What former participants are saying about our on-site seminars and self-study manuals...
| Onsite or In House Training Can Be Arranged |
Airport and Seaport Supervisory Management
The program was very comprehensive and valuable. I definitely think it would be of great benefit to other supervisors.
Victorin Ghirawoo, Technical Supervisor, St. Lucia Air and Sea Ports Authority, St. Lucia
Airport and Seaport Supervisory Management
Management theories were the most valuable part of the program for me. My ability to manage staff has improved which will ultimately improve productivity and efficiency in the workplace. The instructor has excellent knowledge of the subject matter!
Martin President, Ports Police Inspector, St. Lucia Air & Sea Ports Authority, St. Lucia
Airport and Seaport Supervisory Management
This program is relevant to the working environment. If I am able to effectively put into practice what I have learnt, it will make a major difference in my production.
Anslem Johannes, Air Traffic Control Officer II, St. Lucia Air & Sea Ports Authority, St. Lucia
Airport and Seaport Supervisory Management
The training was thought provoking, practical, and real every day life in-your-face issues. The instructor was excellent in delivery and ensured that all participants contributed and commented on all matters.
Mark Gustave, Assistant Airport Manager, St. Lucia Air & Sea Ports Authority, St. Lucia
Airport and Seaport Supervisory Management
This program has improved my weaknesses and shortfalls. I think all supervisors should be given the opportunity to attend this program.
Sheldon Theobalds, Civil Works Superintendent, St. Lucia Air & Sea Ports Authority, St. Lucia
Airport and Seaport Supervisory Management
Every aspect of the program was valuable in that it added to my knowledge. However, the incident diary and knowledge of the collective bargaining agreement will definitely improve my effectiveness on the job. The instructors’ teaching method was very practical and ensured that the concepts were understood.
Grace Herman, Research & Statistical Officer, St. Lucia Air & Sea Ports Authority, St. Lucia
Airport and Seaport Supervisory Management
This program has given me clarification on previous training workshops I have attended. I consider the manual a dictionary I can always refer to.
Patrick Velinor, Operator Technician III, St. Lucia Marine Terminal Ltd., St. Lucia
CK 2000 Supervisory Management
This program helped me to understand the importance of my position. I was taught how to apply myself on a daily basis, how to communicate in an effective manner, motivate staff, the importance of report, memo and the proper way to discipline staff. It was just great!
Oliver Scotland, Shipping Supervisor, Cox & Co. Ltd., St. Lucia
CK 2000 Supervisory Management
The program was very informative. I am better equipped to meet goals as a supervisor. I am now able to perform my duties in a very effective and efficient manner. The facilitators’ delivery method was dynamic and effective.
Elmona Leonce, Supervisor-Benefits, National Insurance Corporation, St. Lucia
CK 2000 Supervisory Management
This program gives a broad knowledge of the day to day management skills. It made me aware of the skills that need to be applied for better management. I am now equipped in my field and able to educate my staff. The instructor is very precise in his lecture.
Lloyd Sanson, Owner/Manager, Orange Wood Guest House, St. Lucia
CK 2000 Supervisory Management
This program definitely clarifies and teaches you how to be effective as a supervisor/manager and the do’s and don’ts in organizational development. I have learnt how to set goals and develop the right objectives to achieve those goals in my department. The instructors’ teaching method is excellent!
Aaron Alexander, Head Guide, Rainforest Skyrides Ltd., St. Lucia
CK 2000 Supervisory Management
The orientation program was of most value to me because a well planned orientation program will give new employees a good head start. This program has improved my effectiveness; therefore I would recommend it to others.
Paul Joseph, Technician/Operator, St. Lucia Marine Terminals Ltd., St. Lucia
CK 2000 Supervisory Management
This program has enabled me to improve on my administrative skills as a supervisor; as a result I would recommend it to others especially newly promoted supervisors. I now have a better understanding of the role of a supervisor and the tools needed to help me become a good leader. The instructor did a great job. He was able to keep everyone’s attention. He lectured and used visual aids which were very effective.
Sherian Queto, Accts. Supervisor, St. Lucia Civil Svc. Co-op Credit Union Ltd., St. Lucia
CK 2000 Supervisory Management
The entire program was very valuable. I am now empowered and have the knowledge and skills to lead my staff better.
Denise Auguste, Nurse Supervisor, Medical Associates Ltd – Tapion Hospital, St. Lucia
CK 2000 Supervisory Management
I would recommend this program to others because it sharpens and develops skills needed to manage and supervise subordinates. I believe that I have learned many concepts that will improve my overall performance. The instructor is an excellent speaker and his teaching style is very effective.
Bradley Pinel, Administrative Assistant, General Security Services, St. Lucia
CK 2000 Supervisory Management
The program was very informative. I was taught how to be an effective communicator and the correct methods to performing my duties.
Theresa Fletcher, RN Midwife Sup., Medical Associates Ltd. – Tapion Hospital, St. Lucia
CK 2000 Supervisory Management
The program gives first hand information as to what happens on the job. The knowledge acquired will be put into practice with the support of colleagues.
Lenita Auguste, Promotions Officer, St. Lucia Civil Svc. Co-op Credit Union Ltd., St. Lucia
CK 2000 Supervisory Management
The entire program was valuable to me and would be beneficial to other organizations!
Vona John, RN Midwife-Ward Mgr., Medical Associates Ltd.-Tapion Hospital, St. Lucia
CK 2000 Supervisory Management
I would recommend this program to others because it can help one to be an effective leader.
Curtis Charles, Services Cooperation, Rainforest Skyrides Ltd., St. Lucia
CK 700 Debt Collection Strategies
Every aspect of this program offer in-depth insight into debt collection as a career and as a whole. The trainer displayed his experience in this aspect of business with much precision and is capable of coaching, mentoring and imparting his knowledge with confidence.
Colleen Zephirin, Credit & Collections Clerk, Karib Cable, St. Lucia
CK 700 Debt Collection Strategies
I was impressed with the whole program. I’ve gained so much knowledge that I will definitely put into practice. I am ready to go back to work and carry out my duties as a collector.
Octavia Charles, Credit Controller, J.E. Bergasse & Co. Ltd., St. Lucia
CK 700 Debt Collection Strategies
Every part of this program was valuable to me and my organization; as there were so many new methods of collecting introduced. Implementation of what I learned in this program will improve collections at my organization.
Rita Francis, Credit Sup., St. Lucia Civil Service Co-op Credit Union Ltd., St. Lucia
CK 700 Debt Collection Strategies
This program was very informative, educational and career oriented. I plan to put everything I’ve learnt into practice. This program should be recommended to more organizations and by extension to managers so that they can understand the importance of the Collections Department. The instructor is very articulate and delivery was well structured.
Alin Verneuil, Asst. Loans Monitoring Officer, St. Lucia Civil Service Co-op Credit Union, St. Lucia
CK 700 Debt Collection Strategies
The entire program was valuable. I would recommend this program to others because debt collection is a career and can only be done effectively with proper training to maximize good results.
Sabina Alexander, Accts. Receivable Clerk, Rain Forest Sky Rides Ltd., St. Lucia
CK 700 Debt Collection Strategies
A variety of key elements and principles were taught which will help improve and boost my effectiveness. Excellent training!
Perpetua Antoine, HR Rep/Tenant Property Liason, Rodney Bay Marina, St. Lucia
CK 700 Debt Collection Strategies
I would recommend this program to others because most organizations don’t understand the severe need for proper debt collection hence the reason for so many problems in delinquencies.
Janel Joseph, Collections Officer, National Insurance Corporation, St. Lucia
CK 700 Debt Collection Strategies
I will put the techniques I learned during the program into practice and I know that I will get positive results. This program will be of great benefit to others in my organization as it will improve our work efficiently.
Eliseus Jagroop, Accounts Technician, National Insurance Corporation, St. Lucia
CK 700 Debt Collection Strategies
This program has been very enlightening. It brought awareness of the importance of the various functions of my department and the need to take these responsibilities more seriously to ensure maximum results and performance. There is so much to be learned from this program. It would be recommended to any collection entity so that they can become more efficient and effective in collections.
Mable Leopold, Collections Officer, National Insurance Corporation, St. Lucia
CK 2000 Supervisory Management
This program has broadened my knowledge in many areas and I’ve learnt different techniques that make an effective supervisor.
Theresa Cox, Supervisor, National Insurance Corporation, St. Lucia
CK 2000 Supervisory Management
Every aspect of this course was of great significance. This course was definitely an ‘eye opener’ for me.
Michael Henry, Electrical Engineer, Ministry of Communication, Works, Transport & Public Utilities, St. Lucia
CK 2000 Supervisory Management
I learned many aspects of supervisory management which has opened my eyes to my previous limited appreciation.
Leon Len-Robertson, Senior Civil Engineer, Ministry of Communication, Works, Transport & Public Utilities, St. Lucia
CK 2000 Supervisory Management
This program was very informative. The instructors’ teaching style was very effective. I learned theories and practices aimed at helping me be a better supervisor.
Sigmund Auguste, Logistics Supervisor, J.E. Bergasse & Co. Ltd., St. Lucia
CK 2000 Supervisory Management
I have learned how to apply the theory of effective supervision, responsibility and accountability into the workplace environment.
Urban Clovis, Sergeant Ports Police Department, St. Lucia Air & Sea Ports Authority, St. Lucia
CK 2000 Supervisory Management
This program was very informative, constructive and well presented!
Calvin Martin, Sergeant Port Police, St. Lucia Air & Sea Ports Authority, St. Lucia
CK 2000 Supervisory Management
I learned how to be more effective as a supervisor. The instructor delivered the course content in a clear precise manner.
Simone Lubin-Bicette, Senior Accountant, St. Lucia Tourist Board, St. Lucia
CK 2000 Supervisory Management
The instructors’ knowledge, style and delivery of the course content were very effective.
Alexandra DuBonlay, Laboratory Supervisor, Caribbean Environmental Health Institute, St. Lucia
CK700 – Debt Collection Strategies
I’ve learnt so much. Before the training things were being done in no particular order but now debt collection to me, is like an art that requires a special way of doing things to get the guaranteed results we seek. A few more managers who are involved in debt collection should definitely attend this training. The instructor was very, very capable and enthusiastic; never a boring moment… He has also managed to heighten my sense of enthusiasm to return and change the status quo at the authority.
Jermyl JN Baptiste, Accounts Receivables Supervisor; St. Lucia Air and Sea Ports Authority
1. CK1400 – Human Resource Management
I definitely enjoyed the training; the facilitator did an excellent job. The videos and practical examples helped to enforce what was taught. The information is very relevant and useful to both new and experienced HR professionals. The knowledge will improve my effectiveness thereby allowing me to become more proactive and much better at my job.
Allison Delmede, Human Resource Manager – National Insurance Corporation, St. Lucia
2.Performance Management
The most valuable part of the program was around time management. It showed more effective ways to organize my tasks and duties and the interaction between my personal and professional goals. I’m now more aware of the challenges Supervisors encounter on a daily basis and can now deal with problems and situations more effectively. Yes, I’d attend further trainings with the instructor because of his interactive training methods.
Sariah Daniel, Legal Officer - Courts St. Lucia Ltd.
3. Performance Management
This is a comprehensive program that highlights all the various aspects of supervision and issues within an organization. After participating in this training I can now keep better incident reports, be more interactive with the staff and be more of a participative supervisor. The instructor was inspirational, his presentation, experience and knowledge makes me want to become an exceptional supervisor.
Zita Joseph, Supervisor - Courts St. Lucia Ltd.
4. Performance Management
Excellent training overall. It took me back to the basics and showed ways to grow personally. The information will be used to improve my performance and deliver better service to internal customers. The training could have been longer but nevertheless the instructor made the session interesting and allowed persons to participate and share their experiences too.
Georgette Cole, Supervisor - Courts St. Lucia Ltd.
5. CK 1400- Human Resources Management
The program gave good guidelines and practical experience. The delivery and content was great! The facilitator was well spoken, prepared and very knowledgeable.
Nadia Alcide, Acting Director of Human Resources and Administration, Saint Lucia Air and Sea Ports Authority, St. Lucia
6.. CK 700-Debt Collection Strategies & Techniques
The steps necessary for a professional and systematic approach to collection were most valuable to me. I am now able to handle debt collection more systematically and professionally for more effective results. This training will definitely benefit organizations in controlling how staff approaches the debt collection process.
Terrence D’Auvergne, Sales Executive, Sol (Shell) Petroleum Ltd., St. Lucia
7. CK 700-Debt Collection Strategies & Techniques
The strategies to reduce delinquent accounts were the most valuable part of the program to me. I am now equipped to effectively coach my staff.
Eugenie Dalson, General Manager, Sol (Shell) Petroleum Ltd., St. Lucia
8. CK 5100 – Performance Review Management
This was an excellent program. The question and answer portion of the course was very valuable because I was able to understand the answers to some various problems I have been facing at work. This course has improved my effectiveness in that it would now allow me to be a better manager in implementing new trends and practices in Performance Review Management. The instructor made an excellent presentation and had a great conversational style of teaching. I would definitely consider taking another training course with him.
Beverley Dulcie, Manager-Employee Development, SLASPA, St. Lucia
9. Performance Management and its use
Performance Management and its use in collections was the most valuable part of the program for me. I would recommend this program to others because it enhances ones performance on the job. This program is relevant to people management; it will make me more effective in collections as well. The instructor was dynamic. I would recommend this for all the reasons that I stated.
Antonia Joseph, Credit Manager, Courts St. Lucia
10. CK 2004 - This has been a very good learning experience to empower supervisors and managers in becoming more effective at what they do, in particular succession planning. This program has improved my ability to communicate effectively.
Jeremiah Edward, Accts. Supervisor, National Development Corporation, St. Lucia
11. CK 2004 - This program has opened my mind to the appropriate way of dealing with team members in the workplace as a manager.
John Labodie, Technical Services. Manager., National Development Corporation, St. Lucia
12. CK 2004 - This is an effective learning program that all supervisors and managers should experience. This program has opened my eyes to a whole new horizon on coaching and supervising, particularly from a psychological point of view.
Valance James, Nature Education & Training Coordinator, Rain Forest Sky Rides, St. Lucia
| Onsite or In House Training Can Be Arranged |
1. CK 700-Debt Collection Strategies & Techniques
This program gives detailed knowledge and strategic information to approach debt collection effectively. The training was very, very good! For someone like me, who had no knowledge of debt collection, it has opened my eyes to a whole new world. I now have the tools and ability to be an effective and strategic collector. The instructor is very good. His background and experience was extremely valuable to the training.
Edward Robinson, Internal Accounting & Business System Officer, Bermuda Small Business Development Corporation, Bermuda
2. CK 600- Debt Collection Management Strategies
All debt collectors should attend this program because it teaches you all areas of debt collection from beginning to end. This program will improve my effectiveness because it has allowed me to see how I was approaching debt collection and equipped me with the necessary tools to make changes. The information was taught at a good pace. The instructor was knowledgeable, willing to answer questions and made sure all participants had an excellent knowledge of the information taught.
Sherie Wilson, Compliance Manager, Department of Social Insurance, Bermuda
3. CK 600- Debt Collection Management Strategies
This is a comprehensive program that looks at all sides of the debt collection management process and provided the practical “How To”. The overall science of debt collection and methods of approaching debt management was most valuable to me. This program has given me a clear understanding of what the professional standards are in the industry and what to expect from the collection department. This information will allow me to better manage and mentor the manager of that section. The instructor is knowledgeable, enthusiastic and serious about the subject matter. In addition, he provided real life examples that appropriately illustrated discussion points.
Calvin White, Assistant Director for Pensions, Department of Social Insurance, Bermuda
4. CK 600- Debt Collection Management Strategies
The entire program was of value in relation to my daily duties; especially, collection strategies and concepts, the proper way to write letters, conducting interviews and building staff morale. I would recommend this program to others because the principles can be applied in any work environment to improve productivity. The program can benefit others not in the business of collecting delinquent accounts. I can now streamline my goals, targets and benchmarks to accommodate staff effectively. The instructor ensures that one understands what’s been said before moving forward.
Mitchelle Williams, Debt Manager, Office of the Tax Commissioner, Bermuda
5. CK 600- Debt Collection Management Strategies
The entire course was valuable. Presentation of the subject matter was excellent and the instructor was very informative.
Althea Walker, Operations Supervisor, Office of the Tax Commissioner, Bermuda
6. CK 700-Debt Collection Strategies & Techniques
This program has improved my effectiveness. I received a great deal of knowledge. It was a very valuable course and I can definitely use all the information taught in the class. I would also recommend various department heads to take this course. I wouldn’t change anything about this program. In fact, I look forward to attending more of these trainings.
Ronway Burey, Accountant General, Department of Social Insurance, Bermuda
7. CK 700-Debt Collection Strategies & Techniques
I found this program to be of great value to me. It definitely improved my effectiveness in managing debt collection. The instructor was very clear and concise in providing information that was relevant to my own job responsibilities and gave sufficient examples on how to apply various skills and knowledge to my duties and responsibilities. I would recommend this program to others. It would be very helpful for all employers dealing with debtors.
Quay Wade, Department of Social Insurance, Bermuda
8. CK 700- Debt Collection Strategies & Techniques
I enjoyed this program. The level of skill or knowledge I had before attending this program does not compare to what I have gained after attending the program. I found that most parts of the training were very relevant to the job responsibilities in my department. The instructor was very thorough and concise in his presentation. This program proved to be very effective and I would definitely recommend it to others.
Sherie Wilson, Department of Social Insurance, Bermuda
9. CK 700- Debt Collection Strategies & Techniques
This is a detailed program which provides relevant information and concepts necessary to effectively perform my job duties in debt collection. Learning about debt collection strategies is a vital component in debt collection, was of most value to me. This program improved my effectiveness by providing much information on the role between the customer service representative, debt collectors and the client. I would definitely recommend this program to others.
Jene Charles, Compliance Officer, Department of Social Insurance, Bermuda
10. CK 700- Debt Collection Strategies & Techniques
WOW! The entire program was valuable. The information that I gained from this training could be implemented in my day to day job responsibilities and duties. Learning was enjoyable and the concepts, facts, principles, and skills were well detailed. I would not change anything about this program. In fact, I would recommend it to others to improve their effectiveness in debt collection management. The instructor did well in presenting very interesting debt collection information. I definitely look forward to attending the next training session.
LaTonya-Marie Rogers, Department of Social Insurance, Bermuda
11. CK 700- Debt Collection Strategies & Techniques
All aspects of this program were of great value to me. As an employee in the debt collection environment, I have gained more knowledge from this program on how to perform certain job functions with more effectiveness. I am now aware of the importance of getting delinquent accounts out on time and the need for updating filing and telecommunication systems. I am very impressed with the instructor’s teaching style. I would recommend this program to others because it will improve productivity in the debt collection environment.
Jennifer G. Eve, Accountant General, Department of Social Insurance, Bermuda
12. CK 700- Debt Collection Strategies & Techniques
This program was very educational. I found every aspect of it to be of value to me. The instructor was very clear and creative in his presentation about debt collection. I would not change anything about this program. In fact, I learned different strategies and techniques on how to collect funds. I look forward to the next training.
Georgette Bremar, Department of Social Insurance, Bermuda
13. CK 700- Debt Collection Strategies & Techniques
The concepts and principles of this program were excellent. I gained knowledge on how to practice and apply different techniques of debt collection, to my own job responsibilities. There was much opportunity for discussion with others as well as the instructor. Therefore, I was able to gain different ideas and strategies from my fellow classmates. I am definitely able to say that I know more now than before.
Dawnnae Ming, Department of Social Insurance, Bermuda
14. CK 700- Debt Collection Strategies & Techniques
Great Training!! The entire program was very valuable to me. I had no prior knowledge of the information entailed in this training. This program proved to be very effective and effective. I can now apply the skills and knowledge I have gained on my job. I really enjoyed this program, especially the instructor. He was very informative and enthusiastic. I will definitely attend future trainings.
Belvina Burt, Department of Social Insurance, Bermuda
15. CK 700 – Debt Collection Strategies & Techniques
I found this entire course to be of great value to me. I learned a variety of techniques on how to resolve debtor’s situations. I would recommend this program to others because it will help in gaining a better understanding on how to deal with collections. With this program, I now know how to better prepare myself properly for each situation. I also enjoyed the instructor. He is definitely a people person and I found it very easy to talk to him and ask questions. He is very educated.
Melonie Munro, Collection Specialist, Bermuda Debt Collection Agency Ltd, Bermuda
16. CK 700 – Debt Collection Strategies & Techniques
This training program was excellent! Many aspects of the program content proved relevant to my own job responsibilities and needs. This program was very valuable in that it explained different ways in dealing with debtors and how to motivate them into paying off their accounts in a timely manner. I would recommend this program to others because it is very informative from beginning to end. I will definitely use the techniques and strategies I have learned from this course and apply them to my job responsibilities.
Rosemarie Hoiffe, Senior Collection Specialist, Bermuda Debt Collection Agency Ltd, Bermuda
| Onsite or In House Training Can Be Arranged |
1. CK 800 – Customer Service, Marketing & Sales Techniques
The training was enlightening, I learnt quite a bit of very useful techniques that is applicable not only to the job but to personal life. The strategies I learned will be implemented among the department team members to continue to foster their development and growth. The instructor is an excellent one. His teaching style made the course enjoyable, I was never bored.
Jacqueline Frost, Life & General Dept Manager, Atlantic Insurance Co. Ltd, Belize
2. CK 1100- Marketing and Public Relation Techniques
The information provided is very useful. Reading the material provided is very helpful. I have already identified areas that need improvement in my workplace. The instructor is very interactive and knowledgeable.
Lydia Leacock, Sales and Marketing Manager, Atlantic Insurance Company Ltd., Belize
3. The instructor effectively combines theory with practical. Debt collection letter writing and particle payment arrangements were of value to me. The fundamental principles discussed were extremely pertinent to me. The instructor uses relevant examples in his delivery.
Kerry Joseph, Credit Manager, Courts Belize
4. Performance Management
Very interesting and informative… The material has information that can be applied to our organization. During the training I made notes of key factors that will allow me to implement practices and procedures to further assist the company and its employees achieve their goals as set out in our mission statement. I also loved the fact that the instructor used examples that we could relate to. It would be a pleasure to have him also train our junior staff in effective collection skills and time management.
Francisco Aguilar, Accounts Controller - Courts Belize Ltd.
| Onsite or In House Training Can Be Arranged |
1. CK 2009- Management Strategies and Techniques
All parts of the program had value and merit to my circumstance. This program enhances management techniques. I now have a grasp on concepts that makes an effective manager. The instructor is very good and uses practical experiences to bring points across.
Shawn O’Garro, Port Superintendent, Montserrat Port Authority, Montserrat
2. CK 2009- Management Strategies and Techniques
This course brought about greater awareness, sharpened some skills and reinforced some areas that I was lacking in. I will recommend this course to other managers because it was practical, informative and stimulating. This course will help me to efficiently and effectively manage my staff. The instructor is very creative and is very good at delivering the subject matter.
Melroy Meade, Port Manager, Montserrat Port Authority, Montserrat
| Onsite or In House Training Can Be Arranged |
1. CK800 Customer Service, Sales & Marketing Procedures
The entire customer service training program was invaluable to me because it is a primary part of my everyday job. The instructor used a lot of examples to ensure that we understood each topic that was presented. The course was very clear and straightforward.
Lashonda Smith, Accounting Representative, Provo Water Company, Turks & Caicos Islands
2. CK800 Customer Service, Sales & Marketing Procedures
The instructor shared a lot of information which he did very well. He explained the material in terms that we all could understand. This course will enable me to do a better job during the course of my own workday.
Carol Hawkins, Receptionist/Customer Service Rep, Provo Water Company, Turks & Caicos Islands
3. CK700 Debt Collection Strategies & Techniques
This training program is everything a collection agent wants and needs to be more successful on the job. The training was perfect!
Marjorie Gentil, Collection, Provo Water Company, Turks & Caicos Islands
4. CK700 Debt Collection Strategies & Techniques
Excellent training! The instructor was informative and knowledgeable about the topics; he made the course easy to understand! I could relate to what was being said and how I can improve myself on the job. Also, it will allow me to deal more effectively with my customers, and be more aware of their concerns.
Chrishawna Malcolm, Collection, Provo Water Company, Turks & Caicos Islands
5. CK1400 – Human Resource Management
Very impressive and informative… What I have learnt will not only improve on my efficiency and effectiveness but will allow me to use the knowledge and ideas to handle certain situations and to implement some of the learned programs within my organization. There was never a boring moment. The instructor’s style of teaching and the atmosphere created kept us alert and focused. I am so impressed that on my return my recommendation will be that Cohen & Klein Consulting be invited to conduct some training sessions in the Turks and Caicos Islands.
Barbara Lynn Parker, Administrative Officer – Department of Education, Turks & Caicos Islands
6. CK 2000 – Supervisory Management Techniques
I was particularly interested in the Recruitment & Selection Process, Disaster Preparedness and Setting Goals and Targets. I will return to my organization better prepared to deal with staff issues and situations that include natural disasters and will also be able to implement procedures around these areas. The instructor is excellent in his presentation and personally, I have gained a lot of knowledge. This training is vital to Supervisors and Managers and I would love to see more persons from the Turks and Caicos involved. Attending more trainings would assist my development and by extension, my organization.
Verneice Selver, Administrative Officer – Ministry of Finance, Turks & Caicos Islands
7. CK 2000- Supervisory Management Techniques
I now have a clearer understanding of my role as a supervisor. I can better interact with my staff by effectively communicating and finding effective ways to motivate them. Also, I can now identify the importance of time management and ways to manage my time. This course would be of great benefit to the other supervisors at my organization. The trainer was capable of making the course interesting, as he is knowledgeable and well experienced. His method of delivery clearly brought vital points across and allowed much group participation.
Juliet Arthur, Head of Personnel & Training Counterpart, Royal Turks and Caicos Police Force, Turks & Caicos Islands
8. CK 1100 Marketing and Public Relation Techniques
All areas of the program was of importance to me. I feel that the program would improve my effectiveness because I now have a better understanding of what marketing and Public Relation entails. It helps to prepare me for what’s to come. I now know that before I begin any project I have to first identify what’s my objective and how I would go about achieving these marketing objectives. The instructor is well knowledgeable and he knows just how to communicate.
Dorean Williams, Marketing and Development Manager, National Insurance Board, Turks and Caicos Islands
9. CK 1400- Human Resources Management
I gained lots of information from this training. I’ve learnt how to deal with people and handle different situations. I think others can benefit from this training because it can help with managing the day to day responsibilities in the workplace efficiently and effectively.
Claudia Seymour, Administrative Officer, Turks and Caicos Government-National Drug Unit, Turks and Caicos
10. CK 1400- Human Resources Management
This training was very informative and relevant. It taught me important aspects of my job that needs to be implemented and addressed.
Karen Missick, Administrative Officer, Turks and Caicos Government-Ministry of Finance, Turks and Caicos
11. CK 1400- Human Resources Management
I have gained knowledge and clarity. This training will help me to deal with workers and challenges in the workplace more effectively. I would recommend this training to others because it is enhancing personally as well as professionally.
Verneice Selver, Administrative Officer, Turks and Caicos Government-Ministry of Finance, Turks and Caicos
12. CK 2000- Supervisory Management Techniques
I would recommend this program to others because it is mind fulfilling and gives you a day to day guideline to follow. I think anyone can benefit from this program because it was very helpful and straight forward. Now, that I have completed the program, I can go back to my workplace and put these skills and roles into the right place. I would attend further training with Cohen and Klein Consulting because of the way this training was conducted.
Franklyn Been, Powerplant Supervisor, Turks and Caicos Utilities, Turks and Caicos Islands
13. CK 2000- Supervisory Management Techniques
This training will improve my effectiveness because I now have more material and guidelines to work with and refer to. The instructor has the talent to impart knowledge and information that is vital in today’s workplace. The training was excellent!
Karen Missick, Administrative Officer, Turks and Caicos Government, Turks and Caicos
| Onsite or In House Training Can Be Arranged |
CK700 Debt Collection Strategies and Techniques
All information shared in the program was necessary. The information brought new life to collections. The dots were connected. The program will improve my effectiveness by applying the strategies of pre-calling and closing the call. The instructor’s presentation was concise and focus driven. He gave appropriate examples to support each subject. The instructor’s teaching gave participants an opportunity to give feedback. He created a simple approach to the training. It was concise and clear to understand. I would attend further training with this instructor.
Sabrina Barr-Cash, Collections Rep/PBR, Fidelity Bank Bahamas Limited
CK700 Debt Collection Strategies and Techniques
All parts of the program were valuable because it was all related to the daily activity of a collector. All the information was necessary to be efficient and effective. I think this program is extremely information for any company that relies on collections for day-to-day activity and success. The program will improve my effectiveness. It will help me to analyze my productivity and know what is required and how I must go about doing my daily responsibilities. The instructor is very thorough as it related to applying his self experience to the program. I would attend further training with this instructor.
Talitha Wallace, Card Services, Fidelity Bank Bahamas Limited
CK700 Debt Collection Strategies and Techniques
The entire program was valuable because it has enhanced my knowledge with reference to my collections effort. The program is very informative and motivational. The program has provided me with new methods of collection. It has allowed me to become more effective with my daily functions. The program should be five days. I think we need this training at least twice a year. The instructor was very informative and made the entire session a learning environment. I would attend further training with this instructor.
Chavez Thompson, Collections, Fidelity Bank Bahamas Limited
CK700 Debt Collection Strategies and Techniques
All areas of the course were most useful. I would like a follow up training session. The instructor was an excellent presenter. The program will help me to improve my effectiveness and efficiency. It will also improve my professional and personal growth. I will attend further training with this instructor.
Rodger Pinder, Collections, Fidelity Bank Bahamas Limited
CK700 Debt Collection Strategies and Techniques
I would recommend this program to others. The instructor was very educational and informative. I would attend further training with this instructor.
Gregory Jones, Collections, Fidelity Bank Bahamas Limited
CK700 Debt Collection Strategies and Techniques
I would recommend this program to others. The information presented was informative and would be helpful to all collection officers. It would help you to enhance the overall social well being of the collection department. The program will allow us to improve our collections performance and targets. The instructor’s presentation was well presented. I will attend further training with this instructor.
Dazelle Johnson, Collections Department, Fidelity Bank Bahamas Limited
CK700 Debt Collection Strategies and Techniques
All aspects of the program were valuable. I would recommend this program to others. This program would improve my effectiveness. The instructor’s teaching style was excellent. I would attend further training with this instructor.
Spurgeon Johnson, Collections Department, Fidelity Bank Bahamas Limited
CK700 Debt Collection Strategies and Techniques
I would recommend this program to others. This program would be able to educate and motivate persons in the professional world, in particular, those in collections and customer service. This program heightened my collection awareness. The instructor’s teaching style/methods were excellent. His presentation style and presentation of the program should be highly recommended to other organizations in the Bahamas. I would attend further training with this instructor.
Tanisha Clarke, Card Service, Fidelity Bank Bahamas Limited
CK700 Debt Collection Strategies and Techniques
The program was very informative. I would recommend it to others. The program will improve our effectiveness. We need to put what we learned to the test. Overall, the training was persuasive, informative and was an eye opener. The instructor was very hands on. He broke the data down in simple terms. He kept the class informed, alert and enthusiastic. I would attend further training with this instructor.
Simeon Dean, Collections Department, Fidelity Bank Bahamas Limited
CK700 Debt Collection Strategies and Techniques
The program was very informative and practical. The instructor explained the material well and was practical. I would attend further training with this instructor.
Rory Newbold, Collections, Fidelity Bank Bahamas Limited
CK600 – Debt Collections & Revenue Management
It was a good course, full of knowledge and information. I now know the importance of collections and its policies. The presentation of the topics was very good and the knowledge will definitely be applied on the job. The instructor was excellent and very knowledgeable.
Nicole King, Collections Officer – Fidelity Bank (Bahamas) Ltd.
1. CK 500-Credit & Collection Management
Sometimes my approach and writing style are harsh and triggers the wrong response. Therefore, the various approaches via phone and different styles of letter writing would help improve my effectiveness. I’ve realized that reactions are triggered by the initial action and I will choose my approach and tactics more carefully. I would recommend this course to others because it is well-structured and can help to improve ones methods because you can actually identify with the case studies.
Vanessa Scott, Branch Manager, Royal Bank of Canada, Andros, Bahamas
2. CK 1400- Human Resources Management Strategies
The instructors’ informative teaching style and methods makes retention of the material learnt easier to absorb. The entire program was valuable, I enjoyed it .
Arlene Graham-Farrington, Human Resources Manager, Commonwealth Building Supplies Ltd., Bahamas
3. CK 700-Debt Collection Strategies & Techniques
I would recommend this training to other debt collectors because it opens my understanding of the numerous shortcomings that occur in debt collection departments. This training has helped me to become a more efficient communicator with clients and would increase the success of my collection department. The various steps of calling clients was of most value to me; highlighting, various shortcomings of calls I’ve made. The instructor was very knowledgeable about the topics and was able to explain his points effectively.
Loran Coleby, Branch Manager, Bahamas Development Bank, Bahamas
4. CK 700-Debt Collection Strategies & Techniques
This training was definitely the most in-depth, informative collection training that I have ever attended. I now have better and deeper understanding of collections itself, what to look for and what to do. The telephone techniques were very important for me. The instructor is experienced and was able to use real life examples to reinforce his teaching.
Anton Gray, Assistant Manager of Collections, Bank of the Bahamas, Bahamas
5. CK 700-Debt Collection Strategies & Techniques
This program is valuable not only in the aspect of debt collection but other values and lessons are taught and discussed in reference to the success of an organization. This program would definitely improve my effectiveness. Now, I have acquired the knowledge and techniques in order to carry out and build a successful collections department. I have acquired so much information that will assist in the success of my organization. The collection process, rewards, incentives and recognition were the most valuable parts of the program for me. The instructor has definitely shown that he is well trained and versed in this type of business.
Alexandria Burrows, Accounts Receivable Rep., Bahamas Hot Mix, Bahamas
6. CK 700-Debt Collection Strategies & Techniques
The training was very informative and enlightening and there was a great deal of involvement from participants. Primetime and pre-calling were of most value to me. I will suggest to my office to implement and put the things I’ve learnt to practice.
Irene Oliver-Cleare, Collections Clerk, Royal Bank of Canada, Bahamas
7. CK 700-Debt Collection Strategies & Techniques
This was really an intensive, knowledgeable course. The training was impressive so much so that I would like to attend another training with Cohen and Klein. Many things that I learnt were new to me and now I can implement these things for improvement and efficiency in my department. The instructor was very professional and absolutely knew the subject matter.
Donna Pratt, Legal Officer/Collections, Bahamas Development Bank, Bahamas
8. CK 700-Debt Collection Strategies & Techniques
This program has improved my ability to recognize the debtor. It has taught me how to deal with a debtor’s objection or stall. This program will help others in my department to be more effective in reducing delinquency. The collection call was of most value to me because it identified all the steps that should be taken. The instructor was very effective in conveying information to us. The instructor displayed a vast knowledge about the course. I was never bored and everyone was willing to participate.
Anton Higgs, Sr. Collection Officer, Bank of the Bahamas, Bahamas
9. CK 700-Debt Collection Strategies & Techniques
The course was very detailed. It outlined how to prepare for the collection call, the different collection codes, collection software and the different types of collection letters. I am considering restructuring the letters that are sent out to our clients. The instructor is very knowledgeable and knows the material.
Shirley Cooper, Credit and Collections Manager, Cable Bahamas, Bahamas
10. CK 700-Debt Collection Strategies & Techniques
There are many strategic approaches that I learned including setting goals, targets and using the collection call guide with a target set for every month there is something to work towards. By using the collection call guide, I can become more efficient and productive. Proper business etiquette in relation to being a debt collector, using psychology to collect more account balances will all contribute to my effectiveness as a collector. I am very excited about what was learned in this program and wish to do more training with Cohen and Klein Consulting, Inc.
Elvira Pinder, Accounts Receivable Clerk, Commonwealth Building Supplies, Bahamas
11. CK 700-Debt Collection Strategies & Techniques
Customer Service was of most value to me. This course should be a must for personnel in managerial and supervisory positions in all corporations and banks. This training has broadened my knowledge in many areas of credit management, human resources and debt collection. This was an excellent program. The lecturer was precise, enthusiastic, well equipped, qualified and knowledgeable.
Errington Watkins, Agricultural Consultant, Her Majesty Prison, Bahamas
12. “Training provided gives one tools to manage effectively in any business”
—Dorlan Collie, Administration Department, Nassau Guardian, Bahamas.
13. “Time management training was beneficial to getting more important things done in my job”
— Lindsay Thompson-Knowles, Editorial Department, Freeport News, Bahamas.
14. “It helped me to understand and informed me of all the things I need to implement in my department”
— Sherry Saunders, Advertising, Sales & Marketing, Nassau Guardian, Bahamas.
15. “The course was the best on supervising management I have ever had.”— Devin Francis, Editorial Department, Freeport New, Bahamas.
16. “The class has empowered me and has been a learning experience.”
— John Woodside, Circulation Department, Freeport News, Bahamas.
17. “If I had done this program 10 years ago, my life would have been much better.”
— Tyrone Francis, Press Room, Nassau Guardian, Bahamas.
18. “My overall impression of the course is that it was well worth attending. I am richer for having attended.”
— Fern Y. Carey, Editorial Department, Freeport News, Bahamas.
19. “…useful information, practical and realistic topics…”
— Kathryn Campbell, Special Sections Department, Nassau Guardian, Bahamas.
20. “It teaches intricate details that are valuable to the function of daily work.”
— Kadria Sears, Creative Department, Nassau Guardian, Bahamas.
21. “It is the best management course out there. Others that I’ve taken have not done half as much instructing.”
— Lionella Gilbert, Nassau Guardian, Bahamas.
22. “Empowerment was most valuable to me because I have found out how and when to empower my staff.”
— Denise Rolle, Marketing and Sales, Nassau Guardian, Bahamas.
23. CK 2000-Supervisory Management
“The presentation of the course was excellent. It was specific and timely and filled with information. The information gained will allow me to make the necessary changes required to implement new changes that will impact the organization in a more efficient and effective manner.”
-Cheryl Young-Pratt, Accountant, Treasury Department, Bahamas
24. CK 2000-Supervisory Management
“This program is extremely useful and comprehensive. The most valuable parts were the empowerment meetings, communication and disciplinary procedures.”
-Sonia Rahming, Accountant, Treasury Department, Bahamas
25. CK 2000-Supervisory Management
“This was my first training course. I enjoyed it and learned a lot. The instructor is the best!”
-Lillian Lewis, Accountant, Treasury Department, Providenciales, Turks and Caicos
26. CK 600-Debt Collection Management
“The majority of the program was extremely valuable as it relates to the cross section of debt collections, and each area was important for my development.”
Perry Thompson, Collections Dept., Manager Collections, Bank of Bahamas, Nassau
27. CK 2100–Project Management
“Because of this course, I am now aware of the importance of planning. The course identifies your weaknesses and strengths and directs you on how to be successful at the end of a project.”
– Lynn L. Williams, Assistant Director, Department of Statistics, Nassau, Bahamas
28. CK 2100–Project Management
“This program improved my effectiveness because it forced me to identify and acknowledge critical areas of management that I was not utilizing before.”
– Coralee Mackey, Senior Statistician, Department of Statistics, Nassau, Bahamas
29. CK 2100–Project Management
“The contents of this course are extremely realistic and relevant as it relates to the job. The course also allows one to benefit personally as well as professionally.”
– Kim Saunders, Statistician I, Department of Statistics, Nassau, Bahamas
30. CK 2100–Project Management
“The concepts were well presented and the instructor brought real life examples to clearly state his points.”
- Kimberly McKinney-Rolle, Statistician I, Department of Statistics, Nassau, Bahamas
31. CK 2100–Project Management
“I came away from this seminar with actual examples, concepts and principles that I can apply in my daily activities.”
- Nerissa Gibson, Assistant Director, Department of Statistics, Nassau, Bahamas
32. CK 2100–Project Management
“The course taught me that success of a project depends on how it is executed. Because of this training, I am now able to put into effect the characteristics needed for success.”
– Kendra Russell, Statistician II, Department of Statistics, Freeport, Bahamas
33. CK 2100–Project Management
“I wish that I could have completed this program ten years earlier because I would have avoided so many of pitfalls.”
– Joanne Saunders-Ferguson, Senior Executive Officer, Department of Statistics, Nassau, Bahamas
34. CK 2100–Project Management
“I would recommend this training for anyone who wants to get an understanding of how to successfully put a project together. I am now better able to organize my work and complete tasks on a timelier basis.
-Thomas Brown, Revenue Supervisor, Department of Statistics, Nassau, Bahamas
35. CK 2100–Project Management
“I recommend this program because I believe it will enhance and enrich others as it has done for me. The training was excellent!”
-Cypreanna Winters, Statistician II, Department of Statistics, Nassau, Bahamas
36. CK 2100-Project Management
“It was interesting to see the many steps involved in successful project management and it challenged me to apply them to my everyday work and personal life.”
-Kijana Rolle, Statistician II, Department of Statistics, Nassau, Bahamas
37. CK 2100–Project Management
“The time management part of the course was of great value to me. It identified problem areas and gave techniques on how to tackle the problem and control use of my time.”
-Melissha Ellis, Statistician II, Department of Statistics, Freeport, Bahamas
38. CK 2100–Project Management
“It’s ironic that I was enrolled in this course at a time when I was beginning an awesome project. The training proved to be very informative and gave me the needed tools that I could utilize in the present and the future.”
-Leslie Deveaux, Statistician/Supervisor, Department of Statistics, Nassau, Bahamas
39. CK 2100–Project Management
“I would definitely attend further training with Cohen & Klein in the near future. I was very impressed by the instructor who showed a high level of knowledge and confidence. He represented himself and his company very well.”
-Carmen Dawkins, Assistant Director, Department of Statistics, Nassau, Bahamas
40. CK 2100–Project Management
“The presentation was excellent and the environment relaxed, hence a high level of participation by the group.”
-Daphne Russell, Senior Finance & Revenue Officer, Department of Statistics, Nassau, Bahamas
41. CK 2100–Project Management
“What I learned from this course was how to take control of my environment and actually treat time like it was money (valuable).
-Lewisa Deleveau, Trainee Statistician, Department of Statistics, Nassau, Bahamas
42. CK 2100–Project Management
“Prior to taking this course, there were a lot of things that I was unaware of that is extremely important in becoming effective as a project manager. This training has definitely improved my effectiveness.”
-Brendalee Adderley, Statistician, Department of Statistics, Nassau, Bahamas
43. CK 2100–Project Management
“Before this course, I always felt overwhelmed and like I did not have enough time to do what needed to be done. Now I see and will put into practice how to take control of my time and remain in control.”
-Tenniel I. Rolle, Trainee Statistician, Department of Statistics, Nassau, Bahamas
44. CK 2100–Project Management
“I now feel I have the tools needed to complete tasks and be successful at project management. I would recommend this program to others.”
-Frith Insa, Chief Clerk/GIS Tech, Department of Statistics, Nassau, Bahamas
45. CK 2100–Project Management
“Everything was of great value to me. The contents of the program were great and the instructor did an excellent job!”
-Clara Lowe, Senior Statistician, Head of Freeport Office, Department of Statistics, Freeport, Bahamas
46. CK 2100–Project Management
I would recommend this program to others because it is effective in teaching skills needed to reduce lost of work time on the job.”
-Clarice Turnquest, Statistician I/Supervisor, Department of Statistics, Nassau, Bahamas
47. CK 700- Debt Collection Techniques
This program is a must for any debt collection department to progress. Now I know how a debt collection department should function and how it is integrated within the organization. A resounding yes-The instructor knows the subject and imparts it well to the participants.
Paul Moxey, Assistant Manager, Bahamas Development Bank, Bahamas.
48. CK 700- Debt Collection Techniques
The information will no doubt improve my effectiveness. The information should be passed on to other collectors so that the bank becomes a model institution.
Lamont Wallace, Operations Officer, Bahamas Development Bank, Bahamas.
49. CK 700- Debt Collection Techniques
This program will certainly increase my effectiveness once new goals, targets and mission statements are implemented. I would recommend this program because it was quite a lot of meaningful information. The instructor is well versed on the topic and highly professional.
Barbaramae Young, Bahamas Development Bank, Bahamas.
50. CK 500-Credit & Collection Management
Sometimes my approach and writing style are harsh and triggers the wrong response. Therefore, the various approaches via phone and different styles of letter writing would help improve my effectiveness. I’ve realized that reactions are triggered by the initial action and I will choose my approach and tactics more carefully. I would recommend this course to others because it is well-structured and can help to improve ones methods because you can actually identify with the case studies.
Vanessa Scott, Branch Manager, Royal Bank of Canada, Andros, Bahamas
51. CK 3000- Risk Management Procedures & Techniques
This program was excellent! It has improved my knowledge and skill level.
Randy Knowles, Property and Casualty Surveyor, Summit Insurance Company, Ltd., Bahamas
52. CK 800 – Customer Service, Marketing & Sales Techniques
Participating in this program enabled me to gather new information which will benefit my entire organization.
Darnell Frazer, Sales and Marketing Manager, Bahamas Ferries, Bahamas
53. CK 800 – Customer Service, Marketing & Sales Techniques
I found the training full of information that I can use to improve my company’s sales and marketing services. The training has made me more alert to the needs of our customers as well as the importance of each customer and the awareness of the competition.
Joy Russell, Sales and Marketing Executive Assistant, Bahamas Ferries, Bahamas
54. CK 700 – Debt Collection Strategies & Techniques
My learning experience in this program was very enjoyable. This course opened up my eyes to the seriousness of debt collection and how necessary it is for companies and the economy to have effective collection policies and procedures in place... The instructor was very specific and showed he had much knowledge of the subject matter in his presentation. I would recommend this program to others because it gives collectors the full scale and diversity of the debt collection business.
Dominique Roache, Credit Controller, Freeport Container Port, Bahamas
55. CK 700 – Debt Collection Strategies & Techniques
The training was very informative and knowledgeable. The instructor was very clear on all topics. From what I have learned, from this program I now realize that my entire collections department will have to be restructured. I would recommend this program to others because this course does not just focus on the role of the Debt Collections Department, but also various departments within a company.
Lorraine Edgecombe, Credit Controller, Freeport Container Port, Bahamas
56. CK 1100-MARKETING & PUBLIC RELATIONS (PRIVATE & PUBLIC SECTOR)
I will be able to take back more knowledge from this course so I can implement new ways of reaching new clients while maintaining my current client base and how and what to say to the media. I realized that public relations was an uncharted topic for me. The course definitely allowed me to gain a better understanding.
Joy Russell, Customer Service Manager, Bahamas Ferries, Nassau Bahamas
57. CK 1100-MARKETING & PUBLIC RELATIONS (PRIVATE & PUBLIC SECTOR)
I discovered that the course was extremely informative with ways to maximize one’s time efficiency especially for today’s professionals in the marketing and public relations industry. The most interesting area to me was internet marketing which provided enormous prospects which will help to expose my products and services, which in turn will open more doors to international markets. I would attend training courses in the future.
Darrell Feazer, Sales & Marketing Manager, Bahamas Ferries
58. CK 1100-MARKETING & PUBLIC RELATIONS (PRIVATE & PUBLIC SECTOR)
I discovered that the course was extremely informative with ways to maximize one’s time efficiency especially for today’s professionals in the marketing and public relations industry. The most interesting area to me was internet marketing which provided enormous prospects which will help to expose my products and services, which in turn will open more doors to international markets. I would attend training courses in the future.
Darrell Feazer, Sales & Marketing Manager, Bahamas Ferries
59. CK 2007 – Training Design and Presentation Delivery (Train the Trainer)
The program had a lot to offer. The knowledge and skills learnt will have a great impact on my effectiveness in delivery. The instructor’s teaching style kept me alert and the class interactions kept me focused. These practical presentations helped to develop my confidence. I would recommend this training to anyone who is interested in empowering themselves and enhancing their skills at presentation.
Thomasina Adderley, Training Officer - Department of Public Service, Bahamas
60. CK 2007 – Training Design and Presentation Delivery (Train the Trainer)
The training was quite practical, informative, refreshing and exciting. I was most impressed with the instructor’s skills; his style of teaching is unique. He incorporated various approach and was flexible enough to customize our sessions, thereby allowing us to do daily presentations. The course information was invaluable and I would definitely recommend others to attend this training. I would also love to attend more training with this instructor, as he has made an indelible impression on me.
Nicola Clarke, Training Officer – Department of Public Service, Bahamas
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