies & Techniques
“The instructor is very verse in the subject and he really knows his work.”
– Diana Cheeseman, Legal Assistant, National Insurance Office, Barbados

207. CK 700 Debt Collections Strategies & Techniques
“The instructor’s style is very interactive. I believe this is important in finding out if the students have grasped the concepts. This instructor achieved that.”
– Keiren Gittens, Legal Assistant, National Insurance Office, Barbados

208. CK 700 Debt Collections Strategies & Techniques
“The entire program was very informative! It helped to prepare me and improve my effectiveness on the job.”
-Shelley Blades, Inspector, National Insurance Office, Barbados

209. CK 700 Debt Collections Strategies & Techniques
“The instructor was a complete master of his craft. His teaching style wasencouraging, timely and thought provoking!
– Norma Walker, Inspector, National Insurance Office, Barbados

210. CK 700 Debt Collections Strategies & Techniques
“I would recommend this program to others because it is thorough and comprehensive.”
– Participant 1, National Insurance Office, Barbados

211. CK 700 Debt Collections Strategies & Techniques
“The instructor was very enthusiastic and obviously very knowledgeable. He has a very pleasant personality.”
- Participant 2, National Insurance Office, Barbados

212. CK 700 Debt Collections Strategies & Techniques
“ The program has granted me more knowledge on how to effectively perform my duties.”
– Participant 3, National Insurance Office, Barbados

213. CK 700 Debt Collections Strategies & Techniques
“I learned how to deal effectively with debtors and how to go about the job to get a quicker end result.”
– Participant 4, National Insurance Office, Barbados

214. CK 700 Debt Collections Strategies & Techniques
“The instructor was very good at sharing information and his teaching style was excellent.”
– Participant 5, National Insurance Office, Barbados

215. CK 700 Debt Collections Strategies & Techniques
“Persons who deal with collections on a daily basis can truly enhance their collection skills by using the different methods taught in this program.”
–Participant 6, National Insurance Office, Barbados

216. CK 700 Debt Collections Strategies & Techniques
“After being involved in this program, I feel I am now better equipped to collect outstanding debts.”
– Participant 7, National Insurance Office, Barbados

217. CK 700 Debt Collections Strategies & Techniques
“This course has improved my effectiveness in the handling of difficult debtors and managing a ollections department.”
– Participant 8, National Insurance Office, Barbados

218. CK 700 Debt Collections Strategies & Techniques
“I am better prepared to handle the problems associated with debt collecting as a result of this training.”
– Participant 9, National Insurance Office, Barbados

219. CK 700 Debt Collections Strategies & Techniques
“This course has improved my effectiveness on the job. It provided a better background to debt collection. It also provided information on improving team work and improving contact methods with debtors.”
– Participant 10, National Insurance Office, Barbados

220. CK 700 Debt Collections Strategies & Techniques
“The training has given me insight on how to be a more productive collector.”
– Participant 11, National Insurance Office, Barbados

221. CK 700 Debt Collections Strategies & Techniques
“The Instructor teaching style and method was very professional.”
– Participant 12, National Insurance Office, Barbados

222. CK 700 Debt Collections Strategies & Techniques
“The course helped me gain a new insight of debt collecting.”
- Participant 13, National Insurance Office, Barbados

223. CK 700 Debt Collections Strategies & Techniques
“I would recommend this program to any one who is interested in pursuing collecting as a career.”
– Participant 14, National Insurance Office, Barbados

224. CK 700 Debt Collections Strategies & Techniques
“The role of a collection supervisor/manager and the tools required to be both effective and efficient as a collector was the parts of the program of most value to me. I can now put into practice these concepts at work.”
– Participant 15, National Insurance Office, Barbados

225. CK 700 Debt Collections Strategies & Techniques
“The instructor explained and presented the course very well.”
– Participant 16, National Insurance Office, Barbados

226. CK 700 Debt Collection Strategies and Techniques
“I would attend further training with this instructor. He is an excellent trainer who is passionate about the topics, invites humor and encourages feedback.”
-Courtney Johnson, Senior Compliance Officer, Inland Revenue Department, St. Catherine, Jamaica

227. CK 700-Debt Collection Techniques
This program is of immence value to collection effort. The instructor is knowledgeable on the subject matter and impart his knowledge well. He also maintains everyone’s interest on the subject matter.
a. Donald Grant, Bill Payment Coordinator, JPSCo. Kingston, Jamaica.

< br> 228. CK 700- Debt Collection Techniques
The course was a complete package. I will have to recommend this program. If you desire success in your organization as it relates to Debt Collection, this is the program. I have been given all the tools to succeed. This is the first course I have attended where I understood everything. The instructor is excellent!
Jasmine Smith, Collection Supervisor, JPSCo. Kingston, Jamaica.

229. CK 700- Debt Collection Techniques
This training opened my eyes to new and different ideas to approach my daily activities. The instructors’ ability to use real life situations to explain the topics was good. I now have the motivation and ideas to be creative.
Lancelot Graham, Senior Collections Agent, JPSCo. Kingston, Jamaica.

230. CK 700- Debt Collection Techniques
The course provided practical approaches to debt collection. The instructor has a passion for the subject and course which is important to the participants. The training is in keeping with reality.
Randy Allen, Accounts Receivables Clerk, MBJ Airport Limited, Mo-Bay, Jamaica.

231. CK 700- Debt Collection Techniques
The training was very informative and comprehensive. I now have the tools to reduce delinquent accounts in my organization. The instructor is very thorough and knowledgeable.
Lyndsie Moseley, Manager-Delinquency Management and Compliance Unit, NCB, Kingston, Jamaica.

232. CK 700- Debt Collection Techniques
All of the topics in the program was significant to what I was sent to learn about. This program will ensure that collectors work effectively. The instructor’s teaching styles/ methods are excellent and straight to the point.
Judith Foster, Accountant, Jamaica Civil Aviation Authority, Kingston, Jamaica.

233. CK 700- Debt Collection Techniques
Now I am able to do my job with more new knowledge in debt collection. I could relate to everything that was taught. The instructor’s teaching style /methods are excellent because he uses real life experience to put his point across.
Janice George, Accountant, O’neal Webster Law Office, Tortola, British Virgin Islands.

234. CK 700- Debt Collection Techniques
This program is a must for any debt collection department to progress. Now I know how a debt collection department should function and how it is integrated within the organization. A resounding yes-The instructor knows the subject and imparts it well to the participants.
Paul Moxey, Assistant Manager, Bahamas Development Bank, Bahamas.

235. CK 700- Debt Collection Techniques
This program will certainly help me to do my job efficiently and effectively. I would highly recommend this program. The instructor was excellent in delivery and knowledgeable. He was metholigical.
Lorraine Barrow, Credit and Collections, Mount Gay Distilleries Ltd, Barbados.

236. CK 700- Debt Collection Techniques
The information will no doubt improve my effectiveness. The information should be passed on to other collectors so that the bank becomes a model institution.
Lamont Wallace, Operations Officer, Bahamas Development Bank, Bahamas.

237. CK 700- Debt Collection Techniques
This program will certainly increase my effectiveness once new goals, targets and mission statements are implemented. I would recommend this program because it was quite a lot of meaningful information. The instructor is well versed on the topic and highly professional.
Barbaramae Young, Bahamas Development Bank, Bahamas.

238. CK 2000- Supervisory Management Techniques
This course is an essential tool for anyone wanting a career in management. This course has broadened my knowledge of supervisory management and it underlined the importance of effective communication. The knowledge gained from ‘performance appraisal’ will assist me in my current job function as it has enhanced my insight as to how this supports staff development and growth. The instructor was very articulate and the subjects became alive as he brought clarity to areas of the course where I had limited experience.
Heather Davis, Accounts Coordinator, MBJ Airports Limited, Jamaica

239. CK 2000- Supervisory Management Techniques
Basically, I’ve been given a ‘roadmap’ that I think will assist me in achieving my goals. I was greatly impacted by the areas dealing with job evaluation, time management and performance management .This course has equipped me with the skills to operate as a more dynamic supervisor and leader. The manual addressed all the areas in which I was experiencing difficulty. The instructor’s interactive teaching style led to discussions and he was able to bring points across in ways that allowed the class to see how the information would be applicable in real life situations.
Nicole Hall, Customer Service Supervisor, MBJ Airports Limited, Jamaica

240. CK 600- Debt Collection Management Strategies *
This is a detailed program which gives all the relevant information and concepts necessary to effectively and efficiently manage a debt collection department. Debt collection strategies and how to set targets was of most value to me. My level of knowledge and skill has improved greatly because of this course.
Lyndsie Moseley Manager of Delinquency Management Unit, National Commercial Bank Jamaica, Kingston, Jamaica

241. CK 600- Debt Collection Management Strategies
I am in awe! The entire program was valuable. However, the strategies to implement for delinquent accounts stands out most for me. It provides a clear insight on the job description of a collection manager. Pursuing the job description would help me do my part in achieving organizational goals. I look forward to participating in other courses. I am very impressed with the instructor’s teaching style.
Marjorie Senior Senior Accountant, Jamaica Civil Aviation, Jamaica

242. CK 600- Debt Collection Management Strategies
This training was very effective. It helped me in areas I was struggling with. I think the content covered in this course is a must-know for all debt collectors. Roles and functions of a Collection Manager was most valuable to me. Applying this information in my job function will improve my effectiveness in my department. The instructor’s delivery was very effective.
Lorraine Geddes-McDonald Commercial Manager, National Irrigation Commission Ltd., Jamaica

243. CK 700-Debt Collection Strategies & Techniques
This was an excellent program, very informative. Every aspect of this course was valuable because all the information can be utilized and can help to enhance my job performance. The instructor has excellent teaching skills and is very effective in delivering information.
Denise Wright-Campbell, Accounts Receivables Clerk, Jamaica Civil Aviation Authority, Jamaica

244. CK 700-Debt Collection Strategies & Techniques
This course has improved my effectiveness because of the many new things I learnt I now have the knowledge to handle customers effectively. The content of this course was excellent I will recommend this course to other collectors because it will enable them to better understand their roles and responsibilities.
Althea Ennis Accounts Receivables Clerk, Jamaica Civil Aviation Authority, Jamaica

245. CK 500-Credit & Collection Management
Sometimes my approach and writing style are harsh and triggers the wrong response. Therefore, the various approaches via phone and different styles of letter writing would help improve my effectiveness. I’ve realized that reactions are triggered by the initial action and I will choose my approach and tactics more carefully. I would recommend this course to others because it is well-structured and can help to improve ones methods because you can actually identify with the case studies.
Vanessa Scott, Branch Manager, Royal Bank of Canada, Andros, Bahamas

246. CK 2000- Supervisory Management Techniques
I now have a clearer understanding of my role as a supervisor. I can better interact with my staff by effectively communicating and finding effective ways to motivate them. Also, I can now identify the importance of time management and ways to manage my time. This course would be of great benefit to the other supervisors at my organization. The trainer was capable of making the course interesting, as he is knowledgeable and well experienced. His method of delivery clearly brought vital points across and allowed much group participation.
Juliet Arthur, Head of Personnel & Training Counterpart, Royal Turks and Caicos Police Force, Turks & Caicos Islands
 
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