HOTEL RESERVATIONS & FRONT DESK OPERATIONS
After taking this course, I have identified areas in my own work life in which I need to improve.  I especially liked the videos, because it showed me how to deal with difficult situations on the job.  Retraining is always beneficial because people tend to forget the right way to do a great job.
Keon Dwayne Birch, Front Office, The Carlton Savannah Hotel, Trinidad & Tobago

HOTEL RESERVATIONS & FRONT DESK OPERATIONS

Overall, my impression of this course is that every service representative can and should benefit by taking this course.  I have been in the business for quite some time, but yet, I still picked up a lot of new information I didn’t know before.  I wouldn’t mind attending other training sessions done by this instructor.  He made sure that we all understood the subject matter.
 Dionne Dixon, Front Office, The Carlton Savannah Hotel, Trinidad & Tobago

HOTEL RESERVATIONS & FRONT DESK OPERATIONS

Most of my work is done over the telephone, and customer service is important to every job.  This will help me to pay more attention to details, and become more alert to situations on the job.  The lecturer was very detailed and precise in his explanations.
 Natalie Seetahall, Sales, The Carlton Savannah Hotel, Trinidad & Tobago

HOTEL RESERVATIONS & FRONT DESK OPERATIONS

As a front desk associate, I really enjoyed the workshop and happy to have participated, because I want to keep learning and growing in my position.  I hope to attend more of these types of training in the future.
  Mikahail Young, Front Office, The Carlton Savannah Hotel, Trinidad & Tobago

HOTEL RESERVATIONS & FRONT DESK OPERATIONS

I was fortunate to have attended both Customer Service and Front Office Operations.  It has given me more awareness of what good customer service really is, and how it affects future business.  They were both well done and very informative.
 Lu-Anne Aqui, Administration, The Carlton Savannah Hotel, Trinidad & Tobago

HOTEL RESERVATIONS & FRONT DESK OPERATIONS

The entire program was exceptionally done!  The content was just right, and the presenter was excellent!  I would stress that I will be more consistent with how I apply the standards and protocols as they apply to customer service internally and externally.  The instructor held my attention – he was clear, articulate and have a vast knowledge of the hospitality industry.
 Jewel G. Thompson, Front Office, The Carlton Savannah Hotel, Trinidad & Tobago

HOTEL RESERVATIONS & FRONT DESK OPERATIONS

In this course, what I enjoyed most was the tips on how to handle problems on a daily basis.  It opened my eyes to the many areas of front desk operations. 
 Kimberley Phillip, Front Office, The Carlton Savannah Hotel, Trinidad & Tobago

HOTEL RESERVATIONS & FRONT DESK OPERATIONS

My favorite part of the program was the open discussions and class participation.  This gave me the opportunity to hear what other people had to say.  The program made me feel empowered and will help to reinforce my communication and attention to details.  The instructor’s teaching style was very effective and interactive.  If there are other courses available, I would like to attend future sessions.  
 Verlier Brunner, Front Office, The Carlton Savannah Hotel, Trinidad & Tobago